Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Steve's Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Steve's Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steve's Plumbing Heating & Air Conditioning is better than 99% of water softener repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steve's Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 71% of water softener repair.B
71

Reviews for your job

Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.

Steve's Plumbing Heating & Air Conditioning for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$317–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Plumbing pipe repair”

John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Andrew did a great job installing a Morn leak detector and a shutoff valve at our house. This is the third time we used Steve’s Plumbing and Andrew and we’ve very happy.

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Outstanding customer service and outstanding work done to install Complete A/C heating system in my home. 29 years ago Steve’s 5 Star Service installed my old one with the same care and honesty. . I can’t say enough for all the employees who came to my home, including Angel, Jose, Jon and Jessie. I would definitely…

Paid $2,000+Reasonable priceWater heater installationPlumbing pipe repair
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Anthony was informative, patient and efficient in resolving my A/C unit. He worked late into the evening to resolve the problem.

Paid $1,000+Not sureHVAC system repairPlumbing pipe repair
Donnell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pleasant Experience

Paid $800–1,000Reasonable pricePlumbing pipe repair
Brett5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kevin, Caleb, and Will did an excellent job of replacing our root infested drain lines underneath and in front of our house. Hard digging in cobbly soil, and provided good communication for updates and expectations.

Plumbing leak detectionInstallationPlumbing pipe repair
Joanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Matthew was great!!! (Well ask for him again.) He’s professional, helpful, kind, on time, efficient, reliable, and got the job done quickly. We’ve used Steve’s for many years for our plumbing, heating and a/c needs and always go back to them!

Plumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been doing business with STEVE’S for more than 20 years. Referred their services to my friends and they all gave him 2 👍. Thanks to Jose for doing the extra work replacing my air condition filters.

A/C system maintenancePlumbing leak detectionToilet installation+ Responsiveness+ Punctuality+ Quality
Evelyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you to Steve’s 5 Star Service, for its quick response to our plumbing emergency. Lead plumber, Martin was excellent in terms of his professionalism, expertise, and patience in explaining what the problem was and the options for addressing it. We highly recommend this business to others if you are in need of their services.

Garbage disposal installationPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
TERESA9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. The tech Jason was polite. Explained everything and answered all my questions. I give him a 5 star rating. Great service.

Plumbing leak repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Professionalism
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ray was very curious and informative

Plumbing pipe repair+ Professionalism
noe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good job Very professional

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Nellie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys alll seem to know exactly what to do. Very efficient.

Plumbing leak repairPlumbing pipe repairDrain cleaning+ Professionalism
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose did a great job locating our broken pipe slab leak & rerouting a new hot water line. Highly recommend Steve’s plumbing for value & workmanship.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
KaterinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used Steve’s to fix my main sewer line. They were professional and reasonably priced. Martin did a great job. I highly recommend this company.

Plumbing pipe repair+ Professionalism
Jaime2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Martin answered all of my questions prior to starting the work. The crew did an amazing job changing out the pipe to the main line. After excavation, the front yard was put back together the way they found it. We have already referred our neighbor!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Slp3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system maintenancePlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
AnnetteLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Punctuality+ Quality+ Professionalism
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

InstallationOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
RonLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality

Price

$880+100% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 66%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair159$83–$1.2k
A/C system maintenance100$27–$529
HVAC system maintenance83$19–$176
Install AC71$1.4k–$2.8k
A/C system repair68$202–$998
Heating system installation66$1.2k–$2.4k
Installation61$680–$1.6k
Install thermostat37—

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