Day care center · Auburn Hills, MI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%73+17.7Value 14%90+12.7Replies to reviews 7%49+3.5Craft & service penalty97−0.3Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 80 daycare centersiPosition by Experts Score among all companies we track in this category. · better than 35%
4.8★★★★★32 Google reviews
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sterling Heights KinderCare 4.8 out of 5 based on 32 reviews, with the owner responding to 66 percent of them. Most parents praise the center's curriculum, staff communication, and use of technology for daily updates, noting that children often enjoy attending. One recurring criticism involves a report of inadequate supervision where a child was left unattended while crying, though this isolated incident contrasts with the generally positive feedback regarding safety and care.
Google rating: 4.8 out of 5 from 32 reviews (91% five-star).
Reviews on this page: 32 Google reviews (27 with written comments).
Owner responses: the business replied to 66% of reviews.
Most recent review: September 2, 2026.
Service: Daycare Center serving Auburn Hills, Michigan.
Data from Google, last updated October 31, 2026.
Score profile vs other daycare centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Sterling Heights KinderCareDaycare Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sterling Heights KinderCare: 76/100 on this factor. Category median: 83.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sterling Heights KinderCare: 73/100 on this factor. Category median: 76.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sterling Heights KinderCare: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sterling Heights KinderCare: 90/100 on this factor. Category median: 94.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sterling Heights KinderCare: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sterling Heights KinderCare: 49/100 on this factor. Category median: 44.C
49
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.8of 5
5 stars2991%
4 stars26%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
94%praise
Praise3294%
Complaints26%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1029%
Would recommend824%
Honesty & trust618%
Communication515%
Quality & results39%
Price & value26%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is so caring and professional, and their program is incredibly well-designed.”
“I’ve seen such positive growth, and I really do recommend them!”
“The team took excellent care of my daughter, I trusted them so much.”
“The staff communicates so well and are always available to listen and build relationships with the kids and parents.”
“We had the most amazing experience here!”
“When we were initially searching for daycare providers, the cost of care was a critical factor.”
People customers mention
Stephanie5 reviews
Nancy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLiz5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had the most amazing experience here! The team took excellent care of my daughter, I trusted them so much. We loved the teachers in the infant and toddler classrooms as well as the office staff. We only left because we moved. I highly recommend enrolling here!
OOnaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
It is very inhumane. The teachers are so rude and do not want to know about the child. My child has a bad experience. They left my child crying for an hour. When I went, they left her in the office, she was screaming and crying. I found her with her head on the ground and her face was black. The teachers were…
AAndreiLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I am absolutely thrilled with KinderCare! The staff is so caring and professional, and their program is incredibly well-designed. They offer a wide variety of engaging, thoughtfully planned activities that truly support every aspect of a child's development. I’ve seen such positive growth, and I really do recommend them!
KKayla5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We enrolled our son here while we awaited placement at my work’s daycare, and we couldn’t have been happier with our experience. Our son loved his teachers in the infant room (Miss Kristen, Miss Elexis, and Miss Heather), as well as any staff who came in to help with breaks or play with the babies. He smiled when I…
OOrgeta4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very happy with this center.My daughter has been going there since was 20 months and she is about to turn 5 and starts kindergarten this Fall.She loves the teachers and of course Mrs.Nancy & Mrs.Stephany.The curriculum is a very good one also the atmosphere in the class very nice and friendly.I do highly recommend this daycare.
AAndrea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Send your child here! Being new to Sterling Heights when my child was just 2 years old, I was lost on where to even start looking for childcare. Sterling Heights Kindercare is amazing. My son loves the entire staff, from the teachers to the directors to the cook to the maintenance man. My son has various…
We had the most amazing experience here! The team took excellent care of my daughter, I trusted them so much. We loved the teachers in the infant and toddler classrooms as well as the office staff. We only left because we moved. I highly recommend enrolling here!
Response from the owner · a month ago
Hi, Liz!
