How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for heating system installation
Clear ✕All 66 Google reviews tagged “Heating system installation”
Jon, Andy and Jose were great to work with. The installation experience was great. Andy and Jose explained everything in detail and answered all our questions. They both took the time to explain all the functions on the new system.
Needed to replace my HVAC system and ducts. Wisely looked around and received three quotes. I'm generally willing to pay more to get a quality product that I can depend on - especially one that will last decades. My experience working with Steve's was everything I needed it to be. They were real and genuine.…
First of all, I would give Steve’s “6” stars if I could. A big shout out to Angel, Andy and Chris for making my new Carrier HVAC system purchase and installation process the best I’ve ever experienced! It was truly outstanding from start to finish. I can’t say enough about them. Angel was so amazing with all of…
replaced my 22 year old heating and air conditioning. they did a very good job laying down carpet and cloths down and being respectful too of personal space and my home. bthey cleaned up well to. have a brief tutorial on who the system works. Steven, Jose, Jon and Jessie took good care of us. we are pleased. we…
Kevin, Andy, and Jessie all provided excellent information about the system and the overall installation process. All work was done with professionalism and care that was shown not only in the outcome, but also in the follow-ups. Excellent work and great experience.
Professional at its best. Explained all aspects of the work in detailed fashion. Offered options and explanations for pros and cons for all options.
What an awesome team from sales to installation. Thank you guys!
The technician, Frank, was professional, courteous, and efficient for this service check. He noted a component that was not measuring correctly and replaced it. We have full confidence that things will be working well.
The highest praise for Steve’s 5 Star Service! I’m absolutely astonished with their service and so happy I chose this company to handle my HVAC replacement. They provided white glove service from quotation all the way through installation. I was simple to book a same day inspection and quote request for a new HVAC…
Jose, Jon, Jessie, Brad, Steven and Alfredo were here today. They installed my new heater/ac and ducts. What a pleasure to work with all of them! They did a fantastic job and paid close attention to my wallpaper too. Definitely a five star service!
Jose Jon Jessie Brad and Steven oh and can’t forget Alfredo were incredible!! Incredibly professional and did everything we asked. We live in Phelan Ca they traveled all the way from Upland and were still in great spirits! I highly recommend this company!
We were really happy with the installation of our new air conditioner and heater. The crew of Andy, Ryder, Brad and Javi - were extremely cordial. Our new air conditioner is working great! We highly recommend using Steve’s Plumbing, Heating and Air Conditioning. We have been using them for over 10 years. We also…
Showed up on time, knowledgeable laid down mats to keep the area clean.answered all my questions, professional in every aspect of the word.I would definitely recommend Steve's plumbing,heating and air conditioning to friends and family.
I had a complete replacement of my HVac. Jose and the crew were great. Walked me through the job and made sure I was satisfied with the new system and how things worked. They were friendly and cleaned up before they left.
I’m extremely happy that I chose Steve’s Five Star Service. When our AC went out on a Thursday during the summer heat in Fontana, I started looking for a company with a strong reputation and consistently good reviews. Steve’s Five Star Service kept appearing on my list, and after my experience with them, I…
We recently had our entire AC and furnace system replaced, and Jon and Jose who completed the installation were outstanding. They were professional, knowledgeable, and took time to answer all our questions thoroughly and explain everything clearly throughout the process. Their workmanship was excellent, and it was…
Andy, Mario, Jon and Jose did an amazing job installing our new Carrier Infinity air conditioning and heater unit! They worked their butts off all day to complete the job in one day! Very caring staff that take pride in their final work product and the needs of my wife and I!! Great teamwork as well amongst all 4 of…
Also add Daniel and Christian to the plaudits.
Jose and Andy were great. Very professional and knowledgeable team.They explained the process and ensured they answered all my questions or concerns about the job. A huge plus was how fast they completed the job.
