Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
Sun Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%86+12.2Replies to reviews 7%45+3.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Sun Automotive

Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 379 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Automotive is better than 73% of towing services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Automotive is better than 67% of towing services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun Automotive is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun Automotive is better than 86% of towing services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Automotive is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Automotive is better than 45% of towing services.C
45

Reviews for your job

Customers hired Sun Automotive for 8 kinds of job.

Sun Automotive for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.29
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 48/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.33%

All 14 Google reviews tagged “Engine repair”

Ameer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Over the last year or so Sun Automotive has seen my vehicle twice for related issues regarding both a misfire and also a water pump replacement and other associated issues. While I want state out the gate, the staff are friendly helping you along with the mechanics being extremely diligent on addressing/diagnosing…

OverpricedAuto water leak repairAuto engine diagnosticEngine repair
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Not trustworthy.

OverpricedGeneral repairs & maintenanceAuto engine diagnosticEngine repair
WC8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

A few weeks ago my truck broke down in Springfield and had to be towed to Sun Automotive near Oakway. I was notified on Monday that my timing belt broke, causing serious damage to my engine. The staff was extremely honest and professional. They let me know that the timing belt that failed they replaced a few years…

Reasonable priceEngine repair
JeffLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have found them to be very professional, honest, and accommodating. They do quality work! I would highly recommend Sun Automotive!

TransmissionAuto engine diagnosticEngine repair
LeeLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Josh Majors there is excellent. Had my car in and out very quickly. Price was fair and transparent. Update Oct 5 2023 I had to have the engine replaced in my other vehicle, and the job was done way quicker than I anticipated. They gave me several options and the cost was right in line with what I was told.

Electrical repairEngine repairTransmission
A12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had to take my car in for servicing. I was very impressed with the service that I received from Sun Automotive, Campus. They were very kind and courteous, gave me a ride home, and did an excellent job fixing my car. I needed it to be expedited as I needed to drive out of town three days later. They were able to…

Engine repair
Claire6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My partner and I have been going to Sun Auto for ten years now. They've always been amazing. Through the years, they've helped us with everything from brakes to electrical issues, and it's all been quick, high-quality work. Everyone is friendly and knowledgeable, and, unlike other auto shops, I never feel taken…

Brake service & repairBrakesElectrical
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cooling systems flush and replace

Air & cabin filter replacementBrake service & repairBrakes
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The people at Sun Automotive are very helpful and pleasant to work with. They work efficiently and are very knowledgeable. Jesse is kind and helps customers make the best decision based on the car’s needs, timing, and finances. A great experience overall!

Auto engine diagnosticElectrical repairEngine repair
Andy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, friendly and didn't charge extra even though they found extra work after the estimate. Highly recommend!

Engine repair
Jon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sun Automotive is my go to garage in Eugene. Thorough inspections, great work quality, reasonable and transparent pricing on repairs. Jesse is awesome to work with...it's great to have a repair shop you can trust and rely on like Sun. I highly recommend them!

Air & cabin filter replacementAir conditioningAuto engine diagnostic
Ted8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

My son took his truck there because it was idling rough; He used FIXD to scan it and told the service writer it had a misfire on #5 cylinder when he dropped it off to get an estimate to repair it. They quoted him $1300-$1600, and said they needed to change the spark plugs and de-carbonize it. I traveled from Long…

Computer diagnosticsEngine repair
Cooper1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dropped my car off and they were extremely helpful and kind. They fixed it fast and let me know before they did anything they didn’t already inform me about. It was a great experience and I would definitely bring my car back next time I have troubles.

Engine repairTire rotationsTires+ Punctuality+ Quality+ Value
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 60%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change43—
Vehicle maintenance28—
Auto engine diagnostic26—
Air & cabin filter replacement21—
Electrical repair17—
Brake service & repair15—
Transmission15—
Engine repair14—

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