Thank you so much for leaving such a wonderful review. We are thrilled to hear that you had an amazing experience with us and that you felt confident in the care your daughter received. It's heartwarming to know that you loved the teachers in the infant and toddler classrooms as well as our office staff. We understand that moving can bring about many changes, but we truly appreciate your recommendation. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, Sterling Heights KinderCare
O
Ona ForiLocal Guide · 14 reviewsiTotal number of Google reviews Ona has written across all businesses on Google Maps, not just this one.
It is very inhumane. The teachers are so rude and do not want to know about the child. My child has a bad experience. They left my child crying for an hour. When I went, they left her in the office, she was screaming and crying. I found her with her head on the ground and her face was black. The teachers were sitting in chairs and neglected the child. They were angry because my child was crying. And then I received an email that ours center will not continue to take care of your daughter. Of course not, I will not leave the daughter in your hands because you are not professional. And I will continue to seek justice by reporting it to the department of human service. I will also do one report of child physical abuse or verbal abuse. My child says in her sleep :mami help
Response from the owner · a year ago
Hi Ona,
Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. The safety and well-being of the children in our care are our top priority. Our team members should go above and beyond to ensure every child is safe during their time with us, and we want to assure you that we are looking into your experience further. If you are open to further conversation, please call us at 888-525-2780, 6am-5pm PST, M-F. Thank you again for taking the time to share your feedback.
Warm Regards, Sterling Heights KinderCare
A
Andrei AlvesLocal Guide · 20 reviewsiTotal number of Google reviews Andrei has written across all businesses on Google Maps, not just this one.
I am absolutely thrilled with KinderCare! The staff is so caring and professional, and their program is incredibly well-designed. They offer a wide variety of engaging, thoughtfully planned activities that truly support every aspect of a child's development. I’ve seen such positive growth, and I really do recommend them!
Response from the owner · a year ago
Hi Andrei,
Thank you so much for your wonderful review! We're happy to hear that you have had such a positive experience with us! It's truly rewarding to know that our caring staff and well-designed programs have made such a positive impact on your child's development. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, Sterling Heights KinderCare
J
Juan AlvaradoLocal Guide · 46 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Hi Juan,
Thank you for your kind words about our location! We're happy to hear that you have had such a positive experience with us! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, Sterling Heights KinderCare
K
Kayla Stewart5 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
We enrolled our son here while we awaited placement at my work’s daycare, and we couldn’t have been happier with our experience. Our son loved his teachers in the infant room (Miss Kristen, Miss Elexis, and Miss Heather), as well as any staff who came in to help with breaks or play with the babies. He smiled when I passed him to his teachers each morning, and he often ignored me for a couple minutes when I arrived in the afternoon to pick him up because he loved watching/playing with them! The administration was always very helpful (Nancy and Kelly, as well as Stephanie during the admission process), and every employee we came across was kind and welcoming. If we didn’t have daycare through my work, my husband and I would keep our son here forever!
Response from the owner · 2 years ago
Hi Kayla!
Thank you so much for sharing your wonderful experience with us! We're happy to hear that you have had such a positive experience with us! It’s heartwarming to know that your son enjoyed his time with Miss Kristen, Miss Elexis, Miss Heather, and all the staff in the infant room. We’re also glad to hear that our administration team, including Nancy, Kelly, and Stephanie, were able to assist you throughout the admission process. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
Sterling Heights KinderCare
O
Orgeta S4 reviewsiTotal number of Google reviews Orgeta has written across all businesses on Google Maps, not just this one.
Very happy with this center.My daughter has been going there since was 20 months and she is about to turn 5 and starts kindergarten this Fall.She loves the teachers and of course Mrs.Nancy & Mrs.Stephany.The curriculum is a very good one also the atmosphere in the class very nice and friendly.I do highly recommend this daycare.
