Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Steve's Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Steve's Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steve's Plumbing Heating & Air Conditioning is better than 99% of water softener repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steve's Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 71% of water softener repair.B
71

Reviews for your job

Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.

Steve's Plumbing Heating & Air Conditioning for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.83
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$19–$176
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 83 Google reviews tagged “HVAC system maintenance” · showing 20

Diego6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Today 10/26/26 I had technician Anthony C. From the brea location come and assess my AC unit. He was extremely knowledgeable and helpful. He was able to give me guidance on my unit in a way that made scene to someone who knows nothing about the unit or how it functions. I was very pleased with the visit. He was kind…

Customer photo from Diego's reviewCustomer photo from Diego's review
Paid $1–200Great priceHVAC system maintenance
Marque1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Angel was the best! He went above and beyond during the appointment.

HVAC system repairHVAC system maintenance
Marvelous4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our technician Frank did an amazing job and answered all our questions!

HVAC system maintenance
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris was early and friendly and fixed our broke AC immediately. Thank you so much.

Paid $200–400Great priceHVAC system maintenance
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Frank was awesome! He answered all my questions and performed excellent service on both our inside and outside units.

Paid $800–1,000Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent explanation of the condition of my equipment!

Paid $1–200Great priceHVAC system maintenance
marian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, good communicator, explained everything, did not try to oversell, honest, good worker

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Franko did an excellent job servicing my HVAC system. He was professional, knowledgeable, and took the time to explain everything clearly. He arrived on time, worked efficiently, and made sure my system was running properly before he left. I really appreciate the great service and attention to detail. I would…

Reasonable priceHVAC system maintenance
vanessa14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Brian great at explaining everything and even giving us more information on the systems and overall work. Very great service

Reasonable priceHVAC system maintenance
DaveDiddy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Been using for 8 years! Great team!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Donald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I just had Steve’s Heating and Air come out to service my air conditioning and heating system, and I couldn’t be happier with the experience. Frank was the technician who came out, and he was excellent. He was extremely professional, thorough, and knowledgeable. Frank took the time to explain everything he was…

Reasonable priceHVAC system maintenance
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service as always, Frank did a great job.

Paid $1–200Reasonable priceHVAC system maintenance
Breana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The highest praise for Steve’s 5 Star Service! I’m absolutely astonished with their service and so happy I chose this company to handle my HVAC replacement. They provided white glove service from quotation all the way through installation. I was simple to book a same day inspection and quote request for a new HVAC…

Great priceHVAC system maintenanceHeating system installationInstall AC
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jon and Jose were amazing when they installed my new AC and Furnace Carrier system. They were extremely detailed, courteous and Kind with any question that needed answered. They didn't rush the process, took there time to do the Job right..Very clean and organized and handled the install very well! Thank you! They both deserve a bonus!

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Rick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Christian was great and now I won’t melt. Thank you!

Paid $600–800Great priceHVAC system maintenance
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jose is incredible

Paid $1–200Great priceHVAC system maintenanceWater heater installation+ Responsiveness+ Punctuality+ Quality
TIMOTHYLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Steve~Your company installed our FAU/CAC new & we have referred several of our neighbors to you. Most recently, you had your worker install a Capacitor for us in over 100+ degree heat & he even installed 2 filter vents for us an no charge. Your guys are the best. Thank you, Tim

Paid $300–400Great priceVentilated ceiling installationHVAC system repairHVAC system maintenance
kara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service....service tech Steve W. Was awesome...explains everything well and fixed what I needed...back in service....highly recommend Steve's 5 star service...

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
DanielLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician Chris was excellent in every way. Highly recommended.

Paid $1–200Great priceHVAC system maintenance
RamonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Christian was wonderful! He explained what was going on with our unit and made recommendations to help us get it fixed. Had everything done in about an hour. Decided to do an annual contract with them for maintenance. I definitely recommend you keep up with maintaining your unit or you’ll be caught up with blindsided issues like we were!

Not sureHVAC system repairHVAC system maintenanceA/C system maintenance

Show more HVAC system maintenance reviews (63 more) →

Price

$880+100% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 66%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair159$83–$1.2k
A/C system maintenance100$27–$529
HVAC system maintenance83$19–$176
Install AC71$1.4k–$2.8k
A/C system repair68$202–$998
Heating system installation66$1.2k–$2.4k
Installation61$680–$1.6k
Install thermostat37—

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