How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESteve's Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.
Steve's Plumbing Heating & Air Conditioning for installation
Clear ✕All 61 Google reviews tagged “Installation”
First of all, I would give Steve’s “6” stars if I could. A big shout out to Angel, Andy and Chris for making my new Carrier HVAC system purchase and installation process the best I’ve ever experienced! It was truly outstanding from start to finish. I can’t say enough about them. Angel was so amazing with all of…
Steve's 5 star service did a great job installing a mini split in my Upland home office with the amazing team of gentleman Jose, Jon, Jessie, Brad, Angel, Steven, and Chris! Thank you so much for a wonderful experience!
Kevin, Andy, and Jessie all provided excellent information about the system and the overall installation process. All work was done with professionalism and care that was shown not only in the outcome, but also in the follow-ups. Excellent work and great experience.
I had a great experience with this HVAC company and highly recommend them. The technician Chris Urzua was professional, knowledgeable, courteous, and took the time to explain everything clearly. Plus, he arrived on time! I really appreciated his honesty, attention to detail, and excellent customer service. It’s not…
Jon and Jose were amazing when they installed my new AC and Furnace Carrier system. They were extremely detailed, courteous and Kind with any question that needed answered. They didn't rush the process, took there time to do the Job right..Very clean and organized and handled the install very well! Thank you! They both deserve a bonus!
Steve~Your company installed our FAU/CAC new & we have referred several of our neighbors to you. Most recently, you had your worker install a Capacitor for us in over 100+ degree heat & he even installed 2 filter vents for us an no charge. Your guys are the best. Thank you, Tim
Kevin, Caleb, and Will did an excellent job of replacing our root infested drain lines underneath and in front of our house. Hard digging in cobbly soil, and provided good communication for updates and expectations.
We were really happy with the installation of our new air conditioner and heater. The crew of Andy, Ryder, Brad and Javi - were extremely cordial. Our new air conditioner is working great! We highly recommend using Steve’s Plumbing, Heating and Air Conditioning. We have been using them for over 10 years. We also…
I would like to take a moment to say Thank you. From Angel the service technician to Jose, Jessie, Alex and Jon who installed the unit. I would like to thank each one of you for the excellent work installing our AC unit. Your punctuality and professionalism were truly appreciated. You arrived on time, worked…
Andy and his team were friendly, efficient, timely and was neat. My home is over 100 years old, and I initially had concerns about replacing a unit that was installed over 30 years ago but they conquered all and I now have working air. Again thank you Andy and team you’re the best
I’m extremely happy that I chose Steve’s Five Star Service. When our AC went out on a Thursday during the summer heat in Fontana, I started looking for a company with a strong reputation and consistently good reviews. Steve’s Five Star Service kept appearing on my list, and after my experience with them, I…
We had a new AC unit installed today in our two-story townhome, and I cannot say enough great things about John, Jose, and Franko. On an incredibly hot day, they worked efficiently and maintained a positive, professional attitude from start to finish. They were knowledgeable, helpful, and took the time to answer…
Excellent experience with the Steve's plumbers Kevin and Will to jet our outdoor drains. They were professional and got the job done quickly, yet took the time to explain the process. Thank You Kevin and Will !! UPDATE 5/27/26 Installed 2 new A/C units. Could not be happier! Steve's employees have the highest level…
Andy, Mario, Jon and Jose did an amazing job installing our new Carrier Infinity air conditioning and heater unit! They worked their butts off all day to complete the job in one day! Very caring staff that take pride in their final work product and the needs of my wife and I!! Great teamwork as well amongst all 4 of…
Had our Rancho Cucamonga home serviced by Jon, Jessie and Mario. They provided amazing service. Will definitely recommend this company based on their professionalism and kindness and hard work.
After our first unit with Steve's, we knew would could trust them with upgrading! Our first unit lasted 25yrs and never had major issues. The install and upgrade was much needed and done very professionally. Would recommend to whoever needs a ac repairs or upgrades.
