How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for install thermostat
Clear ✕All 37 Google reviews tagged “Install thermostat” · showing 20
First of all, I would give Steve’s “6” stars if I could. A big shout out to Angel, Andy and Chris for making my new Carrier HVAC system purchase and installation process the best I’ve ever experienced! It was truly outstanding from start to finish. I can’t say enough about them. Angel was so amazing with all of…
Steve's 5 star service did a great job installing a mini split in my Upland home office with the amazing team of gentleman Jose, Jon, Jessie, Brad, Angel, Steven, and Chris! Thank you so much for a wonderful experience!
The technician, Frank, was professional, courteous, and efficient for this service check. He noted a component that was not measuring correctly and replaced it. We have full confidence that things will be working well.
Jose, Jon, Jessie, Brad, Steven and Alfredo were here today. They installed my new heater/ac and ducts. What a pleasure to work with all of them! They did a fantastic job and paid close attention to my wallpaper too. Definitely a five star service!
Showed up on time, knowledgeable laid down mats to keep the area clean.answered all my questions, professional in every aspect of the word.I would definitely recommend Steve's plumbing,heating and air conditioning to friends and family.
We recently had our entire AC and furnace system replaced, and Jon and Jose who completed the installation were outstanding. They were professional, knowledgeable, and took time to answer all our questions thoroughly and explain everything clearly throughout the process. Their workmanship was excellent, and it was…
Excellent experience with the Steve's plumbers Kevin and Will to jet our outdoor drains. They were professional and got the job done quickly, yet took the time to explain the process. Thank You Kevin and Will !! UPDATE 5/27/26 Installed 2 new A/C units. Could not be happier! Steve's employees have the highest level…
Jose and Andy were great. Very professional and knowledgeable team.They explained the process and ensured they answered all my questions or concerns about the job. A huge plus was how fast they completed the job.
Andy and Daniel did a great job installing our new Heating and Air Conditioner. Friendly and knowledgeable. Overall Stevie’s 5 star lives up to there name.
I've run a service business for nearly 20 years, and I learned a thing or two from Steve's 5 Star Service about what it means to be an A+ company. I had a 17-year old HVAC system in my house. 2 systems: one for upstairs and one for downstairs. It was time to replace, so I called several companies for quotes. Why…
From the initial visit from Kevin C. to our home in Rancho Cucamonga, CA . Kevin understood the weight of such a big investment financially replacing both units and furnaces! He was not pushy or made us feel like a customer who he needed to make another sale from. Rather he made us feel like family members. Whatever…
The service I received from Steve’s 5 Star Service was excellent. My HVAC unit had served my family well for over 24 years, and I was thrilled that it never needed servicing. I wanted to add a whole-house air purifier to the existing unit, but after Angel shared some insightful pictures of the old unit and attic…
Updated Review 2026: We continue to highly recommend Steve’s Five Star Service for their exceptional work. I want to personally thank Steve and his entire staff and team for the high standard they maintain. We recently had two different technicians out, and both were top-notch: Matthew M. thoroughly checked our…
This technician is straight forward. Does not try to sell extra. Excellent worker.
Our installers/work providers were Mario and Jesse. They were super polite, took good care to replace our a/c unit, do some hvac repairs and install a new thermostat. They worked hard, the system works now and they cleaned up spotlessly.
Crew were on time each day. They completed the ac/heater replacement with minimum disruption. Andy, Jose, Jon, Daniel Kept me informed of installation and deserves 5 star rating.
Mario and Andy were clean and they installed a new furnace for me.
Steve’s five star service is awesome I highly recommend this company for any air conditioner needs and Jon and Jose are the best if we can rate them 20 we would! They were very caring with my home, neat and courteous!
We had a wonderful experience with Steve’s 5 Star. Ours was an emergency situation and they came out right away set up for new heat and air the next day. We want to thank John and Jose for the wonderful job they did. I would recommend them highly.
Andy, Jose, Jon, Mario, Daniel, and Jesse with Steve’s Five Star Service did an outstanding job installing our Carrier Infinity System - they were professional, extremely careful, and demonstrated attention to detail with excellent workmanship - highly recommend this team and service!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |