How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for install AC
Clear ✕All 71 Google reviews tagged “Install AC” · showing 40
Jon, Andy and Jose were great to work with. The installation experience was great. Andy and Jose explained everything in detail and answered all our questions. They both took the time to explain all the functions on the new system.
Well, that was easy! The team of Four arrived early in the morning and were done by mid afternoon. Andy, Jose Jesse and Jon we’re all very friendly and very respectful of our home Today we got a new AC unit in Upland!
Needed to replace my HVAC system and ducts. Wisely looked around and received three quotes. I'm generally willing to pay more to get a quality product that I can depend on - especially one that will last decades. My experience working with Steve's was everything I needed it to be. They were real and genuine.…
Everyone was friendly and very responsive to my questions. They were also conscientious and took pride in their work. I appreciate that.
First of all, I would give Steve’s “6” stars if I could. A big shout out to Angel, Andy and Chris for making my new Carrier HVAC system purchase and installation process the best I’ve ever experienced! It was truly outstanding from start to finish. I can’t say enough about them. Angel was so amazing with all of…
replaced my 22 year old heating and air conditioning. they did a very good job laying down carpet and cloths down and being respectful too of personal space and my home. bthey cleaned up well to. have a brief tutorial on who the system works. Steven, Jose, Jon and Jessie took good care of us. we are pleased. we…
Love love love them! We’d gotten good quotes from other people that were putting getting a new unit at $20k, but Steve’s 5 star came in and explained those units were too big for the house and would end up costing us more to run the air despite them being so energy efficient. They right sized our air conditioner and…
Steve's 5 star service did a great job installing a mini split in my Upland home office with the amazing team of gentleman Jose, Jon, Jessie, Brad, Angel, Steven, and Chris! Thank you so much for a wonderful experience!
Kevin, Andy, and Jessie all provided excellent information about the system and the overall installation process. All work was done with professionalism and care that was shown not only in the outcome, but also in the follow-ups. Excellent work and great experience.
I am very happy with the services provided by Steve’s 5 Star Service. Thank you Andy and Jesse for the exceptional job. They were punctual, professional, knowledgeable, they answered all of my questions. Very attentive to detail, very clean. I would definitely recommend.
What an awesome team from sales to installation. Thank you guys!
We called this company to give us a quote coz the AC at my house in Rialto just stopped working for days during this hot summer. We found out that the AC was maybe over 20+ years from the original owners. Supervisor Angel waited patiently and gave us a good quote and matched up the other company’s warranty. The…
Top notch service from Steve's AC. From initial visit to discussing options to day of install, it isn't hard to tell this team lives by the business name. First visit from Christian Flores was thorough. Many of our questions were discussed and answered. The day of install came and Andy, Javi, and Jesse all on-site…
I had a great experience with this HVAC company and highly recommend them. The technician Chris Urzua was professional, knowledgeable, courteous, and took the time to explain everything clearly. Plus, he arrived on time! I really appreciated his honesty, attention to detail, and excellent customer service. It’s not…
The highest praise for Steve’s 5 Star Service! I’m absolutely astonished with their service and so happy I chose this company to handle my HVAC replacement. They provided white glove service from quotation all the way through installation. I was simple to book a same day inspection and quote request for a new HVAC…
Steve's saved my elderly parents from this heat wave! Their AC unit was very old and not working properly. Angel arrived and showed me the video of the unit and explained the benefits and choices for a new unit. They were able to install the same day. Thank you so much! I look forward to using Steve's for any HVAC repair in the future.
Jose, Jon, Jessie, Brad, Steven and Alfredo were here today. They installed my new heater/ac and ducts. What a pleasure to work with all of them! They did a fantastic job and paid close attention to my wallpaper too. Definitely a five star service!
Jose Jon Jessie Brad and Steven oh and can’t forget Alfredo were incredible!! Incredibly professional and did everything we asked. We live in Phelan Ca they traveled all the way from Upland and were still in great spirits! I highly recommend this company!
A big shout out to the Team at Steve's 5 Star Service. Starting with Steven who diagnosed the options as a seasoned pro to Jon and Jose the two techs who installed the new AC and components. This was to replace a 2001 Bryant which had reached its end. The pics show the new AC Pro 3 Ton and related components…
Showed up on time, knowledgeable laid down mats to keep the area clean.answered all my questions, professional in every aspect of the word.I would definitely recommend Steve's plumbing,heating and air conditioning to friends and family.