Jose and Jessie were the techs and were very good. They protected the areas they worked in and took care during the removal of the old air conditioning unit. They kept us informed on their progress in installing the new unit throughout the day. We live in Claremont and Steve's is local and has always done a good…
Jose and Andy were great. Very professional and knowledgeable team.They explained the process and ensured they answered all my questions or concerns about the job. A huge plus was how fast they completed the job.
I've run a service business for nearly 20 years, and I learned a thing or two from Steve's 5 Star Service about what it means to be an A+ company. I had a 17-year old HVAC system in my house. 2 systems: one for upstairs and one for downstairs. It was time to replace, so I called several companies for quotes. Why…
From the initial visit from Kevin C. to our home in Rancho Cucamonga, CA . Kevin understood the weight of such a big investment financially replacing both units and furnaces! He was not pushy or made us feel like a customer who he needed to make another sale from. Rather he made us feel like family members. Whatever…
Wonderful service. Jon and Jose did a great job.
Tony and Jesse did excellent work, very professional.
The service I received from Steve’s 5 Star Service was excellent. My HVAC unit had served my family well for over 24 years, and I was thrilled that it never needed servicing. I wanted to add a whole-house air purifier to the existing unit, but after Angel shared some insightful pictures of the old unit and attic…
We called out Steve's with an emergency leaking water heater in San Bernardino they were quick to respond and had a technician out same day. Kaleb and Will showed up with the new heater and executed the install professionally and quickly.
Great job by Jose
This technician is straight forward. Does not try to sell extra. Excellent worker.
My water heater went out, I found them through Yelp. They were able to get a representative by the name of Andy to my house for a quick free inspection. I was provided with price options and financing options. Will and Kaleb came by later on in the day to replace the system. They were professional and efficient. I highly recommend their services.
Our installers/work providers were Mario and Jesse. They were super polite, took good care to replace our a/c unit, do some hvac repairs and install a new thermostat. They worked hard, the system works now and they cleaned up spotlessly.
Mario, Jesse, and John installed new Heater and AC. All were very professional, knowledgeable, and polite. Would totally recommend Steve's. I've been using them for over 20 years!
Yesterday, February 21, 2026 mi amorcita and I were absolutely giddy with excitement anticipating the installation of our brand new Carrier "Comfort System" rooftop HVAC. Our old Carrier rooftop HVAC system was over 20+ years old and was giving us both air-conditioning and heating issues. Here in Rancho Cucamonga…
Wow ! Very professional service and always do what they say they will do. I’ve used they several times and they are my go too for all my plumbing needs. Thanks Kevin for being so professional throughout the entire process! Keep up the good work. Call them for all your plumbing needs.
Would personally like to thank Kevin Elvir, Will Eluir and Kaleb Araoz for doing a professional and clean installation on my tankless water heater. These guys are great at what they do!
We’re in the middle of two bathroom remodels at our Upland home, so the plumbing needed to be done right the first time. Steve’s Five Star Service did an excellent job from start to finish. They relocated our old 50-gallon water heater out of the garage and installed a new outdoor Noritz tankless system, which gave…
Very good experience with Jesse and Mario very good job very clean after they left and very happy with the work they did
Steve’s five star service is awesome I highly recommend this company for any air conditioner needs and Jon and Jose are the best if we can rate them 20 we would! They were very caring with my home, neat and courteous!
Kevin was outstanding. He arrived, quickly assessed my situation and gave me four options to consider. Each of which, Kevin patiently walked through and explained thoroughly. Although I could’ve just made the repair, given the age of my unit, I decided to proceed with a complete replacement. Kevin delivered a…
Today John Zabatta came for our filler change and maintenance. We like John, he is professional and thorough. He gave us great advice on keeping our home cool and made some great recommendations. Thank you John and Steve’s 5 star! We won’t use any other service.
Steve’s 5 Star Service came highly recommended by close friends, and after doing my own research and gathering multiple quotes, choosing Steve’s was the clear decision. My experience started with Brian, who provided the estimate. He was knowledgeable, thorough, and patient with all of my questions. I ultimately…
Andy, Jose, Jon, Mario, Daniel, and Jesse with Steve’s Five Star Service did an outstanding job installing our Carrier Infinity System - they were professional, extremely careful, and demonstrated attention to detail with excellent workmanship - highly recommend this team and service!!!