Response from the owner · 2 years ago
Hi, Orgeta,
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! We could not be more proud of our teachers such as Mrs. Nancy and Mrs. Stephany throughout the years at Sterling Heights KinderCare for creating a safe space where every child can learn and grow. Truly, it's wonderful to hear that they are thriving in our care, and we cannot wait to see what they learn next! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
Krystal, Family Operations
A
Andrea Burns1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Send your child here! Being new to Sterling Heights when my child was just 2 years old, I was lost on where to even start looking for childcare. Sterling Heights Kindercare is amazing. My son loves the entire staff, from the teachers to the directors to the cook to the maintenance man. My son has various individual needs, mostly due to health and development, and not only do they address and accommodate those with integrity, but they also push him to work to his potential as they venture into their daily curriculum, which is very hands-on and interactive. The staff communicates so well and are always available to listen and build relationships with the kids and parents. My son is starting Kindergarten in the fall, and I'm not sure how we are going to move forward without them <3
Response from the owner · 2 years ago
Hi, Andrea!
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! At KinderCare, we understand learning looks different for everyone. It warms our hearts to hear our team at Sterling Heights KinderCare was able to support your little one’s individual needs and help them thrive while in our care. We couldn't be more proud of our team for going above and beyond to create a fun, engaging, age-appropriate curriculum that fosters a love of learning and helps build confidence for life! It truly means the world you know your son is thriving during his time with us, we are excited to watch him learn and grow for years to come. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
Erika Family Operations
C
Cheri Blanton7 reviewsiTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about this center! My daughter just started kindergarten and is the only kid in her kindergarten class to be over the national average for reading because of their programs. My 3 yr old still attends there. I moved her to another center that was WAY closer to my house and ended up going back to this center a month later because it was a better learning opportunity.
Response from the owner · 3 years ago
Hi, Cheri,
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! At KinderCare, we understand the importance of having a team you can count on to provide a safe and caring environment devoted to the care and well-being of your little one, and it is great to hear that has been your experience. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
Krystal, Family Operations
C
Carol CorpusLocal Guide · 15 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Mr grandson attended Kindercare preschool and summer camp, and we are very impressed with the entire program. He loved the administrators and teachers, playing with his friends, and the special programs from health educators, fire safety clown, to exotic animals, etc. which made the program extra special. I highly recommend Kindercare, so glad we found it!
Response from the owner · 3 years ago
Hi, Carol!
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! At KinderCare, we strive to make your little one's summer experience both fun and educational. It warms our hearts to hear your grandson has so much learning about fire safety, exotic, and more! It means the world you know your little one loved his time with us, we hope to see him next summer! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; you'll always have a home here!
Warm regards,
Erika, Family Operations
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Alina Ispas MontbriandLocal Guide · 46 reviewsiTotal number of Google reviews Alina has written across all businesses on Google Maps, not just this one.
We have absolutely loved our time at the KinderCare in Sterling Heights. The team here has been great to our son during our stay in Michigan, and they have been very flexible and communicative throughout our time here. Our one year old son claps every time he arrives at daycare and loves all of the activities he does throughout the day. Can't say enough great things about KC - it's very comforting to know we can drop off our son in the morning and trust that he is in safe hands that allow him to play and explore the world around him.
Positive: Communication, Quality, Professionalism, Value
Response from the owner · 5 years ago
Hi, Alina!
Thank you for taking the time to leave a review for KinderCare. We are so happy to hear that you've had such a positive experience with us! We couldn’t be more proud of our team at Sterling Heights KinderCare for going above and beyond to always be compassionate, accommodating, and devoted to each child in their care, and we’re so glad that this has been your experience, too! It truly means the world that you know your little one is in great hands while he’s with our team, and we’re thrilled that he loves our fun activities and spending time with us! Families like yours are why we do what we do, and we cannot imagine KinderCare without you. Thank you for being a part of our family; we are so happy you’re here!
Warm regards,
Carlie, Family Support
