Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Steve's Plumbing Heating & Air Conditioning 4.9 out of 5 based on 1,720 reviews, frequently praising punctual emergency service, detailed explanations, and professional installation of HVAC and plumbing systems. The owner responds to 88% of feedback. However, several low-star reviews criticize high pricing for minor repairs and lack of itemized cost breakdowns, with some customers reporting that simple fixes were overcharged or unnecessary.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,720 Google reviews we collected
Phrases our text analysis found in 1,460 written reviews
Price verdicts customers left with their Google review
Middle half of what 427 customers paid ($271–$1.9k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,460 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A professional skilled technician arrived within 30 minutes and completed my repair within 2 hours.”
“His supervisor was rude and blamed me that his tech didn't know anything.”
“Great speedy Fast service technician Kevin did a great job made it easy and he was very friendly and professional highly recommended”
“) Was late, inexperienced, could not perform the work required which was a simple A/C and electronic filter service.”
“Andrew did a great job installing a Morn leak detector and a shutoff valve at our house.”
“Absolutely terrible what you guys are doing.”
“I would definitely recommend your services to others and look forward to continuing to work with you.”
“I strongly recommend getting multiple estimates before approving any repairs with this company.”
“Franko did an outstanding job explaining everything clearly and making sure I understood what was needed.”
“The cost for the new unit was reasonable - no one is ever wanting to pay out a large sum of money but when it is necessary you want to know that the w…”
“Their response is nothing but a diversion from their ridiculous overpriced services.”
“29 years ago Steve’s 5 Star Service installed my old one with the same care and honesty.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
I called needing emergency repair. A professional skilled technician arrived within 30 minutes and completed my repair within 2 hours. It was a little more costly than I anticipated but everything now days is more expensive than anticipated
Great speedy Fast service technician Kevin did a great job made it easy and he was very friendly and professional highly recommended
Andrew did a great job installing a Morn leak detector and a shutoff valve at our house. This is the third time we used Steve’s Plumbing and Andrew and we’ve very happy.
Today 10/26/26 I had technician Anthony C. From the brea location come and assess my AC unit. He was extremely knowledgeable and helpful. He was able to give me guidance on my unit in a way that made scene to someone who knows nothing about the unit or how it functions. I was very pleased with the visit. He was kind…
Will and his helper were efficient respectful and straight to business. Highly recommend
Kevin did an awesome job installing a new water heater and replaced water pressure regulator. Presented himself friendly and professional!
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |
4.9 ★★★★★ 1,720 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I called needing emergency repair. A professional skilled technician arrived within 30 minutes and completed my repair within 2 hours. It was a little more costly than I anticipated but everything now days is more expensive than anticipated
Great speedy Fast service technician Kevin did a great job made it easy and he was very friendly and professional highly recommended
Andrew did a great job installing a Morn leak detector and a shutoff valve at our house. This is the third time we used Steve’s Plumbing and Andrew and we’ve very happy.
Thank you so much for your kind words, John! We're thrilled to hear that Will and Kaleb provided you with professional and courteous service at Steve's Five Star Service. Your satisfaction means the world to us! If you need anything else, just let us know.
Today 10/26/26 I had technician Anthony C. From the brea location come and assess my AC unit. He was extremely knowledgeable and helpful. He was able to give me guidance on my unit in a way that made scene to someone who knows nothing about the unit or how it functions. I was very pleased with the visit. He was kind and courteous as well. I will definitely be continuing my relationship with Service Champions as long as the continue to hire individuals such as Anthony C. Thank you again.
Will and his helper were efficient respectful and straight to business. Highly recommend
⭐⭐⭐⭐⭐ Amazing service from start to finish! Franko did an outstanding job explaining everything clearly and making sure I understood what was needed. He was professional, knowledgeable, and very helpful throughout the process. I truly appreciate the excellent customer service! I would definitely recommend your services to others and look forward to continuing to work with you. Thank you, Franko, for such a great experience!
Jon, Andy and Jose were great to work with. The installation experience was great. Andy and Jose explained everything in detail and answered all our questions. They both took the time to explain all the functions on the new system.
Friendly and professional cleans everything up really great
Thank you so much for the amazing 5-star review, Vanessa! We're thrilled to hear that you found our team at Steve's Five Star Service to be friendly and professional, and that we left everything spotless. Your satisfaction means the world to us! We look forward to serving you again soon!
Kevin did an awesome job installing a new water heater and replaced water pressure regulator. Presented himself friendly and professional!
Outstanding customer service and outstanding work done to install Complete A/C heating system in my home. 29 years ago Steve’s 5 Star Service installed my old one with the same care and honesty. . I can’t say enough for all the employees who came to my home, including Angel, Jose, Jon and Jessie. I would definitely recommend Steve’s 5 Star Service.. Also replacing old ductwork which is original from 1979. Employees also worked in this over 100 degree heat ! Thank you , I appreciate all of you.
Thank you so much for your glowing 5-star review, Linda! We're thrilled to hear that you had outstanding customer service and quality work with your new A/C heating system installation from Steve's Five Star Service. It's wonderful to know that our team, including Angel, Jose, Jon, and Jessie, made a positive impact during such challenging heat. Your recommendation means the world to us, and we truly appreciate your continued trust over the years. Thank you for being a valued customer!
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Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