From the consultation to the installation, everyone was friendly, professional, and easy to work with. The consultant Jonathan explained everything clearly and made the process simple, while the install team (Kaleb, Will, Clemente) was fast, efficient, and handled replacing our upstairs water heater like pros. They…
Andy and Daniel did a great job installing our new Heating and Air Conditioner. Friendly and knowledgeable. Overall Stevie’s 5 star lives up to there name.
I've run a service business for nearly 20 years, and I learned a thing or two from Steve's 5 Star Service about what it means to be an A+ company. I had a 17-year old HVAC system in my house. 2 systems: one for upstairs and one for downstairs. It was time to replace, so I called several companies for quotes. Why…
Andy and Daniel were efficient, clean and courteous.
From the initial visit from Kevin C. to our home in Rancho Cucamonga, CA . Kevin understood the weight of such a big investment financially replacing both units and furnaces! He was not pushy or made us feel like a customer who he needed to make another sale from. Rather he made us feel like family members. Whatever…
The service I received from Steve’s 5 Star Service was excellent. My HVAC unit had served my family well for over 24 years, and I was thrilled that it never needed servicing. I wanted to add a whole-house air purifier to the existing unit, but after Angel shared some insightful pictures of the old unit and attic…
Updated Review 2026: We continue to highly recommend Steve’s Five Star Service for their exceptional work. I want to personally thank Steve and his entire staff and team for the high standard they maintain. We recently had two different technicians out, and both were top-notch: Matthew M. thoroughly checked our…
This technician is straight forward. Does not try to sell extra. Excellent worker.
Mario, Daniel, Andy, Jesse, Jose, John, were amazing installers. I love Steve’s Five Star Services. I’ve been using this company for more than 25 years.
Andy, Jon, Daniel, and Angel were all great to deal with. My furnace went out on a Friday and on Monday I had a new one installed and running. Angel was very helpful in the consultation and gave me different options to choose from, different repair options or replacement. Ultimately I chose to replace the unit…
Great job done by Kevin and Will! Knowledgeable, clean and I would highly recommend!
Mario and Andy were clean and they installed a new furnace for me.
Mario and Jose from Steve’s 5 star came on time, great communication, and were extremely helpful and professional.
Mario & Jose did excellent work and are Superb reps of your co.
Steve’s five star service is awesome I highly recommend this company for any air conditioner needs and Jon and Jose are the best if we can rate them 20 we would! They were very caring with my home, neat and courteous!
Steve’s 5 Star Service came highly recommended by close friends, and after doing my own research and gathering multiple quotes, choosing Steve’s was the clear decision. My experience started with Brian, who provided the estimate. He was knowledgeable, thorough, and patient with all of my questions. I ultimately…
We had a wonderful experience with Steve’s 5 Star. Ours was an emergency situation and they came out right away set up for new heat and air the next day. We want to thank John and Jose for the wonderful job they did. I would recommend them highly.
Andy, Jose, Jon, Mario, Daniel, and Jesse with Steve’s Five Star Service did an outstanding job installing our Carrier Infinity System - they were professional, extremely careful, and demonstrated attention to detail with excellent workmanship - highly recommend this team and service!!!
they all did a great job for the install. I did not have to worry about anything they did while I had leave on a family ER. my daughter said she felt they all went out of their way to make this a easy transition for the install. thank you for all your hard effort Tom And Angie
Andy, Jesse , and Daniel were superb installers for my two new furnaces, two thermostats, and two air conditioners. The guys were polite, informative, and professional. They were meticulous with their work and with the care of my home and property. I would highly recommend these three gentlemen for any HVAC installation.
Andy was very friendly efficient, neat and organized. We are very pleased with his work.
Andy, Daniel, and Jose were wonderful. Spent the ENTIRE day installing heater and air conditioner. Great work and all three men were very personable.
Andrew, Jon and Jose did wonderful job. Worked very hard , very precise at their work
Great service! Fast friendly and professional!
Steve's 5 Star installer Andy Martinez is very professional and throughly explained the job. We would highly recommend Steve's 5 Star to any of our neighbors and friends!
