Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Steve's Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Steve's Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steve's Plumbing Heating & Air Conditioning is better than 99% of water softener repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steve's Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 71% of water softener repair.B
71

Reviews for your job

Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.

Steve's Plumbing Heating & Air Conditioning for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–1,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Repair HVAC”

Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Frank was awesome! He answered all my questions and performed excellent service on both our inside and outside units.

Paid $800–1,000Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
RamonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Christian was wonderful! He explained what was going on with our unit and made recommendations to help us get it fixed. Had everything done in about an hour. Decided to do an annual contract with them for maintenance. I definitely recommend you keep up with maintaining your unit or you’ll be caught up with blindsided issues like we were!

Not sureHVAC system repairHVAC system maintenanceA/C system maintenance
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience the Technician was professional He diagnosed with he problem and made a he repair very happy with overall experience.

Paid $200–400Great priceHVAC system repairRepair HVAC
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

In a few words, timely, polite, patient, respectful. professional, personable, and great teamwork from everyone from start to finish. Did the work in good time even though there were unforeseen complications in installation. Angel came promptly and spent a great deal of time explaining the problems of our HVAC and…

Reasonable priceHVAC system repairCleaningA/C system repair
deltonya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Contacted Steve’s five star service due to my heater stopped working and after having multiple techs come out from a different company , Steve’s sent out Christian Flores , he was able to figure out the problem right away Provided such a detailed diagnosis and was very understanding with my frustration My heat is…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Vicki15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Recommended highly. Very efficient service and time response. Technicians are extremely polite and helpful. Have been very satisfied with Steve’s Five Star Service Inc. for several service calls over the years.

HVAC system repairHVAC system maintenanceA/C system maintenance
judi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Prompt, efficient diagnosis and repair of heating system.

HVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

we have AC heater issue, find from manufacturer web site, and call for service, get the same day appointment, very knowledgeable technician come, quickly figure out the problem and correct it, very reasonable price for this service. High recommend.

Repair HVAC+ Punctuality+ Quality+ Professionalism
Garcia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thought I might have a natural gas leak in my HVAC system. They came out same day to diagnose my issue. Friendly and professional. Would definitely use them again.

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Zach4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They replaced a rooftop A/C and furnace combo that went out. Fernando and Christian were friendly and professional and even inspected the roof and took pictures and were willing to share the pictures with me so I could see the status of the area. I really appreciate those guys and their hard work!

Repair HVAC+ Responsiveness+ Quality+ Professionalism
Diesel13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Technician Brandon showed up on time and did a great job by taking his time to resolve the problem and I am very satisfied with the work that was done. Thank you again and yes I do recommend Steve’s Five star service very great service.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Fred8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called them for service on A/C & Heater, check on zone damper make sure it was operating properly, had concerns about air purifier, plus had them install UV light. The technician Doug, very knowledgeable, they sent him out within 3 days, and finished up with new parts the next day. Steve's originally installed my system in 2014.

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
andyEdited 3 years ago★★★★★

Rating only, no written review.

Install ACRepair HVAC+ Responsiveness+ Value

Price

$880+100% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 66%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair159$83–$1.2k
A/C system maintenance100$27–$529
HVAC system maintenance83$19–$176
Install AC71$1.4k–$2.8k
A/C system repair68$202–$998
Heating system installation66$1.2k–$2.4k
Installation61$680–$1.6k
Install thermostat37—

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