I had a complete replacement of my HVac. Jose and the crew were great. Walked me through the job and made sure I was satisfied with the new system and how things worked. They were friendly and cleaned up before they left.
I would like to take a moment to say Thank you. From Angel the service technician to Jose, Jessie, Alex and Jon who installed the unit. I would like to thank each one of you for the excellent work installing our AC unit. Your punctuality and professionalism were truly appreciated. You arrived on time, worked…
My HVAC went out over the weekend and I called Monday morning. Since I am a senior in Upland California, they brought out a portable AC unit and put me on a priority list. Technicians JON and Jose came out a day and a half later and replaced my HVAC today Thursday. I also want to acknowledge Angel as I had him come…
Jose, Jessie, Jon and Steven all performed excellent A/C sales and installation jobs
I’m extremely happy that I chose Steve’s Five Star Service. When our AC went out on a Thursday during the summer heat in Fontana, I started looking for a company with a strong reputation and consistently good reviews. Steve’s Five Star Service kept appearing on my list, and after my experience with them, I…
We recently had our entire AC and furnace system replaced, and Jon and Jose who completed the installation were outstanding. They were professional, knowledgeable, and took time to answer all our questions thoroughly and explain everything clearly throughout the process. Their workmanship was excellent, and it was…
We had a new AC unit installed today in our two-story townhome, and I cannot say enough great things about John, Jose, and Franko. On an incredibly hot day, they worked efficiently and maintained a positive, professional attitude from start to finish. They were knowledgeable, helpful, and took the time to answer…
From the original visit to the install completion the company showed impeccable communication. Communication about the project was excellent. Special attention to Andy and Jesse, the installers, who did a wonderful job and also spent time showing me the correct way to install the filters. Also thanks to the office…
Excellent experience with the Steve's plumbers Kevin and Will to jet our outdoor drains. They were professional and got the job done quickly, yet took the time to explain the process. Thank You Kevin and Will !! UPDATE 5/27/26 Installed 2 new A/C units. Could not be happier! Steve's employees have the highest level…
Andy, Mario, Jon and Jose did an amazing job installing our new Carrier Infinity air conditioning and heater unit! They worked their butts off all day to complete the job in one day! Very caring staff that take pride in their final work product and the needs of my wife and I!! Great teamwork as well amongst all 4 of…
Also add Daniel and Christian to the plaudits.
After our first unit with Steve's, we knew would could trust them with upgrading! Our first unit lasted 25yrs and never had major issues. The install and upgrade was much needed and done very professionally. Would recommend to whoever needs a ac repairs or upgrades.
Jose and Andy were great. Very professional and knowledgeable team.They explained the process and ensured they answered all my questions or concerns about the job. A huge plus was how fast they completed the job.
Andy and Daniel did a great job installing our new Heating and Air Conditioner. Friendly and knowledgeable. Overall Stevie’s 5 star lives up to there name.
I've run a service business for nearly 20 years, and I learned a thing or two from Steve's 5 Star Service about what it means to be an A+ company. I had a 17-year old HVAC system in my house. 2 systems: one for upstairs and one for downstairs. It was time to replace, so I called several companies for quotes. Why…
From the initial visit from Kevin C. to our home in Rancho Cucamonga, CA . Kevin understood the weight of such a big investment financially replacing both units and furnaces! He was not pushy or made us feel like a customer who he needed to make another sale from. Rather he made us feel like family members. Whatever…
Tony and Jesse did excellent work, very professional.
The service I received from Steve’s 5 Star Service was excellent. My HVAC unit had served my family well for over 24 years, and I was thrilled that it never needed servicing. I wanted to add a whole-house air purifier to the existing unit, but after Angel shared some insightful pictures of the old unit and attic…
Updated Review 2026: We continue to highly recommend Steve’s Five Star Service for their exceptional work. I want to personally thank Steve and his entire staff and team for the high standard they maintain. We recently had two different technicians out, and both were top-notch: Matthew M. thoroughly checked our…
This technician is straight forward. Does not try to sell extra. Excellent worker.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |




