Dorothy Benson
Review from Google · view on GoogleFriendly, honest, courteous. Work is always done in a timely manner.
- Price assessment: Reasonable price
- Services: General repairs & maintenance
Sun Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%86+12.2Replies to reviews 7%45+3.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 89 towing servicesPosition by Experts Score among all companies we track in this category. · better than 18%
4.7 ★★★★★ 379 Google reviews · 24 photos
89%five-star reviews
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24%reviews answered by the owner
Oct 2026latest review
Sun Automotive at a glance
Google reviewers rate Sun Automotive 4.7 out of 5 based on 379 reviews, with the owner responding to 24 percent of comments. Positive feedback frequently highlights honest communication, fair pricing, timely repairs, and friendly service for issues ranging from oil changes to major engine work. However, several low-star reviews criticize the shop for poor communication, unexpected costs, and instances where repairs failed shortly after completion or where customers felt pressured into unnecessary services.
- Google rating: 4.7 out of 5 from 379 reviews (89% five-star).
- Reviews on this page: 379 Google reviews (265 with written comments, 4 with photos).
- Owner responses: the business replied to 24% of reviews.
- Most recent review: October 31, 2026.
- Service: Towing Service serving Eugene, Oregon.
Data from Google, last updated November 1, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Automotive: 73/100 on this factor. Category median: 91.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Automotive: 67/100 on this factor. Category median: 88.B
67
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun Automotive: 93/100 on this factor. Category median: 99.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun Automotive: 86/100 on this factor. Category median: 100.A
86
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Automotive: 45/100 on this factor. Category median: 64.C
45
Bar = this company · dark tick = category median.
Star ratings
379 Google reviews we collected
- 5 stars33889%
- 4 stars154%
- 3 stars72%
- 2 stars31%
- 1 star164%
Praise vs complaints
Phrases our text analysis found in 265 written reviews
- Praise51196%
- Complaints244%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1128%
- Reasonable2460%
- Overpriced38%
- Not sure25%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12523%
- Speed & response9017%
- Quality & results8716%
- Price & value7113%
- Honesty & trust6713%
- Would recommend499%
- Communication469%
What customers talk about
We read 265 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their attention to detail, professionalism, honesty, and commitment to doing the job properly gave me tremendous peace of mind\.”
“They are honest and they do good work in a timely fashion.”
“Excellent service and communications I trust them and appreciate their honesty and communication.”
“Terrible communication and not upfront about the repairs.”
“Sun has been my go-to for a decade and I’ve NEVER been anything other thrilled with their work, and their rates are always fair.”
“Seems like they like to prey on women and over charge an arm and let.”
“They genuinely just wanted me to not have a stressful car issue and it was a 10/10 experience.”
“I would not trust this shop theirs no way in hell they should be trying to charge that for a repair and Joe blow could have done in a hrs time.”
“After two excellent experiences, I would highly recommend them to anyone looking for dependable, thorough, and high\-quality automotive service\.”
“Avoid this place.”
“Major repairs can be stressful, but the team at Sun Automotive–Springfield kept me informed and made me feel confident that my Jeep was in good hands\.”
People customers mention
- Campus 10 reviews
- Josh 5 reviews
- Shane 5 reviews
- Bryan 5 reviews
- Agate 4 reviews
- Jeep 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sun Automotive for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
James15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sun has been my go-to for a decade and I’ve NEVER been anything other thrilled with their work, and their rates are always fair.
Reasonable price
Aidan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My front right bumper was scratched up and one of the employees working took a look and actually smoothed out the patches and applied a compound on the marks for no cost. They genuinely just wanted me to not have a stressful car issue and it was a 10/10 experience.
rich4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We dropped my daughter’s car for an oil change and the mechanics for that the drain plug was stripped. They allowed me to inspect and gave me a few options for a repair. I appreciated their thoroughness. Thank You
Reasonable priceGeneral repairs & maintenance
VernLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent service and communications I trust them and appreciate their honesty and communication. I also completely recommend their work.
Reasonable priceVehicle maintenance
JosephLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have taken my Jeep to Sun Automotive–Springfield twice, and both times they have gone above and beyond to provide exceptional service\. Most recently, they completed several major repairs, including fixing a significant oil leak and replacing the catalytic converters and oxygen sensor\. After completing the work,…
aLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have lived in a variety of states which means over the years I have had a lot of mechanics work on my cars (some beaters, some fancy). All of the mechanics were competent. But, Sun Automotive is by far my favorite. They are honest and they do good work in a timely fashion. I have used them for the last 20…
Great priceAir & cabin filter replacementGeneral repairsBrake service & repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 43 | — |
| Vehicle maintenance | 28 | — |
| Auto engine diagnostic | 26 | — |
| Air & cabin filter replacement | 21 | — |
| Electrical repair | 17 | — |
| Brake service & repair | 15 | — |
| Transmission | 15 | — |
| Engine repair | 14 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 379 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
James Dole15 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSun has been my go-to for a decade and I’ve NEVER been anything other thrilled with their work, and their rates are always fair.
- Price assessment: Reasonable price
Response from the owner · 3 days ago
Thank you so much! This is amazing to hear; we are so glad we have been able to take care of you and your vehicle for all these years. Thank you for choosing and trusting us!
Aidan Shah3 reviewsTotal number of Google reviews Aidan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy front right bumper was scratched up and one of the employees working took a look and actually smoothed out the patches and applied a compound on the marks for no cost. They genuinely just wanted me to not have a stressful car issue and it was a 10/10 experience.
Response from the owner · a week ago
Hi Aidan, thank you so much for taking the time to leave such a kind review! We’re so glad our team took great care of you and your vehicle and made your experience a positive one. We’re always here to help!
rich leblond4 reviewsTotal number of Google reviews rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe dropped my daughter’s car for an oil change and the mechanics for that the drain plug was stripped. They allowed me to inspect and gave me a few options for a repair. I appreciated their thoroughness. Thank You
- Price assessment: Reasonable price
- Services: General repairs & maintenance
Response from the owner · 4 weeks ago
Hey Rich, we are really glad to hear about your experience and that we were able to take care of your and your daughter. Thank you so much for kind review; we genuinely appreciate it.
Vern KatzLocal Guide · 26 reviewsTotal number of Google reviews Vern has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and communications I trust them and appreciate their honesty and communication. I also completely recommend their work.
- Price assessment: Reasonable price
- Services: Transmission, Electrical repair, Exhaust, Steering & suspension repair
- Services: Vehicle maintenance
Response from the owner · a month ago
Vern, we are so glad to hear you had a positive experience with our Campus team - thank you! We deeply value building trust so we are thrilled to hear this.
Joseph VeraLocal Guide · 17 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have taken my Jeep to Sun Automotive–Springfield twice, and both times they have gone above and beyond to provide exceptional service\. Most recently, they completed several major repairs, including fixing a significant oil leak and replacing the catalytic converters and oxygen sensor\. After completing the work, they drove my Jeep extensively to make sure everything was operating correctly and confirmed that there were no remaining leaks\. Their attention to detail, professionalism, honesty, and commitment to doing the job properly gave me tremendous peace of mind\. Major repairs can be stressful, but the team at Sun Automotive–Springfield kept me informed and made me feel confident that my Jeep was in good hands\. After two excellent experiences, I would highly recommend them to anyone looking for dependable, thorough, and high\-quality automotive service\.
Response from the owner · a month ago
Joseph, thank you so much for taking the time to share this. We know how stressful major repairs can be, and we’re glad our Springfield team helped you feel informed and confident throughout the process. We truly appreciate you trusting us with your Jeep, not just once, but twice. We’ll be sure to pass your kind words along to the team!
a mahadyLocal Guide · 17 reviewsTotal number of Google reviews a has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have lived in a variety of states which means over the years I have had a lot of mechanics work on my cars (some beaters, some fancy). All of the mechanics were competent. But, Sun Automotive is by far my favorite. They are honest and they do good work in a timely fashion. I have used them for the last 20 years and to be honest it is a relief to have a place I can rely on.
- Price assessment: Great price
- Services: Air & cabin filter replacement, General repairs, Brake service & repair, Auto brake replacement, Battery, Oil change
Response from the owner · a month ago
Thank you so much for trusting us with your vehicles for the past 20 years! That's amazing to hear. Knowing that Sun Automotive has become a place you can rely on truly means the world to us. We’re incredibly grateful for your continued support and for this very kind review.
Vaughan Reynolds6 reviewsTotal number of Google reviews Vaughan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSun is great
Response from the owner · a month ago
Vaughan, thank you for taking the time to leave us a five-star review!
Leslie Wittkopp4 reviewsTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was thrilled to find a place to service my car that was in walking distance from my home. They did a great job and were very nice and professional.
- Price assessment: Reasonable price
- Services: Air & cabin filter replacement
Response from the owner · a month ago
Leslie, we are so glad to hear about your experience! Thank you for the kind review. It means a lot.
Gabriel Petersen3 reviewsTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEvan and the rest of the team at Sun Automotive at E 19th and Agate were incredible! I came in with my truck for a regular service and they identified what needed to be repaired/replaced right away as well as later down the line. They very efficiently made the repairs and even offered to drop us off and pick us up before and after. I would definitely recommend Sun Automotive!
- Price assessment: Reasonable price
Response from the owner · a month ago
We will make sure Evan and our Campus team sees this message. Thank you! We are so glad you had a positive experience with us.
Business details
- Address: 1905 Agate St, Eugene, OR 97403
- Phone: (541) 344-0869
- Website: sunautomotive.com
- Service area: Eugene, OR