Experts Reviews · Company report
Summit Pest Management logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Summit Pest Management

Gladstone, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 113 cockroach control · 4.9★ from 329 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summit Pest Management is better than 93% of cockroach control.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summit Pest Management is better than 90% of cockroach control.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summit Pest Management is better than 81% of cockroach control.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summit Pest Management is better than 99% of cockroach control.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summit Pest Management is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summit Pest Management is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Summit Pest Management for 8 kinds of job.

Summit Pest Management for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$140–160
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Bug & insect extermination”

PaulLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Outstanding! Can’t say enough good things about Summit Pest Mgmt! I run out of superlatives. They go above and beyond to ensure the job is done correctly. Prompt and friendly service to boot. This is the second time I have used Summit and am equally pleased as the first time. I expect to make this a yearly…

Paid $200+Reasonable priceBug & insect extermination
Juli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

James saved my sanity!! ANTS in my new house. I can’t thank him enough. He is always patient and thorough. Couldn’t ask for better service!!

Paid $140–160Great priceGeneral pest inspectionBug & insect extermination
Jackie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

--used for a few years and always satifsfied with their work.

Bug & insect extermination
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

James Brooks is the most fabulous technician ever!! I had several companies out for estimates and he was by far the most knowledgeable and thorough. He tackled a massive rat infestation in my beloved Portland Craftsman home in SE. He was extremely knowledgeable and fearless about all sorts of pests but especially…

Paid $200+Reasonable priceHome inspectionRodent exterminationBug & insect extermination
Lynne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Brody was great! Summitt Pest is always willing to go the extra mile! I have been a customer for many years and I recommend them to all my friends!

Reasonable priceBug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Virginia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Summit Pest has been my Pest Mgmt company for over 20 years and the whole team is fantastic! They show up on time and can help with just about any wildlife or pest issue you may encounter.

Paid $80–100Great priceBug & insect extermination
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jake and his helper performed the service quickly and professionally, and answered questions about future issues that may arise.

Paid $140–160Reasonable priceHornet & wasp exterminationSpider exterminationBug & insect extermination
StanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James did an excellent job today at our rental property. He did a thorough inspection above ground and in the crawlspace. I know that's a tough assignment because I've been down there! Then James honestly reported what was and what wasn't needed. I never feel like Summit is adding on unneeded services to jack up…

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
maggie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Charlie is amazing - so friendly and thorough. We are very happy.

Rodent exterminationBug & insect extermination
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always impressed with Summit's customer service!

Home inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
CynthiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James was great as always! Very nice and so helpful. Thanks so much!

Spider exterminationGeneral pest inspectionBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Richard10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

New customer. Justin the technician was helpful and knowledgeable. He surveyed our property in detail and gave us his recommendations.

Rodent exterminationSpider exterminationBug & insect extermination
Cabin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very pleased with all aspects of the service from office communications to the technician Alex. Everyone was friendly, helpful and professional.

Bug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
tonya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were extremely satisfied with Charlie's exceptional care and attention when treating our fifth wheel for stink bugs. He attentively listened to the issues we were facing and provided a detailed explanation of his plan to resolve the bug problem. Notably, he went the extra mile by applying treatment under our…

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used this company for pest control for many years and they have been EXCELLENT to deal with. If I have problems outside of my quarterly visit, they are so easy to work with in having them do a repeat treatment. Recently they addressed some ground bees and did a great job. Plus their technicians are professional and friendly.

Bug & insect exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
WesLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Summit has become my trusted solution for pest control. They efficiently resolved my carpenter ant problem and their quarterly maintenance is reasonably priced. No hassle, no complicated contracts. Definitely recommended!

Bug & insect exterminationHome inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
oreguy52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James Brooks has serviced our house for several years and he’s been outstanding! On time, professional, takes the time to answer any questions, Summit is lucky to have such a dedicated and dependable employee representing them! Thank you James…

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
DebraLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Update 2-20-23: I wasn't home when they came by today. However, Justin had been to my house many times before, and is always thorough. So I wasn't worried. It's so nice to just go about my errands, etc. knowing these guys know what they're doing, and will handle everything whether I'm home or not. Thanks Justin!…

Ant exterminationBug & insect exterminationGeneral pest inspection
Lori11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We always enjoy seeing Jeff Coy come to the house and perform the services we requested. He is very professional, very pleasant to talk to and does a wonderful job. He is very personable and we have known Jeff for several years. This company is lucky to have him.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Charlie is an excellent technician and always goes the extra mile. Extremely happy he is with the team.

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Kirk1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been using Summit Pest Management for many years now. The technicians have all been friendly and show up on time with a smile on their face. Highly recommend.

Ant exterminationBug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service with a SMILE! How refreshing. Tech was very efficient and non-intrusive. He got right to work and took care of business. Our pest issues have been nonexistent since we began using Summitt. Highly recommend!! Thanks Summitt

Ant exterminationBug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Becky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff is very friendly and dependable. We haven't had a pest problem in ages! Thanks Jeff!

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Quality+ Professionalism
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very friendly and professional staff !

Bug & insect extermination+ Professionalism
Anne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin was right on time and did a thorough inspection. Very professional and took the time to answer all my questions as well as explaining the process. He is a great guy, comes across very genuine. I would highly recommend him as well as the company. Great work!!

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
KristenEdited 11 months ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Kristen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
MarvinEdited 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationService not listed+ Professionalism
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Natasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationRodent extermination+ Quality+ Professionalism+ Value
Ami6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Nika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Dirk1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality

Price

$214+102% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 61%Overpriced 2%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination78$76–$282
General pest inspection42$56–$128
Home inspection34$71–$159
Bug & insect extermination33$61–$133
Ant extermination28$76–$246
General wildlife removal27$195–$426
Spider extermination17$61–$128
Hornet & wasp extermination15$96–$323

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