How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for heating system repair
Clear ✕All 30 Google reviews tagged “Heating system repair” · showing 20
Franko was here fast and he was very polite and efficient and very knowledgeable
Steve~Your company installed our FAU/CAC new & we have referred several of our neighbors to you. Most recently, you had your worker install a Capacitor for us in over 100+ degree heat & he even installed 2 filter vents for us an no charge. Your guys are the best. Thank you, Tim
Steven Wood was very knowledgeable, patient, and informative. He is highly professional and clearly knows what he’s talking about. I signed up for the membership and the service was free. Montclair 91762
Contacted Steve’s five star service due to my heater stopped working and after having multiple techs come out from a different company , Steve’s sent out Christian Flores , he was able to figure out the problem right away Provided such a detailed diagnosis and was very understanding with my frustration My heat is…
Excellent service! Christian Flores is very honest and professional. He fixed the issues on my Carrier furnace. He was very thorough, even went back to get an other matching part to ensure everything worked perfectly, not left for another day. Now our heat is back and the house is warm. Highly recommend!
Mario and Andy were clean and they installed a new furnace for me.
Mario & Jose did excellent work and are Superb reps of your co.
Our call for service was executed same day for the free estimate. Our service tech. Johnathan Bruce... Very efficient, knowledgeable, did the job with ease excellent service 110% overall rating. A million thanks to Steve's five-star service as well as our technician. Jonathan Bruce
Fantastic business. They were able to come out the same day I called. Chris, the technician, was very professional and knowledgeable and was able to repair our heater. I would use their service again.
Steven was great and would highly recommend him. But it took him 5 minutes to diagnose the problem and 5 minutes to put the part in. I was quoted $89.00 service call which would be applied to my charges. My quote for charges was $350.00 which is what I had to pay. I thought that was very unfair for 10 minutes of work.
Kevin, Kaleb, and Will worked their tails off today!! And on Will’s birthday!! They did a great job digging in the heat, sawing roots, fixing the sewer issue, putting everything back together, and cleaning up. They were all polite, professional, friendly, and communicative. Another great Steve’s team! These folks…
Given Steve's reviews, I called them out to try to get my wall furnace working again. Another contractor could not do it after trying, so I tried Steve's and his technician Chris got it running again very quickly so I finally have some heat in my house again. It was so cold in my house, right at 50F, that it was…
Great technician. The heats on! Part replaced.
I have used Steve’s 5 Star service for years and depend on them to keep my AC & Heater functioning properly with their service contract. Field Service Tech Chris U. is awesome and I always request him for my service calls and any repairs. This winter’s service revealed a malfunctioning thermostat and an heat…
I had a fantastic experience with our HVAC technician, Chris. He took the time to diagnose the problem with our heater, completed a thorough tune-up, and made sure to explain everything clearly with photos to help me better understand what was going on with our system. What really stood out was how he went above and…
Matt was awesome. He was on time and very informative. He gave me cost-effective options and he took his time explaining where we were with my service. Very nice Guythat knows his stuff. I would love to have him be my technician if I ever need anything in the future. He represents Steve’s Five Star very well and I…
Great service! Fast friendly and professional!
Recommended highly. Very efficient service and time response. Technicians are extremely polite and helpful. Have been very satisfied with Steve’s Five Star Service Inc. for several service calls over the years.
Great customer service
I'm very impressed with the service I received. Christian let me know when he was on the way, was on time and did a thorough diagnosis of my heater. He showed me pictures of the issues and went out of his way to pick up the part and came back to install it the same day so I wouldn't be without heat. I will…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |
