How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for a/c system maintenance
Clear ✕All 100 Google reviews tagged “A/C system maintenance” · showing 60
Franco was professional and very nice. He replaced my filter honoring the previous cost I had payed for the filter. I was pleased with the service he provided.
Chris was very courteous, professional and thorough in his work and explaining in detail. I would definitely call this company again.
Frank was awesome! He answered all my questions and performed excellent service on both our inside and outside units.
On time, good communicator, explained everything, did not try to oversell, honest, good worker
I have been in business with Steve’s for a while now. Whenever a problem comes up with my air conditioner, they are always there to save the day. The condensation line to my ac was clogged and I also needed new pvc pipes installed. Jose, Alex, Jon, and Brad did not hesitate to fix the issues I was having. I am very…
Went beyond expectation. Professional, respectfully and thorough.oney well spent.
Frank checked my two central a/c units to make sure they were maintained and working correctly. He changed the filters for me and checked the thermostats. He covered his shoes while indoors. He was courteous and asked if I needed any help with anything. Great experience with a young man starting his career which he likes very much.
Timely communication, exceptional work friendly, hard-working folks. I feel as though they go the extra mile.
On time. Very professional
Been using for 8 years! Great team!
chris very helpful.
Frank Saiz services AC unit today. Frank was very polite, friendly and knowledgeable. I recommend Steve's Five Star Service to tune up and provide maintenance on AC units especially during this extended heat wave.
Franko went above and beyond and provided great customer service. Completed the work in a timely manner and was very professional. Reached out for service and heard back right away and was able to schedule an appointment for someone to come out in under 3 hours. Super pleased with the service and pricing , even signed up for the membership.
Franco, without exaggerating, was extremely honest, respectful, and efficient. I am convinced that with service and knowledge like his, once we decide to upgrade our unit we will be reaching out to Steve's! I am very happy with the results. 100 percent recommended if you have any problems with your HVAC.
We love our mini-split AC and Heating System installed by Jon, Jose, and Mario. They were great , and the system is fantastic. FIVE STARS FOR SURE!!!!!!!
Angel was very professional, concise and helpful. He got the job done and gave us great reasonable pricing.
Franko came to provide an annual inspection and tune up of my AC system. I actually hadn’t had it done for three years. Made some tweaks and now my system is blowing much cooler. I’ll be doing this on an annual basis going forward. Very professional and thorough.
The technician, Frank, was professional, courteous, and efficient for this service check. He noted a component that was not measuring correctly and replaced it. We have full confidence that things will be working well.
Jon and Jose were amazing when they installed my new AC and Furnace Carrier system. They were extremely detailed, courteous and Kind with any question that needed answered. They didn't rush the process, took there time to do the Job right..Very clean and organized and handled the install very well! Thank you! They both deserve a bonus!
Fast, clean, answer all concerns
Steve~Your company installed our FAU/CAC new & we have referred several of our neighbors to you. Most recently, you had your worker install a Capacitor for us in over 100+ degree heat & he even installed 2 filter vents for us an no charge. Your guys are the best. Thank you, Tim
Great service....service tech Steve W. Was awesome...explains everything well and fixed what I needed...back in service....highly recommend Steve's 5 star service...
Excellent AC tune up service Answered all my questions about maintenance of AC Matthew was great
Chris Urzua, was very professional in his explaining the problem with my A/C unit. Did a fantastic job.
Tech Angel Perez came on time, was professional, and helpful with knowledge and explaining options for my AC system. Because of his professional and no pressure approach I will give him a call when I’m ready to upgrade.
Angel Perez came out inspected, my ac unit. Told me everything was good, offered other services that will help ac..I will tell ppl to ise Steve's 5 star service in future. And ask for Angel, as he was cery helpful & great at his job
Christian was wonderful! He explained what was going on with our unit and made recommendations to help us get it fixed. Had everything done in about an hour. Decided to do an annual contract with them for maintenance. I definitely recommend you keep up with maintaining your unit or you’ll be caught up with blindsided issues like we were!
Very helpful in explaining the problems and what needed to be done. Answered any questions I had and made sure I understood what was wrong.
Angel Perez was very friendly, knowledgeable and found the problem with my AC unit and fix it rapidly. Thank you for your help Angel 🙏🏽
Fast, friendly, punctual, and efficient! Our commercial HVAC unit was serviced and evaluated for future modification. Christian was informative and very helpful. Great attitude and feedback. Would highly recommend Steve's Five Star Service!
