Pest control service · La Marque, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★298 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
44%reviews answered by the owner
$113typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Stephen Terry Services five stars based on 298 reviews, with the owner responding to 44 percent of comments. Customers consistently describe the company as punctual, professional, and thorough in handling pest control, attic cleaning, and yard treatments. Recurring themes include clear communication, detailed explanations of services, and respectful treatment of property. Reviewers also note competitive pricing and reliable scheduling for quarterly plans. No specific criticisms or low-star patterns appear in the provided excerpts.
Google rating: 5.0 out of 5 from 298 reviews (100% five-star).
Reviews on this page: 298 Google reviews (220 with written comments, 2 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: September 28, 2026.
Service: Rodent Control serving La Marque, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Stephen Terry ServicesRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stephen Terry Services: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stephen Terry Services: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stephen Terry Services: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stephen Terry Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stephen Terry Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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Bar = this company · dark tick = category median.
Star ratings
298 Google reviews we collected
5.0of 5
5 stars298100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 220 written reviews
100%praise
Praise420100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5043%
Reasonable6557%
Overpriced00%
Not sure00%
$113+2% vs typical rodent control
Middle half of what 81 customers paid ($91–$164) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13933%
Quality & results8721%
Speed & response7618%
Would recommend5313%
Communication328%
Price & value195%
Honesty & trust164%
What customers talk about
We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They arrived on time, were very professional, and got my house in Friendswood taken care of.”
“Mario, Daniel and all the guys did an amazing job clearing out my attic, sanitizing it and adding much needed insulation.”
“The service is prompt, I’ve had great customer service with scheduling and calling for invoices.”
“We would absolutely recommend them to anyone in need of pest control.”
“He listened well and asked all the right questions.”
“The prices are fair for the service you get, they’ve almost completely eliminated our problem.”
“They are extremely dependable, reliable, and professional.”
People customers mention
Carlos13 reviews
Gustavo10 reviews
Elimination9 reviews
Control8 reviews
Mario3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stephen Terry Services for 8 kinds of job. Pick one to see what they paid and said.
PayThePlumberLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Five stars for Stephen Terry Services. They arrived on time, were very professional, and got my house in Friendswood taken care of. Great local service. Highly recommend.
Paid $200+Great priceHornet & wasp exterminationSpider exterminationAnt extermination
Jeannette4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Sergio is phenomenal! He listens to all my concerns, gives me great feedback and has totally turned my house around. He’s very respectful and is good with my kids when he comes to treat my house. There’s always a good laugh when he’s here. The service is prompt, I’ve had great customer service with scheduling and…
Paid $140–160Great priceCockroach extermination
ALLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Awesome company to do business with. Sergio came to my home for my quarterly service and been doing business with the company for about 10+ years now. Nice and courteous technician. No complaints or issues whatsoever. Called the office and requested Sergio be my technician from now on and if he isn’t available asked…
SharonLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Very professional and friendly. Carlos was right on time and went straight to doing his job. Would definitely recommend him to everyone.
Paid $200+Reasonable priceCockroach extermination
MonardLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Nathan came right on time. He listened well and asked all the right questions. He is very personable, courteous and did a very thorough job of extermination all throughout the house, in the garage and attic.
Jeremy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Professional and efficient. Carlos answered my questions and took care of the service promptly. I have used Stephen Terry services for my quarterly pest control for a couple years now.
Highly recommend Stephen Terry Services. Mario, Daniel and all the guys did an amazing job clearing out my attic, sanitizing it and adding much needed insulation. Everyone was so polite, friendly and hardworking. They went above and beyond to help me out. Definitely a 5 star company.
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much for the awesome 5 star review. Our guys work very hard for our customers to give them the quaity service they deserve. We are sure the insulation will give you the added comfort you are looking for!
PayThePlumberLocal Guide · 19 reviewsiTotal number of Google reviews PayThePlumber has written across all businesses on Google Maps, not just this one.
Five stars for Stephen Terry Services. They arrived on time, were very professional, and got my house in Friendswood taken care of. Great local service. Highly recommend.
Price assessment: Great price
Price: $200+
Services: Hornet & wasp extermination, Spider extermination, Ant extermination
Response from the owner · 2 months ago
Thank you for the 5 star review. We really appreciate your business and look forward to giving you the best pest control services in the industry for many years to come!
GRACIE CRUZ4 reviewsiTotal number of Google reviews GRACIE has written across all businesses on Google Maps, not just this one.
These guys have been awesome on doing their work and solving my problem..
Daniel did such a good job spraying my yard. And very nice and friendly. Keep up the great work…
Price assessment: Reasonable price
Services: Flea & mite extermination
Response from the owner · 4 months ago
Thank you so much! We really appreciate getting g these 5 star reviews. Daniel has been working very hard to take care of or customers and is a valued member of our team. We look forward to providing you the best pest control services for a long time!
Natasha Sharpe5 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Gustavo from Stephen Terry Services came to inspect my property for possible issues. He was prompt, polite and most of all honest. I will definitely use this company in the future.
Response from the owner · 2 months ago
Thank you for the 5 star review. These help more than you know!
Jeannette McCabe4 reviewsiTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
Sergio is phenomenal! He listens to all my concerns, gives me great feedback and has totally turned my house around. He’s very respectful and is good with my kids when he comes to treat my house. There’s always a good laugh when he’s here. The service is prompt, I’ve had great customer service with scheduling and calling for invoices. Definitely recommend this company to everyone! The prices are fair for the service you get, they’ve almost completely eliminated our problem. Our previous pest control wasn’t cutting it. So glad I called!
Price assessment: Great price
Price: $140–160
Services: Cockroach extermination
Response from the owner · 2 months ago
Thank you for the 5 star review. Sergio is amazing and he really appreciates the feedback.
Cheryl Owens4 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Awesome company to do business with. Sergio came to my home for my quarterly service and been doing business with the company for about 10+ years now. Nice and courteous technician. No complaints or issues whatsoever. Called the office and requested Sergio be my technician from now on and if he isn’t available asked for Mr. Terry to come out personally which he has done in the past and very well satisfied with his company. If you’re in the need of a pest control service these are the people to call. Always loved their slogan. If it’s scary call Terry!.
Price assessment: Reasonable price
Price: $140–160
Services: Spider extermination, Cockroach extermination, General wildlife removal, Ant extermination
Donna Wallace4 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
