Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
Sun Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%86+12.2Replies to reviews 7%45+3.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Sun Automotive

Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 379 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Automotive is better than 73% of towing services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Automotive is better than 67% of towing services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun Automotive is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun Automotive is better than 86% of towing services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Automotive is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Automotive is better than 45% of towing services.C
45

Reviews for your job

Customers hired Sun Automotive for 8 kinds of job.

Sun Automotive for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.65
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.33%

All 26 Google reviews tagged “Auto engine diagnostic” · showing 20

James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent work. My Miata 1993LE is good for another 30 years.

Reasonable priceAir & cabin filter replacementAuto engine diagnosticClutches & transmissions service & repair
Ameer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Over the last year or so Sun Automotive has seen my vehicle twice for related issues regarding both a misfire and also a water pump replacement and other associated issues. While I want state out the gate, the staff are friendly helping you along with the mechanics being extremely diligent on addressing/diagnosing…

OverpricedAuto water leak repairAuto engine diagnosticEngine repair
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Not trustworthy.

OverpricedGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Interstices1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Friendly, punctual and stand behind their work. Give estimates of cost and various options prior to work. Highly recommended

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
JeffLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have found them to be very professional, honest, and accommodating. They do quality work! I would highly recommend Sun Automotive!

TransmissionAuto engine diagnosticEngine repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent work great communication

Electrical repairAuto engine diagnosticComputer diagnostics
Tina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend Sun automotive to anybody that would want their vehicle worked on because they know their stuff and they are excellent at it their prices are reasonable and the people there are very caring and wonderful I thank them for everything that they have done for me with my car with complete sincerity…

Brake service & repairBrakesAuto engine diagnostic
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sun Automotive is great! I've been taking my Honda here for years, and am very satisfied with the work and the pricing every time. They have a clear and easy to understand diagnostic process, and their pricing is fair. Plus, the turnaround was very quick which is always welcome!

Air & cabin filter replacementAuto engine diagnosticSteering & suspension repair
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cooling systems flush and replace

Air & cabin filter replacementBrake service & repairBrakes
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The people at Sun Automotive are very helpful and pleasant to work with. They work efficiently and are very knowledgeable. Jesse is kind and helps customers make the best decision based on the car’s needs, timing, and finances. A great experience overall!

Auto engine diagnosticElectrical repairEngine repair
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've been going to Sun Automotive for over four years. Their service has been far superior to the other shops I've contacted. The prices have always been fair, and they do a great job of getting my car in quickly. I've lost count of how many times I've dropped by unannounced, and watched them always take the time…

Air conditioningAuto engine diagnosticElectrical system service & repair
Jon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sun Automotive is my go to garage in Eugene. Thorough inspections, great work quality, reasonable and transparent pricing on repairs. Jesse is awesome to work with...it's great to have a repair shop you can trust and rely on like Sun. I highly recommend them!

Air & cabin filter replacementAir conditioningAuto engine diagnostic
BIGLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great staff. Fast service. wonderful to work with.

Auto engine diagnostic+ Professionalism
MaikuLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They fit me in sooner than any other shop could for pre purchase inspection and were all very personable. Was pricey but very thorough and was willing to show me up close what was meant by each inspection note and estimates what they would charge for that work. Money well spent coz can take info to dealer to…

Auto engine diagnosticService not listed+ Punctuality+ Quality+ Professionalism
HeatherLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were kind, quick, and reasonably price.

Auto engine diagnostic+ Punctuality+ Quality+ Professionalism
Giselle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Absolutely wonderful! Repairs are quality and done in a timely manner, and Brian provides excellent customer service with detailed explanations and recommendations. Very high quality work, trustworthy folks, and the best customer service I’ve ever had. I won’t take my vehicle anywhere else. Highly recommend.

Brake service & repairBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Not sureAuto engine diagnostic
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairOil change
Cary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticElectrical system service & repair+ Quality+ Professionalism+ Value
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnostic+ Professionalism

Show more auto engine diagnostic reviews (6 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 60%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change43—
Vehicle maintenance28—
Auto engine diagnostic26—
Air & cabin filter replacement21—
Electrical repair17—
Brake service & repair15—
Transmission15—
Engine repair14—

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