How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for install thermostat
Clear ✕All 37 Google reviews tagged “Install thermostat”
First of all, I would give Steve’s “6” stars if I could. A big shout out to Angel, Andy and Chris for making my new Carrier HVAC system purchase and installation process the best I’ve ever experienced! It was truly outstanding from start to finish. I can’t say enough about them. Angel was so amazing with all of…
Steve's 5 star service did a great job installing a mini split in my Upland home office with the amazing team of gentleman Jose, Jon, Jessie, Brad, Angel, Steven, and Chris! Thank you so much for a wonderful experience!
The technician, Frank, was professional, courteous, and efficient for this service check. He noted a component that was not measuring correctly and replaced it. We have full confidence that things will be working well.
Jose, Jon, Jessie, Brad, Steven and Alfredo were here today. They installed my new heater/ac and ducts. What a pleasure to work with all of them! They did a fantastic job and paid close attention to my wallpaper too. Definitely a five star service!
Showed up on time, knowledgeable laid down mats to keep the area clean.answered all my questions, professional in every aspect of the word.I would definitely recommend Steve's plumbing,heating and air conditioning to friends and family.
We recently had our entire AC and furnace system replaced, and Jon and Jose who completed the installation were outstanding. They were professional, knowledgeable, and took time to answer all our questions thoroughly and explain everything clearly throughout the process. Their workmanship was excellent, and it was…
Excellent experience with the Steve's plumbers Kevin and Will to jet our outdoor drains. They were professional and got the job done quickly, yet took the time to explain the process. Thank You Kevin and Will !! UPDATE 5/27/26 Installed 2 new A/C units. Could not be happier! Steve's employees have the highest level…
Jose and Andy were great. Very professional and knowledgeable team.They explained the process and ensured they answered all my questions or concerns about the job. A huge plus was how fast they completed the job.
Andy and Daniel did a great job installing our new Heating and Air Conditioner. Friendly and knowledgeable. Overall Stevie’s 5 star lives up to there name.
I've run a service business for nearly 20 years, and I learned a thing or two from Steve's 5 Star Service about what it means to be an A+ company. I had a 17-year old HVAC system in my house. 2 systems: one for upstairs and one for downstairs. It was time to replace, so I called several companies for quotes. Why…
From the initial visit from Kevin C. to our home in Rancho Cucamonga, CA . Kevin understood the weight of such a big investment financially replacing both units and furnaces! He was not pushy or made us feel like a customer who he needed to make another sale from. Rather he made us feel like family members. Whatever…
The service I received from Steve’s 5 Star Service was excellent. My HVAC unit had served my family well for over 24 years, and I was thrilled that it never needed servicing. I wanted to add a whole-house air purifier to the existing unit, but after Angel shared some insightful pictures of the old unit and attic…
Updated Review 2026: We continue to highly recommend Steve’s Five Star Service for their exceptional work. I want to personally thank Steve and his entire staff and team for the high standard they maintain. We recently had two different technicians out, and both were top-notch: Matthew M. thoroughly checked our…
This technician is straight forward. Does not try to sell extra. Excellent worker.
Our installers/work providers were Mario and Jesse. They were super polite, took good care to replace our a/c unit, do some hvac repairs and install a new thermostat. They worked hard, the system works now and they cleaned up spotlessly.
Crew were on time each day. They completed the ac/heater replacement with minimum disruption. Andy, Jose, Jon, Daniel Kept me informed of installation and deserves 5 star rating.
Mario and Andy were clean and they installed a new furnace for me.
Steve’s five star service is awesome I highly recommend this company for any air conditioner needs and Jon and Jose are the best if we can rate them 20 we would! They were very caring with my home, neat and courteous!
We had a wonderful experience with Steve’s 5 Star. Ours was an emergency situation and they came out right away set up for new heat and air the next day. We want to thank John and Jose for the wonderful job they did. I would recommend them highly.
Andy, Jose, Jon, Mario, Daniel, and Jesse with Steve’s Five Star Service did an outstanding job installing our Carrier Infinity System - they were professional, extremely careful, and demonstrated attention to detail with excellent workmanship - highly recommend this team and service!!!
they all did a great job for the install. I did not have to worry about anything they did while I had leave on a family ER. my daughter said she felt they all went out of their way to make this a easy transition for the install. thank you for all your hard effort Tom And Angie
Andy, Jesse , and Daniel were superb installers for my two new furnaces, two thermostats, and two air conditioners. The guys were polite, informative, and professional. They were meticulous with their work and with the care of my home and property. I would highly recommend these three gentlemen for any HVAC installation.
I have used Steve’s 5 Star service for years and depend on them to keep my AC & Heater functioning properly with their service contract. Field Service Tech Chris U. is awesome and I always request him for my service calls and any repairs. This winter’s service revealed a malfunctioning thermostat and an heat…
Andy was very friendly efficient, neat and organized. We are very pleased with his work.
Andy, Daniel, and Jose were wonderful. Spent the ENTIRE day installing heater and air conditioner. Great work and all three men were very personable.
Andrew, Jon and Jose did wonderful job. Worked very hard , very precise at their work
Great service! Fast friendly and professional!
Five stars isn't enough for the installation team- Mario, Jesse, Daniel. They worked very well together - it's hard work and a lot of knowledge is needed for all they did. I felt so good about them and how they treated the job, each other, and me.
John Zabatta was wonderful!! Installation crew were efficient, respectful and clean!
Friendly professional service Answered all my questions
Mario, Jose, Jesse thank you for everything you guys did today for my family you guys worked quickly answered all questions that were asked you guys were very polite to my autistic son so parent who have autistic children i would recommend these 3 gentlemen for sure to do work in your home... had a whole new system…
We are very satisfied with Steve's 5 Star Service. Brian, Andy, Daniel, Horacio, and Jon did an excellent job in every aspect of the installation and even surpassed our expectations. We're happy with our new Carrier system and ready to face these and upcoming summers and winters with confidence. I highly recommend this company.
I recently had a full HVAC system installed (with ducts), and the service was outstanding from start to finish. The team of Steven, Jose, Mario, and Jon demonstrated a high level of professionalism and expertise throughout the entire process. They were punctual, respectful of my home, and worked efficiently to…
Recommended highly. Very efficient service and time response. Technicians are extremely polite and helpful. Have been very satisfied with Steve’s Five Star Service Inc. for several service calls over the years.
Had a great experience from start to finish with Steve’s. Blake took the time to answer all my questions and the installation of our new AC and Furnace system and ducting went off without a hitch. I highly recommend them!
Excellent customer service. Prompt and courteous. Douglas was awesome!
Anthony with Steve’s Air was professional and went out of his way to really make sure everything was taken care of. I heater is ready for winter. Thank you.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |