Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Steiner Plumbing & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%82+11.6Replies to reviews 7%76+5.4Craft & service penalty97−0.3Momentum penalty36−6.4Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Steiner Plumbing & Electric

River Falls, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 40 water purification services · 4.8★ from 52 Google reviews

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Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steiner Plumbing & Electric is better than 77% of water purification services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steiner Plumbing & Electric is better than 73% of water purification services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steiner Plumbing & Electric is better than 97% of water purification services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steiner Plumbing & Electric is better than 82% of water purification services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steiner Plumbing & Electric is better than 36% of water purification services.D
36
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steiner Plumbing & Electric is better than 76% of water purification services.B
76

Reviews for your job

Customers hired Steiner Plumbing & Electric for 8 kinds of job.

Steiner Plumbing & Electric for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 7 Google reviews tagged “Repair HVAC”

JeffreyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyday heroes

Not sureRepair HVAC
JedLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fantastic company for Mitsubishi heat pumps.

Paid $400–500Great priceRepair HVAC
Angela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Steiner Plumbing and Electric is very responsive to our needs. We sent an email at 5:30am and received a response by 7:30am with a plan to service our HVAC system. Because we serviced with them before, they already had an understanding of what the problem might be. Very knowledgeable, professional, and efficient.…

Repair HVAC+ Responsiveness+ Quality+ Professionalism
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been using Steiner Plumbing, Electric, and Heating for 12 years. They are our "go to" for everything in our home. They have installed a several items ranging from a garbage disposal to a new Venmar system. In fact, they quickly responded and installed a new hot water heater when our water ran cold in the…

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Sue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our furnace quit working and we called and they were able to come out the same day. We have 3 zones and a wire had come out so the upstairs zone was not working. They tuned and cleaned the boiler, checked all 3 zones and we had heat again on the main level. Orv was very courteous and really knows a lot about boilers. We would definitely recommend Steiner.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
River1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have hired Steiner for numerous repair and refit jobs involving plumbing, electrical and HVAC work for years. They always send out knowledgeable, experienced tradespeople and operate their business in a professional manner.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Quality+ Professionalism
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you Steiner's! Our geothermal cooling system went out. Orv & Shayton came out next day, contacted manufacturer & diagnosed defective part. Monica went to bat and got us manufacturer warranty coverage on valve which Orv & Shayton installed. Start to finish took only 2 days to get us back to cool comfort.…

Repair HVAC+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 20%Overpriced 20%Not sure 20%

Jobs customers hired them for

JobReviewsCategory typical
Repair HVAC7—
Plumbing pipe repair4$202–$638
Water heater installation3$1.2k–$3.2k
Faucet installation2—
Toilet installation2—
Toilet repair2$271–$598
Plumbing leak detection2—
Faucet repair2—

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