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Stewart's Power Equipment

Lawn mower store · Melrose, MA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%61+17.2Replies to reviews 8%24+2Experts Score= 62Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 29 lawn mower repair servicesPosition by Experts Score among all companies we track in this category. · better than 21%
4.6 ★★★★★ 187 Google reviews · 24 photos
84%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review

Stewart's Power Equipment at a glance

Google reviewers rate Stewart's Power Equipment 4.6 out of 5 based on 187 reviews. Customers frequently praise the staff for their product knowledge, friendly demeanor, and ability to locate specific parts for older equipment. However, lower-rated reviews highlight issues with communication during repairs, pricing discrepancies, and limited online product information, while the owner has responded to only three percent of the total reviews.

  • Google rating: 4.6 out of 5 from 187 reviews (84% five-star).
  • Reviews on this page: 187 Google reviews (126 with written comments, 6 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Lawn Mower Repair Service serving Melrose, Massachusetts.

Data from Google, last updated October 28, 2026.

Score profile vs other lawn mower repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction67Reliability61Craft & service–Value–Momentum100Replies to reviews24Satisfaction: 67 (median 75)Reliability: 61 (median 73)Momentum: 100 (median 100)Replies to reviews: 24 (median 49)
Stewart's Power EquipmentLawn Mower Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stewart's Power Equipment: 67/100 on this factor. Category median: 75.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stewart's Power Equipment: 61/100 on this factor. Category median: 73.B
61
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stewart's Power Equipment: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stewart's Power Equipment: 24/100 on this factor. Category median: 49.D
24

Bar = this company · dark tick = category median.

Star ratings

187 Google reviews we collected

  • 5 stars15884%
  • 4 stars137%
  • 3 stars21%
  • 2 stars42%
  • 1 star105%

Praise vs complaints

Phrases our text analysis found in 126 written reviews

  • Praise10493%
  • Complaints87%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4843%
  • Quality & results1513%
  • Price & value1413%
  • Speed & response1110%
  • Would recommend1110%
  • Honesty & trust76%
  • Communication65%

What customers talk about

We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…om Ken and Matt and they are awesome folks great work with and wicked knowledgeable of all the stuff they carry in the shop…”
  • “…tihl battery Lawn mower) from Ken and Matt and they are awesome folks great work with and wicked knowledgeable of all the stuff they carry in the shop…”
  • “While they are a drive from where I live, their service department makes it worth it.”
    “Online there is little to no information about the products they carry or pricing.”
  • “Found a part for a 22 year old Snowblower quickly along with having it in stock.”
  • “I highly recommend asking for george as he has always been helpful, knowledgeable and goes above and beyond to help me out.”
  • “Stewarts has always been reliable for my company since i've started going there.”
    “Lied and told me it usually takes 4 hours to check a battery alone and I should be happy I got a deal.”
  • “I purchased a STIHL chainsaw and hedge trimmer from them, they walked me through each products features and how to properly care for them.”

People customers mention

  • Ken 3 reviews
  • Depot 3 reviews
  • Stewarts 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

TonyLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Bought my snow blower and Lawn Mower(Arien and my Stihl battery Lawn mower) from Ken and Matt and they are awesome folks great work with and wicked knowledgeable of all the stuff they carry in the shop

Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Stewart’s is great! Customer service could not be better. Found a part for a 22 year old Snowblower quickly along with having it in stock.

Max3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

All around great experience at Stewart’s. Kindly greeted upon arrival to their beautiful facility. Don helped us out with all the paperwork and install on our vehicle with a smile. Couldn’t recommend a better dealer. Will be bringing our business back to Stewart’s in the future.

David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lots of good equipment and choices. People n employees were nice. Even enjoy some munchkin little donuts 🍩. Real please with service and experience. Dave 🌲

Customer photo from David's review
TY-SEAN14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome set of guys! Extremely knowledgeable about each product and piece of equipment that they carry. I purchased a STIHL chainsaw and hedge trimmer from them, they walked me through each products features and how to properly care for them. They even put gas and bar oil in them for me. The customer service doesn’t…

Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stewarts has always been reliable for my company since i've started going there. I highly recommend asking for george as he has always been helpful, knowledgeable and goes above and beyond to help me out.

Photos

Customer reviews

4.6 ★★★★★ 187 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tony Thai (T2)Local Guide · 64 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bought my snow blower and Lawn Mower(Arien and my Stihl battery Lawn mower) from Ken and Matt and they are awesome folks great work with and wicked knowledgeable of all the stuff they carry in the shop

Tom Geary2 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stewart’s is great! Customer service could not be better. Found a part for a 22 year old Snowblower quickly along with having it in stock.

Max MacDonald3 reviewsTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All around great experience at Stewart’s. Kindly greeted upon arrival to their beautiful facility. Don helped us out with all the paperwork and install on our vehicle with a smile. Couldn’t recommend a better dealer. Will be bringing our business back to Stewart’s in the future.

David Cranmer7 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lots of good equipment and choices. People n employees were nice. Even enjoy some munchkin little donuts 🍩. Real please with service and experience. Dave 🌲

TY-SEAN LLC14 reviewsTotal number of Google reviews TY-SEAN has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome set of guys! Extremely knowledgeable about each product and piece of equipment that they carry. I purchased a STIHL chainsaw and hedge trimmer from them, they walked me through each products features and how to properly care for them. They even put gas and bar oil in them for me. The customer service doesn’t stop there, you can ring these guys up, and if they’re not assisting another customer they’ll be more than happy to help you out. Not like Home Depot or Lowe’s, you can really tell that they want you to know about your equipment, how to care for it, and, get whatever project you’ve got going on done properly and safely.

Tp37Local Guide · 581 reviewsTotal number of Google reviews Tp37 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent staff quality parts in stock

Jack Fuller1 reviewTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stewarts has always been reliable for my company since i've started going there. I highly recommend asking for george as he has always been helpful, knowledgeable and goes above and beyond to help me out.

Alex MotaLocal Guide · 300 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great selection and great customer service

June Levasseur5 reviewsTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was having a problem with a piece of lawn equipment not working properly so I went to Stewart’s for help. The customer service at Stewart’s is way above fantastic in my book. Bill went above and beyond to assist me with my problem, I can’t thank him enough, I so appreciate all he did for me. Stewarts is the best!

Jordan JacobsLocal Guide · 156 reviewsTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been a customer for decades, they know what they are doing. Needed a part for a snow blower, fortunately they had it and I was in out quickly.

Stewart's Power Equipment on Google Maps →

Business details