Amanda Howard4 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent massage! Ask for Wan :)
- Price assessment: Great price
Suchada Herbal Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%90+12.7Replies to reviews 7%67+4.7Momentum penalty45−5.5Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#222 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 9%
4.9 ★★★★★ 299 Google reviews · 24 photos
95%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24%reviews answered by the owner
Oct 2026latest review
Suchada Herbal Spa at a glance
Google reviewers rate Suchada Herbal Spa 4.9 out of 5 based on 299 reviews. Customers frequently praise the skilled therapists for effective deep tissue and Thai massages, clean facilities, and reasonable pricing. However, several low-star reviews criticize the front desk for rude communication, inconsistent scheduling, and aggressive tipping requests.
- Google rating: 4.9 out of 5 from 299 reviews (95% five-star).
- Reviews on this page: 299 Google reviews (273 with written comments, 16 with photos).
- Owner responses: the business replied to 24% of reviews.
- Most recent review: October 25, 2026.
- Service: Massage Therapist serving San Francisco, California.
Data from Google, last updated November 10, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Suchada Herbal Spa: 84/100 on this factor. Category median: 94.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Suchada Herbal Spa: 75/100 on this factor. Category median: 94.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Suchada Herbal Spa: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Suchada Herbal Spa: 45/100 on this factor. Category median: 100.C
45
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Suchada Herbal Spa: 67/100 on this factor. Category median: 74.B
67
Bar = this company · dark tick = category median.
Star ratings
299 Google reviews we collected
- 5 stars28495%
- 4 stars41%
- 3 stars31%
- 2 stars10%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
- Praise18496%
- Complaints74%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1042%
- Reasonable1354%
- Overpriced14%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6031%
- Would recommend5127%
- Quality & results4825%
- Honesty & trust105%
- Communication84%
- Speed & response74%
- Price & value74%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The sauna was hot and dry and nice and they give you a little tea and water and fresh fruit, which is very refreshing.”
“From the moment I arrived, the receptionist was incredibly rude and dismissive.”
“I highly recommend Sun to anyone looking for a truly skilled massage therapist.”
“Based on this experience, I unfortunately cannot recommend this spa.”
“Anna did an amazing job and really helped break those knots and relax my muscles.”
“This was honestly the best massage I have ever had!”
“…ody and found all the right trigger points without me even having to explain.…”
“Anna was gentle, but extremely strong and efficient !”
“Suchada is rad I’ve been a client for years, all their therapists are pros , and very reasonable prices!”
People customers mention
- Thai 34 reviews
- Anna 29 reviews
- Manee 6 reviews
- Sun 6 reviews
- Massage 6 reviews
- Anthony 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SaatwikLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Well maintained facility, clean rooms, well trained professionals. Sauna in a great condition too.
NiniLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Cindy and Nate were so so incredible for our couple massages! We opted in for the thai massage and it didn't disappoint! I feel like a new person and both my partner and I looking forward to coming back!!
Ekaterina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This was honestly the best massage I have ever had! I usually leave other massage places feeling like the pressure was not enough, even when I specifically ask for a very strong deep tissue massage. Mr. Sun was absolutely amazing — he didn’t just apply pressure, he truly understood my body and found all the right…
Great price
AnLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Being here about 10 years, but now I have to say goodbye. The communication is rude sometimes, but I did not give a complaint because the massage was fine. Until today I couldn’t get what makes the reception so unprofessional. I realize it is time to conclude my visits here.
Overpriced
ShulinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jay was excellent. I came in with a lot of tightness from desk work and workouts, especially around my neck, shoulders, and lower back. He was very professional, attentive, and clearly knew how to find the problem areas without making the massage feel too painful. He noticed a knot in my lower back and worked on it…
HelenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Even calling them to schedule an appointment was a terrible experience. I think she was talking to 3 people at the same time.
Photos
Customer reviews
4.9 ★★★★★ 299 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Angela Solomon4 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely disappointing experience. I booked a one-hour deep tissue massage and unfortunately left without receiving the service because of how I was treated by the receptionist. From the moment I arrived, the receptionist was incredibly rude and dismissive. Another customer arrived after me for an appointment at the same time, but she was taken to a treatment room almost immediately while I was asked to wait another 10 minutes. When I asked if a female therapist was available, the receptionist told me, “You don’t get to choose anything as a ClassPass customer because you choose to pay less.” I was honestly shocked by how disrespectful and condescending this comment was. I completely understand if a specific therapist is unavailable, but there is a professional way to communicate that to a customer. Telling someone they are not entitled to make a basic request simply because they booked through ClassPass is completely unacceptable. I told her that if the spa is going to treat customers differently based on how they booked, they probably shouldn’t be on ClassPass. She simply shrugged her shoulders and said, “OK,” as if she couldn’t care less. At that point, I no longer felt comfortable receiving a massage there, so I left. What makes this especially disappointing is that I was actually looking for a new spa that I could visit regularly. I would have been happy to become a long-term customer if I had been treated with basic courtesy and respect. The issue was never about not being able to accommodate my preference for a female therapist. The issue was the receptionist’s attitude, the way I was treated differently from another customer, and the incredibly disrespectful comment she made to me. A business can have policies and limitations, but there is no excuse for making a customer feel unwelcome or inferior. Based on this experience, I unfortunately cannot recommend this spa.
Response from the owner · a month ago
Hello Angela, we’re truly sorry for your experience with our receptionist. While booking through third-party can come with conditions, it is no excuse to explain these limitations to client with unprofessional manners. I will personally be in contact with you to arrange an appointment because it wouldn’t be right to not receive the service you deserve. Again, please accept our sincere apologies and we hope you will give us a chance to show you the best service we’re known for. Thank you for your understanding.
maryann cabading6 reviewsTotal number of Google reviews maryann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest experience ever
Shivali Naik5 reviewsTotal number of Google reviews Shivali has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWan! She’s is amazing I did Thai aroma and feel so relaxed
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for your sweet comment. We will sure let Wan know. Hope to welcome you back again soon.
J Y M12 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot very relaxing. I can hear everyone talking loudly
Sriharsha Guduguntla2 reviewsTotal number of Google reviews Sriharsha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest massage in Sf!
- Price assessment: Great price
Response from the owner · 3 months ago
Thank you very much for your review! Hope to see you again soon.
Saatwik SinghLocal Guide · 16 reviewsTotal number of Google reviews Saatwik has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell maintained facility, clean rooms, well trained professionals. Sauna in a great condition too.
Response from the owner · 3 months ago
Thank you very much for your kind comments. We appreciate you and wish to see you again soon.
Nini LLocal Guide · 35 reviewsTotal number of Google reviews Nini has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCindy and Nate were so so incredible for our couple massages! We opted in for the thai massage and it didn't disappoint! I feel like a new person and both my partner and I looking forward to coming back!!
Response from the owner · 3 months ago
We're happy to hear you enjoy you visit with us. We will relay your kind words to Cindy and Nate. Hope you see you again for a couple massage soon.
Elizabeth Balassone8 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon and Manee gave us great massages!
Response from the owner · 3 months ago
Thank you for your kind compliment! I'll make sure Don and Manee receive you message! Hope to see you again soon.
Will Balassone1 reviewTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage and very reasonable price!
Business details
- Address: 2 Division St, San Francisco, CA 94103
- Phone: (415) 252-5020
- Website: suchadathaimassage.com
- Service area: San Francisco, CA