Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
Stephen Terry Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Stephen Terry Services

La Marque, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 53 rodent control · 5.0★ from 298 Google reviews

📞 Call (713) 477-0047Request a call backWebsite ↗

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stephen Terry Services is better than 100% of rodent control.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stephen Terry Services is better than 99% of rodent control.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stephen Terry Services is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stephen Terry Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stephen Terry Services is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stephen Terry Services is better than —% of rodent control.–
—

Reviews for your job

Customers hired Stephen Terry Services for 8 kinds of job.

Stephen Terry Services for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$128
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 40

All 3 Google reviews tagged “Bug & insect extermination”

Jeremy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Update: Somehow in the last year or so they’ve gotten even better! Their customer service is always incredible and whoever ends up coming out is very courteous and thorough with their work. I use Stephen Terry Pest Elimination for a quarterly spray and they’re phenomenal. They’re affordable, responsive and quick to…

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
jacob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This business is the epitome of professionalism. The receptionist (or whoever answers the phone) was extremely helpful, kind, and willing to wait while I sorted through my calendar. I had a termite inspection done by Gustavo, who was extremely thorough and explained everything I needed to watch out for in the future…

Bug & insect exterminationMosquito exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Marie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Could not ask for anyone better... Did a great job go us... I really appreciate how well and professional they are... Neighbors asked who we used said Stephen Terry pest control... Would not use anyone else now !!!! Great people.

Bug & insect exterminationCockroach extermination+ Quality+ Professionalism

Price

$113+2% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 57%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination59$91–$246
Rodent extermination36$103–$323
Spider extermination29$81–$144
Ant extermination25$86–$167
Hornet & wasp extermination19$81–$186
Flea & mite extermination18$125–$282
Termite extermination14$195–$426
Mosquito extermination12$58–$111

Compare with

Prokill Pest Control logoProkill Pest ControlExperts Score 99La Marque · 4.99★Guaranteed Pest Services logoGuaranteed Pest ServicesExperts Score 98La Marque · 4.99★Exterminator Steve Pest Control logoExterminator Steve Pest ControlExperts Score 98La Marque · 5.00★