Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers consistently praise the installation team for punctuality, professionalism, and efficient handling of complex window setups, including remote control configurations. Recurring themes highlight helpful in-home design consultations and the use of samples to guide product selection. However, lower-rated reviews indicate significant dissatisfaction with post-installation customer support, specifically citing slow communication, delayed parts delivery, and difficulty obtaining itemized invoices or preliminary estimates.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
534 Google reviews we collected
Phrases our text analysis found in 485 written reviews
How often each topic comes up in the written reviews
We read 485 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both the salesperson, Ian, and the installer Isidro, were amazingly helpful and friendly.”
“Both Maria and Isidro were super responsive throughout the entire process, which made everything easy and stress-free.”
“Not cheap and not quick, but the quality speaks for itself.”
“I had a wonderful experience with Stoneside from start to finish!”
“However, customer support has been horrible!”
“Everyone was so pleasant, helpful and I highly recommend them.”
“Installers get 5 stars!”
“Very professional, efficient, and did a great job of explaining how the remote and app worked.”
“Stoneside stands out as a privately held company with domestic manufacturing, competitive pricing, quality products, and truly exceptional customer service.”
“Their shade might be a bit pricey, but their CS goes a long way.”
“His attention to detail, professionalism, and genuine care made such a difference and completely turned our experience around.”
praise complaint · found by our text analysis, Google review wording unchanged.
Isidro helped setup custom rollup/rolldown blinds for our office. He was on time, efficient, and extremely friendly! Would absolutely recommend.
Both the salesperson, Ian, and the installer Isidro, were amazingly helpful and friendly. I am very satisfied with my room darkening blinds. I will have more of them installed in the near future.
Heather, Dustin, and Isidro were a wonderful team from design, scheduling to implementation. Friendly too! Our windows were tricky and challenging to access but they made it happen. Highly recommend.
I had a wonderful experience with Stoneside from start to finish! Maria, our designer, was fantastic. She gave me the freedom to choose the designs I loved while offering thoughtful input that helped me feel confident in every decision. Isidro handled the installation and was very professional and friendly. He…
Loved that Heather came to my home and assisted in the decision making process with design, styles and fabric selections. I also added remote control which is a godsend for my large living room window. Justin measured and installed two blinds and demonstrated how to use the remote/charge it. Everyone was so pleasant, helpful and I highly recommend them.
The designer understood my vision. The installation was great and when the installer saw a defect in one of the blinds he made sure a new one was ordered and reinstalled within a short amount of time. My overall experience with the company was exceptional
4.9 ★★★★★ 534 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Isidro helped setup custom rollup/rolldown blinds for our office. He was on time, efficient, and extremely friendly! Would absolutely recommend.
Isidro was awesome
Both the salesperson, Ian, and the installer Isidro, were amazingly helpful and friendly. I am very satisfied with my room darkening blinds. I will have more of them installed in the near future.
Heather, Dustin, and Isidro were a wonderful team from design, scheduling to implementation. Friendly too! Our windows were tricky and challenging to access but they made it happen. Highly recommend.
I had a wonderful experience with Stoneside from start to finish! Maria, our designer, was fantastic. She gave me the freedom to choose the designs I loved while offering thoughtful input that helped me feel confident in every decision. Isidro handled the installation and was very professional and friendly. He installed the blinds beautifully, and the finished result looks amazing. Both Maria and Isidro were super responsive throughout the entire process, which made everything easy and stress-free. I will definitely be recommending Stoneside to friends and family.
Loved that Heather came to my home and assisted in the decision making process with design, styles and fabric selections. I also added remote control which is a godsend for my large living room window. Justin measured and installed two blinds and demonstrated how to use the remote/charge it. Everyone was so pleasant, helpful and I highly recommend them.
The designer understood my vision. The installation was great and when the installer saw a defect in one of the blinds he made sure a new one was ordered and reinstalled within a short amount of time. My overall experience with the company was exceptional
How wonderful to have perfect blinds designed by Maria and installed by Isidro. The professionalism, competence, artistic talent is of the highest quality. All their ideas and attention to details were welcome. They are prompt and tidy also. I have completed living spaces thanks to the team at Stoneside Blinds and Shades Seattle.
Isidro was great! Fixed our blind quickly and was very friendly!
Isidro and Heather did a great job! It does seem as though with the top down cellulars, it should have been pointed out that there are visible strings when you go from the top down. It's also interesting to see how different colors look. You can't really tell exactly what you're getting until they're up...Ed
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
