How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for heating system maintenance
Clear ✕All 28 Google reviews tagged “Heating system maintenance”
Jon and Jose were amazing when they installed my new AC and Furnace Carrier system. They were extremely detailed, courteous and Kind with any question that needed answered. They didn't rush the process, took there time to do the Job right..Very clean and organized and handled the install very well! Thank you! They both deserve a bonus!
July 13, 2026: we discovered a leak in the water valve assembly to our refrigerator ice maker and we had a leaking outside spigot that we tried to fix (bad idea) and caused the spigot to blow off the pipe, forcing us to turn off the main water supply. So we called Steve’s. Sean arrived only about an hour after we…
Great service. Chris U performed my maintenance on my air conditioning system and answered any questions I had. I am very pleased and highly recommend Steve's Five Star and Chris U.
Chris has serviced our furnace and AC unit a few times now, and is always friendly and professional. He most recently fixed our broken AC on a hot day and made sure we were nice and cool. We appreciate his work so much!
Updated Review 2026: We continue to highly recommend Steve’s Five Star Service for their exceptional work. I want to personally thank Steve and his entire staff and team for the high standard they maintain. We recently had two different technicians out, and both were top-notch: Matthew M. thoroughly checked our…
Appreciate the quick turnaround and patience.
Matt McCullough did a great job for us. He was thorough an professional in his work. He gave an honest opinion of the condition of our system and efficient in completing the service of our unit including replacement of our old filter. Thank you Matt and Steve's!
Matt was very nice and respectful and did his job well!
I have used Steve’s 5 Star service for years and depend on them to keep my AC & Heater functioning properly with their service contract. Field Service Tech Chris U. is awesome and I always request him for my service calls and any repairs. This winter’s service revealed a malfunctioning thermostat and an heat…
I had a fantastic experience with our HVAC technician, Chris. He took the time to diagnose the problem with our heater, completed a thorough tune-up, and made sure to explain everything clearly with photos to help me better understand what was going on with our system. What really stood out was how he went above and…
Excellent and professional service.
John Z. was very professional and kept me informed. Great job. Thank you
Today I had heating service and some repair was needed. John was efficient, knowledgeable, polite, & friendly!
We were very pleased with Andrew’s visit yesterday, August 7th. He was very likable, professional and organized. He was also pleasant and took the time to explain any questions we had. We are grateful for his assistance and would certainly use his help in the future.
Andrew reviewed the problem and decided what was the best option to correct it. Clearly appeared qualified with no hesitation to get started. Provided a quote and went about his job. Water no time to complete the work. Professional and quiet demeanor.
Steve’s has been maintaining my heating system and replacing the filter for years. Keep up the good work!!
Recommended highly. Very efficient service and time response. Technicians are extremely polite and helpful. Have been very satisfied with Steve’s Five Star Service Inc. for several service calls over the years.
Proactive maintenance program. Confident in work and recommendations.
Douglas was on time, professional, and helped me better understand my thermostat. He was also friendly with my dog!
Quick, friendly, and effective. It was good to have someone who knew his business. My first choice for any future work. Thanks very much.
Excellent customer service. Prompt and courteous. Douglas was awesome!
I have had Steve’s product for about 5 years. The staff is friendly. Today Doug Kriezel helped with my heating maintenance. 5 star service!! On time, professional, knowledgeable. I would definitely recommend him.
The technician, Douglas, called to advise he was 15 minutes away. I appreciated that. He arrived clean and he professionally did the service. Excellent service.
Steve’s is always 5 star service. Douglas came out and performed routine maintenance on my heater and AC system. He was polite and professional.
I called them for service on A/C & Heater, check on zone damper make sure it was operating properly, had concerns about air purifier, plus had them install UV light. The technician Doug, very knowledgeable, they sent him out within 3 days, and finished up with new parts the next day. Steve's originally installed my system in 2014.
Anthony with Steve’s Air was professional and went out of his way to really make sure everything was taken care of. I heater is ready for winter. Thank you.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |
