Analyzing 5,290,788 Google Reviews For 14,025 Experts

Experts Reviews · Company report
Subterranean logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%7+2.4Reliability 15%8+1.2Craft & service 20%3+0.6Value 10%35+3.5Momentum 8%82+6.6Track record 7%9+0.6Accountability 5%9+0.5Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.15SCORE

Subterranean

Milwaukee, WI · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.8★ from 136 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Subterranean is better than 7% of plumbers.F
7
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Subterranean is better than 8% of plumbers.F
8
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Subterranean is better than 3% of plumbers.F
3
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Subterranean is better than 35% of plumbers.D
35
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Subterranean is better than 82% of plumbers.A
82
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Subterranean is better than 9% of plumbers.F
9
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Subterranean is better than 9% of plumbers.F
9

Reviews for your job

Customers hired Subterranean for 6 kinds of job.

Subterranean for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 1 Google reviews tagged “Sump pump repair”

★★★★★ ebonie · a year ago

I really appreciate all that you did for me even going the extra mile for me when I was really in need of help! My house was flooded for days and you took your time to fix the problem when other companies did not even come out! Even offering services down the line if I needed and educating me on why and what to do…

Reasonable priceSewer cleaningOutdoor plumbing system repairSump pump repair

Price

$582+21% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning53$176–$580
Plumbing pipe repair14$366–$1.2k
Sewer repair12$454–$2.4k
Plumbing leak detection11$124–$656
Outdoor plumbing system repair8$382–$1.5k
Sewer cleaning5$295–$693

Compare with

Optimal Plumbing — Milwaukee logoOptimal Plumbing — MilwaukeeExperts Score 73Milwaukee · 4.98★ABC Sewer & Drain Cleaning logoABC Sewer & Drain CleaningExperts Score 48Milwaukee · 4.83★O & W Heating and Cooling LLC logoO & W Heating and Cooling LLCExperts Score 43Milwaukee · 4.86★