Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
Sun Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%86+12.2Replies to reviews 7%45+3.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Sun Automotive

Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 379 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Automotive is better than 73% of towing services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Automotive is better than 67% of towing services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun Automotive is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun Automotive is better than 86% of towing services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Automotive is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Automotive is better than 45% of towing services.C
45

Reviews for your job

Customers hired Sun Automotive for 8 kinds of job.

Sun Automotive for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Electrical repair”

VernLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service and communications I trust them and appreciate their honesty and communication. I also completely recommend their work.

Reasonable priceVehicle maintenance
Interstices1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Friendly, punctual and stand behind their work. Give estimates of cost and various options prior to work. Highly recommended

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Bella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They are awesome here!!!

Electrical repairBrake service & repair
djembelife1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cleaned headlights...nice touch!

Reasonable priceElectrical repairAuto engine tuningVehicle maintenance
SherryLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I enjoy taking my car here I am a repeat customer. They always take great care of my car and I love how detailed, they are in the report and how they don’t push things on me that I don’t need I also like how they give me a ride home and back to get my car it’s really convenient they are super helpful and Great customer service

Great priceTransmissionElectrical repairClutches & transmissions service & repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent work great communication

Electrical repairAuto engine diagnosticComputer diagnostics
richardLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service customer service friendly respectable. Do great work.

Electrical repair
LeeLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Josh Majors there is excellent. Had my car in and out very quickly. Price was fair and transparent. Update Oct 5 2023 I had to have the engine replaced in my other vehicle, and the job was done way quicker than I anticipated. They gave me several options and the cost was right in line with what I was told.

Electrical repairEngine repairTransmission
Claire6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My partner and I have been going to Sun Auto for ten years now. They've always been amazing. Through the years, they've helped us with everything from brakes to electrical issues, and it's all been quick, high-quality work. Everyone is friendly and knowledgeable, and, unlike other auto shops, I never feel taken…

Brake service & repairBrakesElectrical
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful people and service! Unexpected repair needed. They took care of it same day. Will be going to them in the future.

BrakesElectrical repair
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The people at Sun Automotive are very helpful and pleasant to work with. They work efficiently and are very knowledgeable. Jesse is kind and helps customers make the best decision based on the car’s needs, timing, and finances. A great experience overall!

Auto engine diagnosticElectrical repairEngine repair
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and personable. Willing to work with me to get through a weird repair and adjust work to my requests.

Electrical repairService not listed+ Quality+ Professionalism+ Value
OwenLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

Always great customer service, but they are just getting too far out on their pricing. At least 30 % over other shops, and that's with a discount they gave me when I mentioned how expensive they are. Probably won't be back.

Electrical repair
Iasonas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceElectrical repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical repair+ Quality+ Professionalism+ Value
Jazmine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBody & TrimBrake service & repair+ Punctuality+ Quality+ Professionalism
Christine5 years ago★★★★★

Rating only, no written review.

Air conditioningElectrical repair+ Punctuality+ Quality+ Professionalism
DanLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

ElectricalElectrical repair+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 60%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change43—
Vehicle maintenance28—
Auto engine diagnostic26—
Air & cabin filter replacement21—
Electrical repair17—
Brake service & repair15—
Transmission15—
Engine repair14—

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