iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%90+23.5Value 15%100+15.2Craft & service penalty75−2.5Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★74 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$2.6ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate SteelPoint Plumbing 4.9 out of 5 based on 74 reviews, with the owner responding to all feedback. Customers frequently cite prompt arrival times, clear communication, and fair pricing for services including water heater installation, leak repair, and pipe rerouting. Technicians are described as professional and knowledgeable, often explaining options clearly and cleaning work areas. The single low-star review notes a missed phone call and characterizes the business as unprofessional.
Google rating: 4.9 out of 5 from 74 reviews (97% five-star).
Reviews on this page: 74 Google reviews (71 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 27, 2026.
Service: Septic Tank Service serving Mankato, Minnesota.
Data from Google, last updated October 28, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SteelPoint PlumbingSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SteelPoint Plumbing: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SteelPoint Plumbing: 90/100 on this factor. Category median: 87.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SteelPoint Plumbing: 75/100 on this factor. Category median: 95.B
75
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SteelPoint Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SteelPoint Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–
Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
4.9of 5
5 stars7297%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
99%praise
Praise17099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable480%
Overpriced00%
Not sure00%
$2.6k+515% vs typical septic tank services
Middle half of what 3 customers paid ($376–$3.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3822%
Speed & response3621%
Quality & results2414%
Price & value2213%
Would recommend2213%
Communication2112%
Honesty & trust95%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent communication, reasonable pricing and always professional.”
“A tech came out the next day after my request to look at our plumbing.”
“Outstanding service on replacement of a propane hot water tank and unrelated bathroom plumbing.”
“Pricing is fair and when you get your bill you won't want to cry.”
“I’ll definitely be calling them again for any future plumbing needs — highly recommend!”
“Benjamin was great at answering our questions and kept us informed on how the install was going.”
“It’s rare to find a company that genuinely cares about their customers, but they went above and beyond to make sure everything was done right.”
People customers mention
Eric22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SteelPoint Plumbing for 8 kinds of job. Pick one to see what they paid and said.
BBertha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding service on replacement of a propane hot water tank and unrelated bathroom plumbing. Excellent communication, reasonable pricing and always professional. Thank you.
MMariaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had to have a forced water heater installed. Benjamin was great at answering our questions and kept us informed on how the install was going. I appreciate him.
HHeidiLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
A tech came out the next day after my request to look at our plumbing. He was able to replace the part efficiently.
Outstanding service on replacement of a propane hot water tank and unrelated bathroom plumbing. Excellent communication, reasonable pricing and always professional. Thank you.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation, Shower installation
Response from the owner · a month ago
Thank you for the review Bertha. There were plenty of curveballs, but I’m glad we got it all figured out.
M
Maria del Carmen MooneyLocal Guide · 30 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
We had to have a forced water heater installed. Benjamin was great at answering our questions and kept us informed on how the install was going. I appreciate him.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a month ago
Thank you for taking the time to leave us a review. We are glad we could help.
S
Stephanie Lucht1 reviewiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I had an excellent experience with SteelPoint Plumbing! From start to finish, they were incredibly friendly, professional, and knowledgeable. They took the time to explain everything clearly and even offered insightful tips to help prevent future issues. It’s rare to find a company that genuinely cares about their customers, but they went above and beyond to make sure everything was done right. I’ll definitely be calling them again for any future plumbing needs — highly recommend!
Price assessment: Great price
Response from the owner · 9 months ago
Thank you for the kind words Stephanie! glad we could help you out!
H
Heidi UthkeLocal Guide · 11 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
My water heater sprung a leak that caused our basement to fill with water. I called Tim at 8:00am the next morning and he walked me through finding the best option to getting a new water heater. Tim and his team were able to get to my house that same day and install a new one. The quick service to ensure we would have hot water was so appreciative! They were very knowledgeable and affordable! A month later they helped install a new water softener in my house! Great work! Very professional! I’ll use them again!
Price assessment: Reasonable price
Services: Water heater installation, Service not listed
Response from the owner · a year ago
Thank you for the review! We appreciate you reaching out!
J
Jason Hornick5 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Honestly, I can not say enough good things about Eric and this company. I have worked with him when he was with Kaduce Plumbing and now I have worked with him again redoing my sewer/water line going out to my street. He went out of his way to give me a great quote and the work he does is absolutely outstanding. They even left my basement cleaner than it was before they started the project. If you have any plumbing needs do not hesitate at all to work with this great company!
Response from the owner · a year ago
Thank you Jason. I really appreciate to saying that. We really enjoy being able to help.
D
Daniel Weidner4 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Tim and Eric with Steelpoint were professional and easy to work with for fixing our kitchen sink. They were clear in communicating with us when they’d arrive and took care of our issue right away. I’d highly recommend them for anyone looking for plumbing help!
Response from the owner · a year ago
Thank you Daniel! Let us know if we can help with anything else!
M
Myron Wieland5 reviewsiTotal number of Google reviews Myron has written across all businesses on Google Maps, not just this one.
SteelPoint technician, Tim, did a beautiful job of hooking up a main floor shower drain with PVC pipe.and adding ventilation piping so as to bring the drain/waste/venting to code.
Tim cleaned up his work area prior to leaving the job site.
I’m very pleased with SteelPoint Plumbing.
And the owner, Eric, is a very ambitious, knowledgeable, and pleasant to deal with.
Response from the owner · a year ago
Thank you Myron! We appreciate your feedback. If you ever need anything just let us know!
S
Servpro Office2 reviewsiTotal number of Google reviews Servpro has written across all businesses on Google Maps, not just this one.
SERVPRO Team Ray called Steelpoint Plumbing to help resolve an ongoing issue one of our customers was dealing with. We had called multiple plumbers but Steelpoint had prompt service and actually helped us find the issue once and for all! Couldn't recommend more!
Response from the owner · a year ago
I appreciate the review big time! Glad we got her taken care of and I will be following up to to verify we got it!
C
Christopher EricksonLocal Guide · 52 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
