Experts Reviews · Company report
Summit Pest Management logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Summit Pest Management

Gladstone, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 113 cockroach control · 4.9★ from 329 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summit Pest Management is better than 93% of cockroach control.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summit Pest Management is better than 90% of cockroach control.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summit Pest Management is better than 81% of cockroach control.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summit Pest Management is better than 99% of cockroach control.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summit Pest Management is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summit Pest Management is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Summit Pest Management for 8 kinds of job.

Summit Pest Management for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 78 Google reviews tagged “Rodent extermination” · showing 40

Joanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Justine is very professional and personable...he is focused and communicates clearly about issues and his plan to solve the problem at hand. Your office staff provides excellent service as well. Thank you

Home inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Anita11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again, Jeff Coy has gone above and beyond to make sure our property is protected from critters and crawlies. This time, he found new areas of vole activity and baited. Living in the country is wonderful except for the pests that take produce and destroy landscape. Thanks, Jeff!!

Reasonable priceHome inspectionRodent exterminationSpider extermination
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Summit did a great job with the rodent infestation on our horse farm. Justin explained your process in detail and followed through with the process. Thants!

Paid $200+Great priceRodent extermination
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brody was very friendly, knowledgeable & explained what & how he was going to do. He answered all of our questions.

Paid $200+Reasonable priceRodent extermination
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Justin is always a pleasure to work with

Paid $120–140Not sureRodent exterminationSpider exterminationGeneral pest inspection
Nilgun4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Summit Pest Management has been responsive, punctual, respectful of my requests regarding my property, and incredibly thorough. It is rare to find a company where everyone from the front office to the field technicians is completely aligned on delivering top-notch customer service. They have resolved my issue and…

Paid $200+Reasonable priceHome inspectionRodent extermination
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Justin was confident, professional and very thorough. Paid such attention to detail. He patched all entries for critters and inspected our attic, insulation and crawl space. We will highly recommend Summit and especially Justin. Job complete and well done. Gives us peace of mind.

Paid $200+Reasonable priceHome inspectionRodent extermination
jayne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent service and knowledge. Thank you

Rodent exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

James Brooks is the most fabulous technician ever!! I had several companies out for estimates and he was by far the most knowledgeable and thorough. He tackled a massive rat infestation in my beloved Portland Craftsman home in SE. He was extremely knowledgeable and fearless about all sorts of pests but especially…

Paid $200+Reasonable priceHome inspectionRodent exterminationBug & insect extermination
Lynne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Brody was great! Summitt Pest is always willing to go the extra mile! I have been a customer for many years and I recommend them to all my friends!

Reasonable priceBug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
KeithLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Summit has been the only company I trust with pest management duties around my house. Whenever an uninvited guest (or guests) decide to drop by, Summit is always quick to respond and all the technicians (Justin is the latest) are always personable and give great explanations as to why the critters are showing up…

Paid $200+Great priceRodent extermination
Dara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin and the Summit team were amazing. So knowledgeable and quick to respond. Will absolutely recommend them in the future.

Paid $200+Reasonable priceHome inspectionRodent extermination
Jan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Charlie is awesome! He did a lot of work to find and fix the problems in the basement storage area. Last few visits show that they fixed the problems. Big thanks...

Paid $120–140Reasonable priceRodent extermination
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very sociable. Helped me understand how squirrels found battery a great place to build their nest.

Great priceRodent extermination
Kathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Only Company we would ever use! Professional, Prompt and so friendly. The best out there - thank you again for being here when you said you would be here and taking care of us!

Great priceRodent extermination
maggie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Charlie is amazing - so friendly and thorough. We are very happy.

Rodent exterminationBug & insect extermination
Henry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician checked with me before starting his service. He asked me if I had any questions and clarified what he was going to do on this visit. He was polite and courteous and went about his job in an efficient manner.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always impressed with Summit's customer service!

Home inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Richard10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

New customer. Justin the technician was helpful and knowledgeable. He surveyed our property in detail and gave us his recommendations.

