Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts
Customers consistently highlight the professionalism, punctuality, and thoroughness of technicians who clearly explain issues and provide future maintenance advice. Services range from furnace repairs to plumbing fixes, with many reviewers noting clear communication and efficient problem-solving. However, recurring criticisms in low-star reviews focus on pricing perceived as significantly higher than competitors, difficulty securing appointment slots, and a lack of proactive communication regarding technician arrival times.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Bar = this company · dark tick = category median.
4,966 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 278 customers paid ($54–$806) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul was nice and didn’t feel hassled or overwhelmed.”
“My recent encounter with a rude representative on the phone regarding scheduling made me decide to cancel my contract.”
“Great service came in found the problem explained it fixed it and done 👍🏾”
“So, probably the worst $100 I've ever spent in my life.”
“He replaced the main board and even made some modifications so it works more efficiently.”
“This is the second time I had a maintenance appointment and the repair main never showed up to check my furnace.”
“Explained the procedure and provided all details with the service”
“Supervisor ignored follow up calls about service provided.”
“Five stars for quick, efficient, and skilled repair of disposal repair.”
“…t changed once I questioned it, I lost confidence in this company and cannot recommend them.…”
“The price was very affordable for the services obtained.”
“I told him he could leave and told him I would fix it MY SELF, which I did and saved myself from a $650 rip off.”
“We ending up not needing the work but they are a honest friendly team!”
“Warning Warning stay as far as possible away from these scammers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Summers Plumbing Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.
Keith explained the problem with my furnace and provided options. He worked fast and was professional.
Russell was timely and informative. Also included what issues may arise in the future.
Our technician Anthony Kocher was very thorough and informative. Anthony was very conscientious and showed me everything he was doing. Would highly recommend.
The whole team was awesome friendly and respectful I will be telling everyone about them
I had the furnace prepared for winter. The young man was very knowledgeable, and polite.
Angelo did a great Job. Great communications, prompt service, professional attitude.
| Job | Reviews | Category typical |
|---|---|---|
| Heating system maintenance | 338 | $27–$219 |
| A/C system maintenance | 327 | $26–$166 |
| HVAC system maintenance | 288 | $19–$135 |
| A/C system repair | 138 | $188–$585 |
| Heating system repair | 135 | $78–$412 |
| Heating system installation | 126 | — |
| Plumbing pipe repair | 122 | $327–$942 |
| Plumbing leak detection | 112 | $205–$520 |
4.8 ★★★★★ 4,966 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Paul was nice and didn’t feel hassled or overwhelmed. He made it breeze pass . Also informed me with information on what occurred and how to proceed in the future. Thank you Paul and Summers Plumbing
Thank you for the five stars! We’re grateful for the opportunity to serve customers like you!
Fantastic Nick was polite, knowledgeable & patient with us & referring to other sister companies of summers . Thanks for sending him & appreciate Summers
We appreciate your 5-star rating! It's wonderful to know we met your expectations. Thanks for trusting our team with your home!
Paul was professional and polite. Explained the procedure and provided all details with the service
Thank you for your kind review! We appreciate your support and look forward to serving you again.
Keith explained the problem with my furnace and provided options. He worked fast and was professional.
Thank you for choosing us and for taking the time to leave a review. We appreciate your support!
Great service came in found the problem explained it fixed it and done 👍🏾
We truly appreciate your 5-star review! Thank you for trusting our team and allowing us to help with your home comfort needs.
Russell was timely and informative. Also included what issues may arise in the future.
We're delighted you had a great experience with us. Thanks for the 5-star review!
Our technician Anthony Kocher was very thorough and informative. Anthony was very conscientious and showed me everything he was doing. Would highly recommend.
Thank you for the five stars! We’re grateful for the opportunity to serve customers like you!
Nice tech and free inhome quote/estimate but the pricing was at first almost %50 more than the next company then they try and sell you a membership but knocks the price down to about %30 higher than the next company.
We're disappointed to hear that your experience did not meet the standards we strive for. We'd welcome the opportunity to discuss your feedback and make things right.
Through inspection of all areas . good professinialism on time knowledgable
Your review made our day! Thanks for choosing Summers. We look forward to helping you again!
Very knowledgeable and helpful. Did an awesome job!
Thank you for the five stars! We’re grateful for the opportunity to serve customers like you!
Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts
