Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Strickland Brothers 10 Minute Oil Change 4.9 out of 5 based on 657 reviews, with the owner responding to 80 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and quick, noting that the service is efficient and reasonably priced. However, a recurring criticism in lower-rated reviews involves technicians failing to perform advertised checks like tire pressure or fluids, or providing inaccurate information about completed services.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
657 Google reviews we collected
Phrases our text analysis found in 540 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 540 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very nice and I will definitely go back there.”
“The person I called beforehand to make sure my filter was in stock was also extremely rude and dismissive.”
“SB are always quick and efficient and get the job done!”
“Then put two gaskets on my oil filter car leaked oil slowly for a week so I took it to Valvoline to get it fixed”
“I always receive excellent service at Strickland Brothers!”
“I went to get an oil change on 02/17/25 and the service was terrible.”
“I would recommend them for anyone needing an oil change.”
“I used a 50% off coupon that I received in the mail making it very reasonably priced.”
“Way too pricey”
“He went out of his way to explain things, what he was doing provided the absolute best service and ensured we were taken care of and back on the road.”
“…o the extra mile to help an old lady reset my mileage etc all with a genuine smile and enthusiasm for his job!…”
“Quoting one price and then adding unexpected charges afterward feels misleading and dishonest.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Strickland Brothers 10 Minute Oil Change for 6 kinds of job. Pick one to see what they paid and said.
I would recommend them for anyone needing an oil change. They were very nice and I will definitely go back there.
I asked a friend for a recommendation on where to get an oil change, and they recommended Strickland Brothers on Westport Road. Unfortunately, after trying them for the very first time, I can honestly say I will not be going back. The service was extremely disappointing. They failed to do the things they were…
Anthyun Was the only employee working and was so friendly. quick, helpful and knowledgeable. He went out of his way to explain things, what he was doing provided the absolute best service and ensured we were taken care of and back on the road. Will definitely use this location only going forward.
We recommend Strickland for an oil change. The mechanics are very knowledgeable and so very easy to work with. They go out of their way to be accomodating and helpful. The procedure is quick and easy. Please try Strickland for your next oil change. They offer coupons on line as well!
Another great experience at SB for a routine oil change. Both guys were pleasant, helpful and quick. Great service.
Excellent professional service every visit. I won’t be going anywhere else for an oil change.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 310 | — |
| Air & cabin filter replacement | 59 | — |
| Tires | 12 | — |
| Auto engine diagnostic | 4 | — |
| Body & Trim | 3 | — |
| Electrical | 3 | — |
4.9 ★★★★★ 657 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Friendly reliable knowledgeable service.
We appreciate the 5 stars, Andrew! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
I would recommend them for anyone needing an oil change. They were very nice and I will definitely go back there.
The 5 star rating makes our day, Cathy Lockard! We are proud to deliver a fast and reliable experience every time. We will be ready for you next visit.
I asked a friend for a recommendation on where to get an oil change, and they recommended Strickland Brothers on Westport Road. Unfortunately, after trying them for the very first time, I can honestly say I will not be going back. The service was extremely disappointing. They failed to do the things they were supposed to do, and the overall experience left me questioning the quality of their work. I went in expecting a professional oil change and basic service, but that was not what I received. Honestly, I’m just glad I got out of there with only an oil change and nothing more serious to worry about. I came in trusting their service, and they completely let me down. I would not recommend this location to anyone. I expected much better, especially for a service that is supposed to be quick, reliable, and professional.
Thank you for taking the time to rate your experience with us, John Galvan. One of our customer service team members will be in touch with you shortly. For any immediate concerns, please feel free to reach out to us via phone or text at 336-828-0017, or you can also contact us by email at [email protected].
Anthyun Was the only employee working and was so friendly. quick, helpful and knowledgeable. He went out of his way to explain things, what he was doing provided the absolute best service and ensured we were taken care of and back on the road. Will definitely use this location only going forward.
That's fantastic to hear, Allison Jones! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
I always receive excellent service at Strickland Brothers!
We appreciate the 5 stars, Patricia Pearson! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
Great service and a great price. 10/10!
We appreciate the 5 stars, Griffin Maples! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
We recommend Strickland for an oil change. The mechanics are very knowledgeable and so very easy to work with. They go out of their way to be accomodating and helpful. The procedure is quick and easy. Please try Strickland for your next oil change. They offer coupons on line as well!
We appreciate the 5 stars, Debbie Mackey! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
Another great experience at SB for a routine oil change. Both guys were pleasant, helpful and quick. Great service.
Excellent professional service every visit. I won’t be going anywhere else for an oil change.
The 5 star rating makes our day, Mary Ann Chibundi! We are proud to deliver a fast and reliable experience every time. We will be ready for you next visit.
This is THE BEST place, for price and service! Nicest people also
That's fantastic to hear, A N! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
