Janitorial service · Pensacola, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%56+15.8Replies to reviews 8%65+5.4Craft & service penalty97−0.3Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 50 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.7★★★★★31 Google reviews · 5 photos
87%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Summers Cleaning 4.7 out of 5 based on 31 reviews, with the owner responding to 13 percent of feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing for residential, commercial, and short-term rental cleaning services. Recurring themes include thorough attention to detail and friendly staff who accommodate specific requests. However, low-star reviews highlight a pattern of missed appointments and a failure to return phone calls, which some clients view as unreliable despite the quality of the actual cleaning work.
Google rating: 4.7 out of 5 from 31 reviews (87% five-star).
Reviews on this page: 31 Google reviews (25 with written comments).
Owner responses: the business replied to 13% of reviews.
Most recent review: August 26, 2025.
Service: Commercial Cleaning Service serving Pensacola, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.
Summers CleaningCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summers Cleaning: 66/100 on this factor. Category median: 91.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summers Cleaning: 56/100 on this factor. Category median: 89.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summers Cleaning: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summers Cleaning: 65/100 on this factor. Category median: 70.B
65
Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
4.7of 5
5 stars2787%
4 stars13%
3 stars13%
2 stars13%
1 star13%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
98%praise
Praise5198%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1631%
Staff & attitude1121%
Speed & response1019%
Would recommend713%
Price & value48%
Communication24%
Honesty & trust24%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thorough cleaning and prompt response time for house cleanings-easy to get ahold of!”
“Quick response, thorough professional service - love these ladies!”
“Price is a little higher than some others, but the owner is very responsive and their team makes sure the place is clean and ready for guests.”
“I would recommend Summer's Cleaning for anyone needing residential cleaning.”
“Prices are reasonable and we look forward to doing business with them on a monthly basis!”
“Penni and Stephanie are easy to communicate with and their cleaning crew always does an excellent job of cleaning my townhome.”
“Amazing company, very dependable an amazing crew and owner.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
Cleaning itself has been good, when they show up. Doesn't matter how good the service is if you can't rely on them to show up. 100% they are getting paid whether they show up or not. AVOID
LLorisaLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Wonderful company! They understand how to clean an airbnb. Highly recommend! Very professional!
RRobert8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Yesterday was the first cleaning day and we are extremely pleased with the service received. Brandy and her team made sure everything was taken care of before leaving. Friendly and professional. Prices are reasonable and we look forward to doing business with them on a monthly basis!
KKimLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Summers Cleaning does a great job! Price is a little higher than some others, but the owner is very responsive and their team makes sure the place is clean and ready for guests. If something needs to be replaced they will pick it up for you. Very convenient for owners like myself who live in another state.
RRyan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Thorough cleaning and prompt response time for house cleanings-easy to get ahold of!
Ggabe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Summers Cleaning has been cleaning our office since 1996. Always responsive anytime we need something.
Cleaning itself has been good, when they show up. Doesn't matter how good the service is if you can't rely on them to show up. 100% they are getting paid whether they show up or not. AVOID
Response from the owner · a year ago
Hi Jessica
Respectfully I believe you are reviewing the wrong company. Showing up when we are scheduled is definitely something I’m comfortable priding ourselves on.
L
Lorisa KirkpatrickLocal Guide · 38 reviewsiTotal number of Google reviews Lorisa has written across all businesses on Google Maps, not just this one.
Yesterday was the first cleaning day and we are extremely pleased with the service received. Brandy and her team made sure everything was taken care of before leaving. Friendly and professional. Prices are reasonable and we look forward to doing business with them on a monthly basis!
K
Kim LongstreetLocal Guide · 19 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Summers Cleaning does a great job! Price is a little higher than some others, but the owner is very responsive and their team makes sure the place is clean and ready for guests. If something needs to be replaced they will pick it up for you. Very convenient for owners like myself who live in another state.
R
Ryan Cajandig2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I have used Summer's Cleaning many times over the years before moving. Everyone was always on time, professional and did a great job cleaning. The house always smelled fresh and clean when they were done. I would recommend Summer's Cleaning for anyone needing residential cleaning.
Positive: Professionalism
J
jerry robinson7 reviewsiTotal number of Google reviews jerry has written across all businesses on Google Maps, not just this one.
