How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for HVAC system maintenance
Clear ✕All 83 Google reviews tagged “HVAC system maintenance” · showing 40
Today 10/26/26 I had technician Anthony C. From the brea location come and assess my AC unit. He was extremely knowledgeable and helpful. He was able to give me guidance on my unit in a way that made scene to someone who knows nothing about the unit or how it functions. I was very pleased with the visit. He was kind…
Angel was the best! He went above and beyond during the appointment.
Our technician Frank did an amazing job and answered all our questions!
Chris was early and friendly and fixed our broke AC immediately. Thank you so much.
Frank was awesome! He answered all my questions and performed excellent service on both our inside and outside units.
Excellent explanation of the condition of my equipment!
On time, good communicator, explained everything, did not try to oversell, honest, good worker
Franko did an excellent job servicing my HVAC system. He was professional, knowledgeable, and took the time to explain everything clearly. He arrived on time, worked efficiently, and made sure my system was running properly before he left. I really appreciate the great service and attention to detail. I would…
Brian great at explaining everything and even giving us more information on the systems and overall work. Very great service
Been using for 8 years! Great team!
I just had Steve’s Heating and Air come out to service my air conditioning and heating system, and I couldn’t be happier with the experience. Frank was the technician who came out, and he was excellent. He was extremely professional, thorough, and knowledgeable. Frank took the time to explain everything he was…
Great service as always, Frank did a great job.
The highest praise for Steve’s 5 Star Service! I’m absolutely astonished with their service and so happy I chose this company to handle my HVAC replacement. They provided white glove service from quotation all the way through installation. I was simple to book a same day inspection and quote request for a new HVAC…
Jon and Jose were amazing when they installed my new AC and Furnace Carrier system. They were extremely detailed, courteous and Kind with any question that needed answered. They didn't rush the process, took there time to do the Job right..Very clean and organized and handled the install very well! Thank you! They both deserve a bonus!
Christian was great and now I won’t melt. Thank you!
Jose is incredible
Steve~Your company installed our FAU/CAC new & we have referred several of our neighbors to you. Most recently, you had your worker install a Capacitor for us in over 100+ degree heat & he even installed 2 filter vents for us an no charge. Your guys are the best. Thank you, Tim
Great service....service tech Steve W. Was awesome...explains everything well and fixed what I needed...back in service....highly recommend Steve's 5 star service...
Technician Chris was excellent in every way. Highly recommended.
Christian was wonderful! He explained what was going on with our unit and made recommendations to help us get it fixed. Had everything done in about an hour. Decided to do an annual contract with them for maintenance. I definitely recommend you keep up with maintaining your unit or you’ll be caught up with blindsided issues like we were!
Very helpful in explaining the problems and what needed to be done. Answered any questions I had and made sure I understood what was wrong.
Fast, friendly, punctual, and efficient! Our commercial HVAC unit was serviced and evaluated for future modification. Christian was informative and very helpful. Great attitude and feedback. Would highly recommend Steve's Five Star Service!
good polite and efficient.
July 13, 2026: we discovered a leak in the water valve assembly to our refrigerator ice maker and we had a leaking outside spigot that we tried to fix (bad idea) and caused the spigot to blow off the pipe, forcing us to turn off the main water supply. So we called Steve’s. Sean arrived only about an hour after we…
Update 7/1/26: Kevin from Steve’s came out today to replace our pressure regulator. We were hearing a loud whistle/scream noise every time we turned on the sink or flushed the toilet. Kevin was able to diagnose the issue quickly and was able to remedy it. He was professional, knowledgeable, and very kind. We would…
Chris and Jonathan did a fantastic job in our six month maintenance! We had our air conditioning serviced for it six month intervals along with our water heater six months service. We live in West Covina California. Google Reviews only allow one post per business, so we are adding to our original post! June 9, 2026…
Pleasant, competent, all good things.
Excellent experience with the Steve's plumbers Kevin and Will to jet our outdoor drains. They were professional and got the job done quickly, yet took the time to explain the process. Thank You Kevin and Will !! UPDATE 5/27/26 Installed 2 new A/C units. Could not be happier! Steve's employees have the highest level…
Fast response and work, clean, professional, knowledgeable.Thorough, good feedback
Chris Urzua maintained my HVac and did a fabulous and thorough job.
I recently had Five Star Service replace my 2-zone mini-split system, and I couldn’t be happier with the experience. The installation team—Jose, Jon, Jessie, and Mario—were absolute professionals and clearly experts in their field. They installed the new system using the latest R-454B refrigerant, ensuring the setup…
Steve’s 5 Star came as a recommendation from my brother-in-law back in 2019 and we have been really thankful for this company. We’ve had them out for HVAC and Plumbing and in some cases the technicians who came out gave some advice that saved me a ton of money because I could correct the issue myself. I’ve never…
We purchased an annual membership last year so today's HVAC service was covered at no additional cost. The service was performed by Chris Urzua. He is very knowledgeable, polite and made sure to answer our questions. We live in Rancho Cucamonga and have always received prompt service.
On Tuesday, 4/7/26, Steve’s Five Star Service came out to conduct a routine maintenance on my AC system. I’m happy with the service I received and the professionalism of the technician who visited my home. Matthew was prompt, kind and efficient with his time. I’ll definitely call again in the future.
Christian from Steve’s AC did a great job! He was very knowledgeable and friendly . I would highly recommend Christian!
Steve was great!! The service was fast, clean and I feel confident in the service we received. I had scheduling conflict and they worked around me to get our unit serviced.
Steven was very friendly. Thanks
Christian was on time. He assessed the problem and provided me with options. I would use the company again.
Chris Urzua was great!
My wife and I are so grateful to Matthew at Steve’s 5 Star Service for his honesty and detail oriented assessment. He had answers for every one of our questions and was very thorough with his explanations. I will absolutely make sure to request him every time we need our HVAC system serviced.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |

