Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Steve's Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%71+5Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Steve's Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 1,720 Google reviews

📞 Call (909) 985-5254Request a call backWebsite ↗

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steve's Plumbing Heating & Air Conditioning is better than 99% of water softener repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 92% of water softener repair.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steve's Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steve's Plumbing Heating & Air Conditioning is better than 71% of water softener repair.B
71

Reviews for your job

Customers hired Steve's Plumbing Heating & Air Conditioning for 8 kinds of job.

Steve's Plumbing Heating & Air Conditioning for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$786
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 16 Google reviews tagged “Toilet repair”

rey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Will and his helper were efficient respectful and straight to business. Highly recommend

Paid $400–600Reasonable priceToilet repair
Rhonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Same day service and reasonably priced. Andrew was courteous, did the repairs quickly and was very communicative.,

Paid $200–400Reasonable priceToilet repair
Chalee13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The service was great. This is the 2nd time I've used them and they have always been very professional, friendly, and quick. I really like the technicians that are sent out. Today I had Sean and he was awesome! I do think the price was a little more than it should have been, but what do I know, I'm not in the…

Paid $200–300OverpricedToilet repair
Cindy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Men were knowledgeable and fixed the problem with shower quickly

Reasonable priceToilet repairShower repair
MicheleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time we have had repairs done by Andrew. He is very nice and very patient with my parents. This time was a new toilet and water heater. He left the room laced cleaner than he found it. Will definitely request Andrew for the next round of repairs.

Reasonable priceToilet repairWater heater installation
Joanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Matthew was great!!! (Well ask for him again.) He’s professional, helpful, kind, on time, efficient, reliable, and got the job done quickly. We’ve used Steve’s for many years for our plumbing, heating and a/c needs and always go back to them!

Plumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been doing business with STEVE’S for more than 20 years. Referred their services to my friends and they all gave him 2 👍. Thanks to Jose for doing the extra work replacing my air condition filters.

A/C system maintenancePlumbing leak detectionToilet installation+ Responsiveness+ Punctuality+ Quality
ChristinaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

5 Stars Isn't Enough--Seriously... Jason and Raymond were so respectful, on time, on budget, walked me through various options with no attitude (as I'm not a plumber!), and fixed my situation before a major party I was having and saved the day. I should also note this is the 3rd time I've used this service and won't be the last. Thankful as ever.

Plumbing leak detectionToilet repair+ Responsiveness+ Punctuality+ Quality
Stephani12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was pleasant and honest. I was shown the issues and had the option to have them repaired or wait. All repairs were done and the price was fair

Toilet repair+ Responsiveness+ Punctuality+ Quality
Gerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose was sent out as I requested, and he performed over and above service. Thank you, Jose!

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thomas came out to help repair a toilet and tighten a kitchen faucet. He was very professional, respectful and helpful. The toilet was an extremely minor fix and he was honest about it. The service call was about $125 he was here for about 40min.

Toilet repair
Peggy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $400–600Not sureToilet repair
Kaoru3 months ago★★★★★

Rating only, no written review.

Paid $2,000+Not sureToilet repair
SMV3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C system repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
joannaluna775 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationGarbage disposal installationToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$880+100% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 66%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair159$83–$1.2k
A/C system maintenance100$27–$529
HVAC system maintenance83$19–$176
Install AC71$1.4k–$2.8k
A/C system repair68$202–$998
Heating system installation66$1.2k–$2.4k
Installation61$680–$1.6k
Install thermostat37—

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