Rodent exterminationSpider exterminationBug & insect extermination
ChristianLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Justin came over to help with a rat problem we recently started experiencing in our ceiling and crawlspace. He was very polite, patient, thorough in his assessment, and informative about rodent issues in this area. Justin quickly identified a plan to help address our existing issue and how to prevent future rat…

Rodent extermination+ Responsiveness+ Punctuality+ Professionalism
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

Crowing about honesty and a five year guarantee on your website doesn’t make it so. Less than a month after paying $625 and entrances that were supposedly repaired I heard sounds of animals in my attic. I was informed I would owe yet another $150 for another inspection and more yet again for repairs. The attitude…

Home inspectionRodent extermination− Responsiveness− Quality
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used this company for pest control for many years and they have been EXCELLENT to deal with. If I have problems outside of my quarterly visit, they are so easy to work with in having them do a repeat treatment. Recently they addressed some ground bees and did a great job. Plus their technicians are professional and friendly.

Bug & insect exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
patti6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James provided exceptional service! I highly recommend him as a compassionate and thorough technician. If I could give him 10 stars, I would!

Rodent extermination+ Responsiveness+ Punctuality+ Quality
RalphLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service, knowledgeable friendly technicians, highly recommended. (8/21/23 addition) James went above and beyond (and below) working to resolve our mouse problem. Great professional and personable service as usual. Thank you James!

Rodent extermination
Rob14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin was on time, very professional, and explained everything well. He is very knowledgeable and we enjoy working with him

Rodent extermination
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This should be the first number you call. The response was prompt and professional. Justin is friendly and had great information for us. We will recommend Summit to friends and neighbors.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Sandra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We surprised a rat in the garage, and Summit responded to our email inquiry with a prompt call back. We were quickly scheduled, and Justin came out for an inspection and assessment, and found evidence rats were getting into our crawl space. He was experienced, very knowledgeable and put us at ease. We chose them…

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Ric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James was VERY professional (almost to the point of being boring, JUST JOKIN’!) He’s very amiable and knowledgeable about his job. All expectations were met.

Rodent extermination+ Professionalism
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, informative, always on time, and sometimes even early!

Rodent extermination+ Responsiveness+ Punctuality+ Quality
oreguy52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James Brooks has serviced our house for several years and he’s been outstanding! On time, professional, takes the time to answer any questions, Summit is lucky to have such a dedicated and dependable employee representing them! Thank you James…

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Sara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, professional, answered our questions and removed the skunks promptly.

Rodent extermination+ Professionalism
DebraLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Update 2-20-23: I wasn't home when they came by today. However, Justin had been to my house many times before, and is always thorough. So I wasn't worried. It's so nice to just go about my errands, etc. knowing these guys know what they're doing, and will handle everything whether I'm home or not. Thanks Justin!…

Ant exterminationBug & insect exterminationGeneral pest inspection
Debby8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our tech Justin was awesome and very knowledgeable, and professional. I also referred this company to other people.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Angelo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin was a complete professional and eliminated my rat problem very quickly. I couldn’t ask for more!

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin was the best! We had a rat and then mouse infestation in our basement crawl space. Justin was very thorough, explained things as he went along, pleasant and professional. The nature of the problem ended up his having to come back multiple times until the problem was solved. Would recommend him and Summit for any pest issue you may have.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Bob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The Service person, James, always does an excellent job. He is very professional, knowledgeable, and always pleasant.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We use Summit for for regular maintenance of unwanted critters as well as "special" projects when Raccoons and squirrels decide to move in. Have always been please with their performance.

General pest inspectionRodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Elsbeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive, knowledgeable and thorough. Friendly customer service from the front office to the service providers.

Rodent extermination+ Responsiveness+ Punctuality+ Professionalism
Ron13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin and the whole team at Summit Pest Management has been great to work with! Can definitely tell he's an expert and brings a lot of experience to the table. Have appreciated the service and help!

General pest inspectionRodent extermination+ Responsiveness+ Quality+ Professionalism
Rick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin was pleasant and professional. Took time to explain everything he found and the fixes he applied. Highly recommend him!

General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality

Show more rodent extermination reviews (38 more) →

Price

$214+102% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 61%Overpriced 2%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination78$76–$282
General pest inspection42$56–$128
Home inspection34$71–$159
Bug & insect extermination33$61–$133
Ant extermination28$76–$246
General wildlife removal27$195–$426
Spider extermination17$61–$128
Hornet & wasp extermination15$96–$323

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