Excellent service. Angel was respectful, professional, and took the time to explain everything clearly. He gave me a couple of reasonable, low-cost options without any pressure. I really appreciated his honesty and would definitely recommend them.
Chris was very personable and found the problem right away. He thoroughly explained the problem to me with photos that he had taken. Although he has to come back to finish, he was able to clear the drain and get the AC working again
Chris was great. Got our a/c back up and running.
July 13, 2026: we discovered a leak in the water valve assembly to our refrigerator ice maker and we had a leaking outside spigot that we tried to fix (bad idea) and caused the spigot to blow off the pipe, forcing us to turn off the main water supply. So we called Steve’s. Sean arrived only about an hour after we…
Matthew was on time, quick, efficient, and honest.
I have my air conditioner maintained on a regular schedule by Steve’s Five Star Service and consistently receive excellent service. The technician assigned, Chris, was knowledgeable, friendly, respectful and very thorough. I always have peace of mind knowing I won’t experience any problems, especially during the hot summer days.
I’ve used these guys for over 10 years. The serviceman today, Chris- was knowledgeable and friendly.
Chris did an awesome job. He is very knowledgeable and very good work ethic. Also educated me on up coming services available.
Matthew did a great job and explained things thoroughly.
Matt, the techician was professional and personable. He did an AC check, and replaced my air filter. He clearly articulated everything he did with the equipment, and showed me the air filter that was clearly collecting dust, and time to replace. Overall, he was efficient, professional and personable.
Fast response and work, clean, professional, knowledgeable.Thorough, good feedback
Christian was great! Very professional.
I recently had Five Star Service replace my 2-zone mini-split system, and I couldn’t be happier with the experience. The installation team—Jose, Jon, Jessie, and Mario—were absolute professionals and clearly experts in their field. They installed the new system using the latest R-454B refrigerant, ensuring the setup…
Came in and did job quickly and efficiently, was right on job estimate time
Matthew was terrific. Pleasant, knowledgeable and very efficient. I would definitely recommend Steve’s.
Angel was very thorough and kind. He was definitely professional and knowledgeable. We are very satisfied his services.
The service rep. Mathew was thorough, knowledgeable, and professional. I've worked with Matthew before, and he was excellent on solving problems, especially following thru on concerns.
Matthew did a great job. He was very knowledgeable and answered all my questions - and I had more than a few!
Courteous and fair service.
Chris has serviced our furnace and AC unit a few times now, and is always friendly and professional. He most recently fixed our broken AC on a hot day and made sure we were nice and cool. We appreciate his work so much!
Angel is a great technician explain everything he was doing and different operations i had. Very polite and respectful.
Updated Review 2026: We continue to highly recommend Steve’s Five Star Service for their exceptional work. I want to personally thank Steve and his entire staff and team for the high standard they maintain. We recently had two different technicians out, and both were top-notch: Matthew M. thoroughly checked our…
Hi answer my questions, explain what was the problem, He was very professional thanks
Tech showed up on time. Chris did his thing and gave me review of A/C service and recommendations. Before he left, he made sure everything was cleaned up. In the 10+ years of using Steve’s 5 star service for various items, I have not had a complaint. Highly recommend
It was such a pleasure working with Christian! He was very kind and courteous. We had our regular A/C maintenance done. He was able to explain everything that he checked, and what was in need of repair.
Contacted Steve’s five star service due to my heater stopped working and after having multiple techs come out from a different company , Steve’s sent out Christian Flores , he was able to figure out the problem right away Provided such a detailed diagnosis and was very understanding with my frustration My heat is…
Christian did a great job , inspecting and advising us of potential issues and problems we need to address, inspecting and outlining a plan . We use Steve’s for our annual inspections . Christian is very good at his job , with his approach , detailed explanation of issues.
Excellent customer service!!!! 👏👏👏Right on the ball.. Christian Flores was a very happy 😊 guy with a great smile he did a fantastic though job. We truly believe he has a lot of integrity and he definitely needs a B I G fat raise for always going above and beyond !!!!😊❤️
Matt was awesome. He was on time and very informative. He gave me cost-effective options and he took his time explaining where we were with my service. Very nice Guythat knows his stuff. I would love to have him be my technician if I ever need anything in the future. He represents Steve’s Five Star very well and I…
Exactly as advertised. Very honest. Polite and easy to work with. Highly recommend, will be using them exclusively moving forward.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |