Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Strickland Brothers 10 Minute Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%92+13Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Strickland Brothers 10 Minute Oil Change

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 657 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Strickland Brothers 10 Minute Oil Change is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change is better than 83% of oil change services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Strickland Brothers 10 Minute Oil Change is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change is better than 92% of oil change services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Strickland Brothers 10 Minute Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Strickland Brothers 10 Minute Oil Change for 6 kinds of job.

Strickland Brothers 10 Minute Oil Change for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “Air & cabin filter replacement” · showing 20

PatriciaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I always receive excellent service at Strickland Brothers!

Air & cabin filter replacementOil change
Cornell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Perfect

Air & cabin filter replacementOil change
FranklinLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The staff is always wonderful

Air & cabin filter replacementOil change
nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great guys take care of the car and no extra hassle

Great priceAir & cabin filter replacementOil change
Daryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent customer service knowledge of the oil change and was very knowledgeable. About different types of oil for your vehicle.

Reasonable priceAir & cabin filter replacementOil change
bethany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Antoyn and his crew are always the best! Starting with him greeting us with cold waters while we wait to pulling out with a smile! He walks me through the options kindly and professionally and then go the extra mile to help an old lady reset my mileage etc all with a genuine smile and enthusiasm for his job!!

Air & cabin filter replacementOil change
AnthonyLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matthew and Anthyun did a great job of kindly suggesting other needed services without being pushy. They also found additional discounts. I will return.

Reasonable priceAir & cabin filter replacementOil change
KristaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I cannot say enough good things about the quality of service at the Westport Road store. I have never felt more important or received such quality of service at any chain establishment. Far from rushing through the job, Anthwyn (I apologize for spelling) took care to make sure it was done right. As long as I live…

Reasonable priceAir & cabin filter replacementOil change
Tressia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Employees were very kind, informative and not pressuring.

Reasonable priceAir & cabin filter replacementOil changeService not listed
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional and very respectful workers at the Westport location. Definitely will return for my next service.

Reasonable priceAir & cabin filter replacementOil change
Albert9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I went to the store on Westport rd. at lunch! Guys were very professional & took great care of me. Even provided me with water while I waited. All in all I think I was there 12 mins. Max.

Great priceAir & cabin filter replacementOil change
KimLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and helpful service people. Knowledgeable and responsive.

Reasonable priceAir & cabin filter replacementOil change
Imjzdoinme4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very informative and friendly young man. Unfortunately I don’t remember his name, but my service was performed at the Westport Rd. Location. I’ll be returning.

Reasonable priceAir & cabin filter replacementOil change
ChristianLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The best service and great place for big trucks.

Customer photo from Christian's review
Great priceAir & cabin filter replacementOil change
Olivia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Carter was very kind, professional and helpful. This was my first oil change at Strickland Brothers and I will be going back to them from now on

Great priceAir & cabin filter replacementOil change
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Recommended by my grandson and the service was exceptional. Carter is extremely knowledgeable and made sure I understood everything.

Reasonable priceAir & cabin filter replacement
Rewind8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I’ve been coming here for oil changes and the service is always great. The staff is very nice, helpful, and respectful. They explain everything clearly and never rush you. I definitely recommend them.

Reasonable priceAir & cabin filter replacementOil change
LarryLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Best experience ever getting an oil change. These guys are great to deal with. Totally honest, thuro and tell everything you need to know. Checked tire pressure, and have a sticker that tells you your next oil change like dealers do, and a paper receipt if you want. Will totally be back again. Please give them a…

Great priceAir & cabin filter replacement
JasonLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fast friendly service. Carter provided great information and completed the oil change in under 20 minutes!

Air & cabin filter replacementOil change
LoriLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely the best service I have ever had quick and knowledgeable overall experience 10 out of 10

Reasonable priceAir & cabin filter replacementOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 67%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change310—
Air & cabin filter replacement59—
Tires12—
Auto engine diagnostic4—
Body & Trim3—
Electrical3—

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