Kitchen remodeler · Atlanta, GA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%69+4.9Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 60 bathroom remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★81 Google reviews · 22 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sterling Works 4.9 out of 5 based on 81 reviews, highlighting punctuality, clear communication, and adherence to schedules for kitchen, bathroom, and addition projects. Customers frequently note the owner's daily presence and the team's attention to detail, while one common criticism involves limited service area availability for some Atlanta locations. The owner responded to 41% of these reviews.
Google rating: 4.9 out of 5 from 81 reviews (95% five-star).
Reviews on this page: 81 Google reviews (79 with written comments, 8 with photos).
Owner responses: the business replied to 41% of reviews.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Sterling WorksBathroom Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sterling Works: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sterling Works: 93/100 on this factor. Category median: 91.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sterling Works: 96/100 on this factor. Category median: 95.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sterling Works: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sterling Works: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sterling Works: 69/100 on this factor. Category median: 85.B
69
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
4.9of 5
5 stars7795%
4 stars22%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
96%praise
Praise19096%
Complaints74%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3920%
Staff & attitude3920%
Speed & response3618%
Would recommend2915%
Communication2111%
Price & value189%
Honesty & trust158%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sterling did an amazing job on our bathroom / laundry room renovation.”
“They all took our wishes into account, offered suggestions based on their professional expertise, and made sure we were happy with the end results.”
“If you're lucky enough to find them free, grab them fast!”
“The delay was likely due to many many factors; including supply chain issues, the time of year we began work, and general demand of Philip and company.”
“I highly recommend Sterling Works for your next home renovation!”
“I cannot recommend this company enough.”
“His attention to detail and understanding my vision for our kitchen was so easy to communicate.”
“And as far as cost was concerned, they were also absolutely the most reasonable.”
“…that come with a 100 year old house, and Philip was very helpful and honest in presenting us with our options and helping us achieve our vision.…”
People customers mention
Philip30 reviews
Trapkin13 reviews
Phil10 reviews
Decatur3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sterling Works for 8 kinds of job. Pick one to see what they paid and said.
CChad2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sterling did an amazing job on our bathroom / laundry room renovation. We now have a beautiful space that fits well into our life for years to come!!
Tile work installationInstall flooringPaint indoors
Ffin10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Philip and the entire crew are amazing! Very thorough with special attention to detail and nothing short of quality work. They make sure everything is perfect. Would definitely want to use them for future projects. Strongly recommend.
Reasonable priceTile work installationCustom kitchen cabinet constructionInstall flooring
KKate8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Philip and the Sterling Works team were wonderful to work with on my bathroom renovation! From the estimate to completing the final punch list, the project went smoothly and stayed on schedule. Philip was at my house daily for the bulk of the project, ensuring that all of the subs were coordinated and completing the…
Reasonable priceTile work installationCustom kitchen cabinet constructionRemodeling
JJim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
We engaged Sterling Works in the fall of 2024, for interior and exterior construction and painting, bathroom and kitchen upgrades, and floor re-finishing. Philip’s team reliably showed up every day to do their high quality work and were easy to communicate with. The subs he used were the same way – high quality…
KKate12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My husband and I cannot praise Sterling Works highly enough! Philip has assembled and overseen a team of pros who do gorgeous, precise work, turning our cramped, hideous 1970s bathroom and small walk-in closet into the Japandi retreat of our dreams--a room we can age into with confidence. Would we use Sterling Works…
NNicole8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Philip was hands down the best contractor from start to finish of a project we could have asked for. His attention to detail and understanding my vision for our kitchen was so easy to communicate. The crew he hires from demo and structural engineering work, to cabinet making to local recommendations for suppliers of…
Philip and the entire crew are amazing! Very thorough with special attention to detail and nothing short of quality work. They make sure everything is perfect. Would definitely want to use them for future projects. Strongly recommend.
Philip and the Sterling Works team were wonderful to work with on my bathroom renovation! From the estimate to completing the final punch list, the project went smoothly and stayed on schedule. Philip was at my house daily for the bulk of the project, ensuring that all of the subs were coordinated and completing the project exactly as promised. Any small issues that arose were met with solutions from the experienced team. I highly recommend Sterling Works for your next home renovation!
