Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
SteelPoint Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%90+23.5Value 15%100+15.2Craft & service penalty75−2.5Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

SteelPoint Plumbing

Mankato, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 74 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SteelPoint Plumbing is better than 91% of septic tank services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SteelPoint Plumbing is better than 90% of septic tank services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SteelPoint Plumbing is better than 75% of septic tank services.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SteelPoint Plumbing is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SteelPoint Plumbing is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SteelPoint Plumbing is better than —% of septic tank services.–
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Reviews for your job

Customers hired SteelPoint Plumbing for 8 kinds of job.

SteelPoint Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Water heater installation”

Bertha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Outstanding service on replacement of a propane hot water tank and unrelated bathroom plumbing. Excellent communication, reasonable pricing and always professional. Thank you.

Paid $2,000+Reasonable priceWater heater installationShower installation
MariaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had to have a forced water heater installed. Benjamin was great at answering our questions and kept us informed on how the install was going. I appreciate him.

Paid $2,000+Reasonable priceWater heater installation
Michaela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My water heater sprung a leak that caused our basement to fill with water. I called Tim at 8:00am the next morning and he walked me through finding the best option to getting a new water heater. Tim and his team were able to get to my house that same day and install a new one. The quick service to ensure we would…

Reasonable priceWater heater installationService not listed
SandyLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Eric scores 5 stars across the board! He goes out of his way to help his customers, and charges very fair prices! We've found our new "forever" plumber - thanks, Eric!!!

Water heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As a new customer, I reached out online on a Sunday afternoon about replacing my leaking hot water heater. I had a response from Eric in a couple of minutes and an estimate within the hour. He was able to get a new water heater installed on Monday afternoon. Eric answered all of my questions and gave a…

Water heater installation+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Steelpoint on a Sunday evening with a sump pump issue as a new customer. Winter melt and heavy rain. He was ready to come out and replace my pump if needed that minute. He came out and checked my pump and told me my float ball was stuck inside the float mechanism. I was so impressed with his honesty. He…

Customer photo from Mike's reviewCustomer photo from Mike's reviewCustomer photo from Mike's review
Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Erik was great to work with. He was super responsive and fit us into his schedule next day. He did a great job with putting in our water heater.

Water heater installation+ Responsiveness+ Quality+ Professionalism
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric saved the day! After my moms water heater went bad in her mobile home I had called multiple plumbers that would not work of plumbing of a mobile home. Eric was recommended to me by one of those plumbers thank goodness. I know crawling under a home in very cold temperatures is not what everyone would want to…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks for figuring out what other companies couldn't. Great work and very professional.

Plumbing leak detectionWater heater installationShower repair+ Professionalism

Price

$2.6k+515% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation9$1.2k–$2.4k
Shower installation6$506–$1.4k
Toilet repair6$209–$607
Faucet installation6$292–$786
Plumbing pipe repair6$305–$1.1k
Toilet installation4$480–$1.6k
Plumbing leak repair4$248–$1.2k
Plumbing leak detection4$54–$495

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