Andy, Jesse , and Daniel were superb installers for my two new furnaces, two thermostats, and two air conditioners. The guys were polite, informative, and professional. They were meticulous with their work and with the care of my home and property. I would highly recommend these three gentlemen for any HVAC installation.
Andy, Daniel, and Jose were wonderful. Spent the ENTIRE day installing heater and air conditioner. Great work and all three men were very personable.
Great service! Fast friendly and professional!
We just replaced our air conditioner with Steve's 5star air conditioning and plumbing.Andy fand his crew Horacio,and Daniel were courteous, efficient,knowledgeable, and professional.Jon, service manager, Jose and John were also excellent. I highly recommend them and Steve's for air conditioning. We have been…
They did a great job doing a full repair on my system. Shout out to John Z.
We had our AC unit replaced, Mario and Jesse did an amazing job. We are very satisfied with the work that was done. Highly recommend using this business!!!
Five stars isn't enough for the installation team- Mario, Jesse, Daniel. They worked very well together - it's hard work and a lot of knowledge is needed for all they did. I felt so good about them and how they treated the job, each other, and me.
John Zabatta was wonderful!! Installation crew were efficient, respectful and clean!
Mario, Jose, Jesse did a real good job today
Mario, Jose, Jesse thank you for everything you guys did today for my family you guys worked quickly answered all questions that were asked you guys were very polite to my autistic son so parent who have autistic children i would recommend these 3 gentlemen for sure to do work in your home... had a whole new system…
Fast and friendly service. So far my water still gets hot when I want it to which is what I needed.
I recently had a full HVAC system installed (with ducts), and the service was outstanding from start to finish. The team of Steven, Jose, Mario, and Jon demonstrated a high level of professionalism and expertise throughout the entire process. They were punctual, respectful of my home, and worked efficiently to…
Recommended highly. Very efficient service and time response. Technicians are extremely polite and helpful. Have been very satisfied with Steve’s Five Star Service Inc. for several service calls over the years.
Wow! We called after not being able to get our water heater lit, and their ETA was only an hour and a half same day when we called (which we thought was really good) and the repair guy showed up 20 minutes before the estimated time given! Raymond was very professional, nice and honest. Unfortunately we had to…
We had a new heating and air conditioning system installed. Richard Fernando and Noel showed up on time and ready to go. They shook hands and made eye contact and conducted themselves in a very professional manner. My wife and I feel like we made the correct choice and were very happy with our installation. The…
Installation of 3 ton Central Air. Steve's 5 Star Service did an outstanding job. The crew was professional, informative, clean, and punctual. Very satisfied with the install from start to finish. I would recommend them for all your hvac install or service.
I am 100% satisfied with the installation of a new air conditioning system. The installers were fast and efficient, clean and courteous, and I couldn't be happier. Although a new system is always going to be expensive, the price was fair. Thank you!
We replaced our entire HVAC system along with a tankless water heater on May 16th & 17th, 2022. We installed Carriers HVAC system with Noritz water heater system and we are beyond happy with everything. For the HVAC we had Rich and George install our system and they were both amazing. They redid our platform…
Excellent customer service. Prompt and courteous. Douglas was awesome!
I needed help hooking up my new smart thermostat, Doug responded quickly, was very patient and professional and thorough explaining the new thermostat, from install to operation. I will definitely use and recommend Steve’s Five Star Service for my future needs because of Doug going above and beyond for my family and I. Thank you again!
We have been using Steve’s for over 10 years, for everything from clogged drains to a complete re-plumb of our home. We are very highly satisfied.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 159 | $83–$1.2k |
| A/C system maintenance | 100 | $27–$529 |
| HVAC system maintenance | 83 | $19–$176 |
| Install AC | 71 | $1.4k–$2.8k |
| A/C system repair | 68 | $202–$998 |
| Heating system installation | 66 | $1.2k–$2.4k |
| Installation | 61 | $680–$1.6k |
| Install thermostat | 37 | — |