How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for a/c system repair
Clear ✕All 68 Google reviews tagged “A/C system repair” · showing 20
My A/C completely died. They gave me my options, my timeliness and my total costs. They showed up when they said they would, they gave an appropriate time line, they kept to their price and they cleaned up after. What more could I ask for?!?
On time, good communicator, explained everything, did not try to oversell, honest, good worker
Very tentative and courteous technician. Kept me up-to-date of the issues and the cost associated with it. Thorough technician. I would recommend him to anybody.!
Angel did a great job and was very thoughtful and helpful in repairing our AC system. We appreciate it and will recommend to neighbors!
Chris did a great job and they were kind to fit us in quickly.
Franko went above and beyond and provided great customer service. Completed the work in a timely manner and was very professional. Reached out for service and heard back right away and was able to schedule an appointment for someone to come out in under 3 hours. Super pleased with the service and pricing , even signed up for the membership.
Christian did a great job on my air conditioner. He showed all parts and explained why they needed replaced. He gave me all options and was very professional. Also, Chris was friendly and efficient. I would refer him for future work.
Technician Chris Urzua did a great job with our hvac repair. He worked quickly and kept us updated with the entire process. Highly recommended.
Steve~Your company installed our FAU/CAC new & we have referred several of our neighbors to you. Most recently, you had your worker install a Capacitor for us in over 100+ degree heat & he even installed 2 filter vents for us an no charge. Your guys are the best. Thank you, Tim
Great service....service tech Steve W. Was awesome...explains everything well and fixed what I needed...back in service....highly recommend Steve's 5 star service...
Matt did an amazing job explanation everything carefully when he came by to examine our issue with our AC.
Christian was wonderful! He explained what was going on with our unit and made recommendations to help us get it fixed. Had everything done in about an hour. Decided to do an annual contract with them for maintenance. I definitely recommend you keep up with maintaining your unit or you’ll be caught up with blindsided issues like we were!
Very helpful in explaining the problems and what needed to be done. Answered any questions I had and made sure I understood what was wrong.
Very professional kind and honest.
Angel Perez was very friendly, knowledgeable and found the problem with my AC unit and fix it rapidly. Thank you for your help Angel 🙏🏽
It's hot... I had another capacitor go out on my A/C unit. Chris arrived on time. Did a great job. Their AI system had trouble connecting me to my existing account. Chris reached out to the office and they were able to figure it out. They got my account connected and came to find out my part was still under warranty so I only got stuck w the labor charge.
Andy and his team were friendly, efficient, timely and was neat. My home is over 100 years old, and I initially had concerns about replacing a unit that was installed over 30 years ago but they conquered all and I now have working air. Again thank you Andy and team you’re the best
This is the second time I’ve had the need to use Steve’s 5 Star Service for my a/c unit and like before, I am so very pleased. Their serviceman, Chris U, quickly diagnosed the problem that a clogged drain line was causing the thermostat to stop working. I really appreciated the professional way everything was…
Chris is a stellar and exceptionally professional technician! He came to our home on time, assessed the problem and efficiently handled the issue with ease and care. He is definitely an asset to Steve’s Five Star Air Conditioning in the manner in which he serves as a representative of their company as he…
Angel explained our situation and what he recommended in a way that was easy to understand. I will highly recommend him!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |
