Studio Z Salon & Spa/TanSpa logo

Studio Z Salon & Spa/TanSpa

Beauty salon · Monona, WI · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty97−0.3Momentum penalty95−0.5Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 15%
4.8 ★★★★★ 853 Google reviews · 24 photos
93%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
$83typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Studio Z Salon & Spa/TanSpa at a glance

Google reviewers rate Studio Z Salon & Spa/TanSpa 4.8 out of 5 based on 853 reviews, with the owner responding to 26% of them. Positive feedback highlights friendly staff, attentive communication, and successful results for haircuts, color, and manicures. However, recurring criticisms involve poor execution on curly hair, lack of communication during services, and dissatisfaction with appointment availability or checkout practices.

  • Google rating: 4.8 out of 5 from 853 reviews (93% five-star).
  • Reviews on this page: 853 Google reviews (613 with written comments, 19 with photos).
  • Owner responses: the business replied to 26% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Massage Therapist serving Monona, Wisconsin.

Data from Google, last updated October 28, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

Satisfaction83Reliability75Craft & service97Value100Momentum95Replies to reviews30Satisfaction: 83 (median 94)Reliability: 75 (median 94)Craft & service: 97 (median 100)Value: 100 (median 100)Momentum: 95 (median 100)Replies to reviews: 30 (median 73)
Studio Z Salon & Spa/TanSpaMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Studio Z Salon & Spa/TanSpa: 83/100 on this factor. Category median: 94.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Studio Z Salon & Spa/TanSpa: 75/100 on this factor. Category median: 94.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Studio Z Salon & Spa/TanSpa: 97/100 on this factor. Category median: 100.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Studio Z Salon & Spa/TanSpa: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Studio Z Salon & Spa/TanSpa: 95/100 on this factor. Category median: 100.A
95
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Studio Z Salon & Spa/TanSpa: 30/100 on this factor. Category median: 73.D
30

Bar = this company · dark tick = category median.

Star ratings

853 Google reviews we collected

  • 5 stars79593%
  • 4 stars172%
  • 3 stars51%
  • 2 stars91%
  • 1 star273%

Praise vs complaints

Phrases our text analysis found in 613 written reviews

  • Praise56096%
  • Complaints264%

Price

What customers reported paying

$830% vs typical massage therapists

Middle half of what 326 customers paid ($56–$146) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude21637%
  • Quality & results15526%
  • Would recommend8815%
  • Communication5910%
  • Honesty & trust275%
  • Speed & response234%
  • Price & value183%

What customers talk about

We read 613 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kind, attentive, not rushed, complete and refreshingly professional.”
    “It’s unprofessional to put clients on the spot this way.”
  • “Great personality and her attention to detail was phenomenal.”
    “The front desk people were pretty horrible, when I spoke louder on several occasions when she said she couldn't hear me, she got mad that I was yelling.”
  • “would highly recommend her to anyone wanting a great manicure :)”
    “I would not recommend this place to anyone looking for a professional and considerate service.”
  • “She listened to my hair wants and needs and met every one of them.”
  • “Honestly, I don’t know what kind of sorcery Anthony is practicing back there, but I’m not asking questions.”
  • “I only hope the secret isn't out too quick and it won't be too difficult to book another time slot.”
  • “…new :) Highly recommend this spot, although it’s pricey it’s totally worth it for the care and attention given.…”
    “Usually they bleach his hair and do the single color at that price point.”

People customers mention

  • Melissa 15 reviews
  • Maggie 14 reviews
  • Sami 12 reviews
  • Sydney 11 reviews
  • Katelyn 10 reviews
  • Todd 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Studio Z Salon & Spa/TanSpa for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Nora10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Kayce was awesome! Very friendly and talkative, which I liked. She did a great job on my gel mani. I will be back!

Paid $40–60Manicure
JamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Had Cameron give me a hair cut and a styling. Exeptional experience. Very relaxing. The results were fantastic. Everyone loves my look.

Paid $40–60Shampoo & conditioning
SusanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

As a long-time customer of Studio-Z, my most recent was a first-time visit with Sage. I want to tell all my friends!!! Sage provided one of the best services I have had in years!! Kind, attentive, not rushed, complete and refreshingly professional. I went in with hopes of feeling better and left with confidence in…

Paid $80–100Back massages
BarbaraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Tammy is an expert stylist! She just knows instinctually what to do wth your hair. After my eye surgery, Tammy went out of her way to make sure my hair was shampooed and blow dried without any problem of soap getting in the eye. I love my haircut and style, it feels like me. Tammy is a true professional who…

Paid $100–120Shampoo & conditioningHaircutHairstyling
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

⭐️⭐️⭐️⭐️⭐️ Anthony isn’t just a hairstylist… he’s a HAIR WIZARD. 🧙‍♂️✂️ Every appointment begins with him mixing mysterious potions, whispering ancient spells, and performing what I can only assume are highly classified hair incantations. 🧪✨ Once the ritual is complete, his scissors transform into a magical…

Paid $60–80
c3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I was really impressed with Anisah She asked me what I needed done and was very helpful. She did a great job on the haircut and style. Anisah is a wonderful stylist that always listens and asks questions about what I would like. She offers great suggestions about the style and is very responsive to my input.…

Paid $60–80Shampoo & conditioningHairstyling

Jobs customers hired them for

JobReviewsCategory typical
Haircut308$41–$83
Shampoo & conditioning123—
Hairstyling113—
Hair coloring94—
Skin treatments30$103–$149
Manicure29$45–$59
Pedicure29$61–$79
Massage15$106–$137

Compare with

Photos

Customer reviews

4.8 ★★★★★ 853 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Deb Notstad5 reviewsTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love Studio Z, the staff is courteous, friendly, and provides good services!

  • Price: $1–20
  • Services: Manicure
  • Atmosphere: Relaxing
  • Maintenance: Well-kept
Nora Priske10 reviewsTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kayce was awesome! Very friendly and talkative, which I liked. She did a great job on my gel mani. I will be back!

  • Price: $40–60
  • Services: Manicure
James BirdLocal Guide · 14 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had Cameron give me a hair cut and a styling. Exeptional experience. Very relaxing. The results were fantastic. Everyone loves my look.

  • Price: $40–60
  • Services: Shampoo & conditioning
  • Atmosphere: Relaxing, Modern, Cozy
  • Maintenance: Pristine
Storm Bird10 reviewsTotal number of Google reviews Storm has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can't recommend Kameron high enough.

  • Services: Shampoo & conditioning, Haircut, Hairstyling
  • Atmosphere: Relaxing, Modern
  • Maintenance: Pristine
Susan CusterLocal Guide · 13 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As a long-time customer of Studio-Z, my most recent was a first-time visit with Sage. I want to tell all my friends!!! Sage provided one of the best services I have had in years!! Kind, attentive, not rushed, complete and refreshingly professional. I went in with hopes of feeling better and left with confidence in returning. What a gift to myself in finding Sage! I only hope the secret isn't out too quick and it won't be too difficult to book another time slot.

  • Price: $80–100
  • Services: Back massages
  • Atmosphere: Relaxing, Traditional
  • Maintenance: Pristine
Barbara Wilber3 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great haircut! Anisah was very pleasant! Best shampoo experience ever 😁

  • Price: $40–60
  • Services: Haircut
  • Atmosphere: Modern
  • Maintenance: Well-kept
Elizabeth Walker2 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

adriana was lovely and personable to work with! would highly recommend her to anyone wanting a great manicure :)

Susan3 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After assuring me she knew how to cut my shoulder length, curly/wavy hair with long layers, the stylist completely botched the cut, didn't even bother to style it, told me to go home, wash it and see if it was ok. Paid $79 (plus tip) for a "full service" cut and style. She cut it too short in places, angled the layers wrong, disrupting curl pattern, leaving shelves and uneven, asymmetric gaps. The owner's response when I left a negative response to her survey request? No attempt to fix it - instead told me, "Don't come back." Rude and unprofessional. BEWARE!

Barbara LutherLocal Guide · 22 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tammy is an expert stylist! She just knows instinctually what to do wth your hair. After my eye surgery, Tammy went out of her way to make sure my hair was shampooed and blow dried without any problem of soap getting in the eye. I love my haircut and style, it feels like me. Tammy is a true professional who knows what she’s doing, and doesn’t hesitate to give good feed back about what would work with my type of hair. I love the honesty! Thank You Tammy

  • Price: $100–120
  • Services: Shampoo & conditioning, Haircut, Hairstyling
  • Atmosphere: Relaxing
  • Maintenance: Well-kept
David Georgia8 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow, double wow! Another five star haircut by the one and only Melissa! Thanks!

  • Services: Haircut
Response from the owner · a year ago

We appreciate you taking the time to share your feedback, David. It’s wonderful to hear that Melissa always delivers a great cut and that her new hot pink trimmer was a hit. Thank you for trusting her with your hair and for being such a loyal guest. Warm regards, Jessica Smith Owner, Studio Z Salon & Spa

Studio Z Salon & Spa/TanSpa on Google Maps →

Business details