Price assessment: Reasonable price
Services: Tile work installation, Custom kitchen cabinet construction, Remodeling
Response from the owner · 9 months ago
Thanks for the kind words. We enjoyed our collaboration and hope your daughter enjoys her new space for years to come.
J
Jim K.4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
We engaged Sterling Works in the fall of 2024, for interior and exterior construction and painting, bathroom and kitchen upgrades, and floor re-finishing. Philip’s team reliably showed up every day to do their high quality work and were easy to communicate with. The subs he used were the same way – high quality work and easy communications. There were some bumps along the way which were worked out. We have had some post-completion work to be done, including repairs, and Philip responded quickly and fairly which speaks highly of his integrity. Bottom line, we are very pleased with the work and would engage Sterling again.
K
Kate Ravin12 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
My husband and I cannot praise Sterling Works highly enough! Philip has assembled and overseen a team of pros who do gorgeous, precise work, turning our cramped, hideous 1970s bathroom and small walk-in closet into the Japandi retreat of our dreams--a room we can age into with confidence. Would we use Sterling Works again? Absolutely! If you're lucky enough to find them free, grab them fast! A+++++++++
Response from the owner · a year ago
We appreciate your kind words. We certainly enjoyed working with you both
N
Nicole Zavodnick8 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Philip was hands down the best contractor from start to finish of a project we could have asked for. His attention to detail and understanding my vision for our kitchen was so easy to communicate. The crew he hires from demo and structural engineering work, to cabinet making to local recommendations for suppliers of appliances, countertops, etc are all top notch. The best part was his timeline and budget were accurate and we had no surprises there. I hope he never retires for my own sake. Most of all, he is an in town local and kept our house and dogs safe while we underwent this huge renovation! Peace of mind while turning a project over was such a relief.
Response from the owner · a year ago
Thanks for the kind words. We thoroughly enjoyed our collaboration with you.
S
Sam Burnwall1 reviewiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Sterling Works did an absolutely incredible job giving us the kitchen of our dreams. They weren’t the first business we met with when planning our kitchen renovation, but we knew after meeting with the owner, Phil, that we had found the right company for the job. Phil understood our vision for our kitchen and was really invested in giving us exactly what we wanted. He was the first contractor that we met with that actually had suggestions and gave some of his own ideas that helped us to make some key decisions. As far as timing goes, I know it’s impossible to promise an exact date for a project, but despite the hiccups that come with renovations in a 70+ year old house, they moved swiftly (not too swiftly as to make mistakes) and finished right on time as promised. 10/10 would absolutely work with Sterling Works again and would recommend them to anyone.
Response from the owner · a year ago
We so enjoyed working with you and Colt. Thanks for the kinds words
S
Stephanie KellyLocal Guide · 11 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I am so happy with our our 2nd floor renovation project turned out from Sterling Works. Everyone was wonderful to work with, from the flooring crew who had to pivot when the original plan wasn't going to work, to the carpenter who built our custom vanity and the rest of the crew who did excellent work. They all took our wishes into account, offered suggestions based on their professional expertise, and made sure we were happy with the end results. Our house finally feels more like a home than an apartment and we are thrilled with the results.
Response from the owner · 2 years ago
Thanks for the kind words!
We enjoyed working with you and Matt
B
Benjamin Kodish7 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
We recently completed a project with Sterling Works and could not be happier with the experience and outcome. We updated both our kitchen and primary bathroom and they both turned out great. The entire process working with Philip and his team was easy from initial planning to completion. Philip’s team is wonderful. They are all very talented and do meticulous work. Also, they are also extremely friendly and polite. In addition to the great work, they also do the “little things” like cleaning up the work site at the end of every day, which really does make a huge difference with all of the work taking place in the house. Overall, the project was completed on time and there were no surprises on cost. We would highly recommend Sterling Works and are already considering updating a guest bathroom with them later this year.
Response from the owner · 2 years ago
My goodness! Thank you for the kind words. We certainly enjoyed working with you both
M
Mark Caridi-ScheibleLocal Guide · 12 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Had my kitchen completely redone with a lot of special requests and Sterling Works managed it all beautifully. They were extremely professional and all the work was done on time. Philip was so easy to work with and highly responsive, as were all of his crew. The subcontractors he chose were also highly professional and easy to work with. My kitchen turned out stunning, so if you want quality work done on time, these are the guys.