I have to say, I’m beyond impressed with Steve’s Five Star Service. From the start, Matt guided me toward a superior system. I was fine with my old system installed in 1996. It was working and I had no intention of purchasing a new one. Matt was doing a regular maintenance service. He suggested I consider a new…
Great job, efficient, professional, easy to communicate with and a delight. Cheaper than the other quotes and I didn’t feel like I was getting screwed over. Great great service. Thanks you Andy!
We just replaced our air conditioner with Steve's 5star air conditioning and plumbing.Andy fand his crew Horacio,and Daniel were courteous, efficient,knowledgeable, and professional.Jon, service manager, Jose and John were also excellent. I highly recommend them and Steve's for air conditioning. We have been…
Five stars isn't enough for the installation team- Mario, Jesse, Daniel. They worked very well together - it's hard work and a lot of knowledge is needed for all they did. I felt so good about them and how they treated the job, each other, and me.
John Zabatta was wonderful!! Installation crew were efficient, respectful and clean!
Friendly professional service Answered all my questions
Mario, Jose, Jesse did a real good job today
From start to finish, Steve’s Five Star Service delivered an experience that truly lived up to their name. We had a full installation of a 5-ton and 4-ton Carrier Performance AC and heating system—no small undertaking—and they handled it with professionalism, precision, and care. Blake was our point of contact…
We are very satisfied with Steve's 5 Star Service. Brian, Andy, Daniel, Horacio, and Jon did an excellent job in every aspect of the installation and even surpassed our expectations. We're happy with our new Carrier system and ready to face these and upcoming summers and winters with confidence. I highly recommend this company.
I recently had a full HVAC system installed (with ducts), and the service was outstanding from start to finish. The team of Steven, Jose, Mario, and Jon demonstrated a high level of professionalism and expertise throughout the entire process. They were punctual, respectful of my home, and worked efficiently to…
Chris was right on time and completed the tune up and filter change. Very professional and courteous.
Fantastic service from Richard, Noel and the team! It’s been a miserable summer. Cant thank these guys enough for installing this new unit!
We had a new heating and air conditioning system installed. Richard Fernando and Noel showed up on time and ready to go. They shook hands and made eye contact and conducted themselves in a very professional manner. My wife and I feel like we made the correct choice and were very happy with our installation. The…
Called Steve's for a quote on a new Furnace for my dad's mobile home. Price was very reasonable and not to mention the attention from Blake as well as the installers. I would highly recommend Steve's. Thank you again for thr great service!
Had a great experience from start to finish with Steve’s. Blake took the time to answer all my questions and the installation of our new AC and Furnace system and ducting went off without a hitch. I highly recommend them!
If there were 10 stars to give I would. Steve's 5 Star Service Cooling, Heating and Plumbing exceeded my expectation on service and product. They were recommended by a friend and I am so glad I called them. Doug came out to do an inspection on my R22 A/C unit, my unit is 15 years old, all the coolant had leaked out,…
We replaced our entire HVAC system along with a tankless water heater on May 16th & 17th, 2022. We installed Carriers HVAC system with Noritz water heater system and we are beyond happy with everything. For the HVAC we had Rich and George install our system and they were both amazing. They redid our platform…
Diagnosed and Replaced faulty valve on wall heater, technician was very professional
Excellent customer service. Prompt and courteous. Douglas was awesome!
The technician, Martin Brody, was knowledgeable about what he was doing. He was pleasant, but took care of business. He arrived earlier than the ETA that was given to me. I’m very impressed by this mans work ethic. I would recommend this company without hesitation, and ask for Steve Brody. He is top notch!
I called them for service on A/C & Heater, check on zone damper make sure it was operating properly, had concerns about air purifier, plus had them install UV light. The technician Doug, very knowledgeable, they sent him out within 3 days, and finished up with new parts the next day. Steve's originally installed my system in 2014.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |


