Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Sun Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%86+12.2Replies to reviews 7%45+3.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Sun Automotive

Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 379 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Automotive is better than 73% of towing services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Automotive is better than 67% of towing services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun Automotive is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun Automotive is better than 86% of towing services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Automotive is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Automotive is better than 45% of towing services.C
45

Reviews for your job

Customers hired Sun Automotive for 8 kinds of job.

Sun Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 9 Google reviews tagged “General repairs & maintenance”

Dorothya day ago★★★★★

Friendly, honest, courteous. Work is always done in a timely manner.

Reasonable priceGeneral repairs & maintenance
rich4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We dropped my daughter’s car for an oil change and the mechanics for that the drain plug was stripped. They allowed me to inspect and gave me a few options for a repair. I appreciated their thoroughness. Thank You

Reasonable priceGeneral repairs & maintenance
Casey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was in the middle of moving across town when my car started acting up; and of course it was a Friday. Evan at the Campus location was able to squeeze me in by 10 am the same day, and thankfully the crew was able to fix my car before they closed for the weekend. I will be forever thankful!

Reasonable priceGeneral repairs & maintenance
Andree5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job! Got me in so quickly when I was on a time crunch. Thank you!!!

General repairs & maintenance
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Not trustworthy.

OverpricedGeneral repairs & maintenanceAuto engine diagnosticEngine repair
J.P.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sun Automotive was so great, they were able to diagnose the annoying and frustrating noise with swiftness and a calm kindness. Upon pick up, the technician explained all his work, which was also detailed in the notes sent to me prior. I was so relieved that my vehicle was working and sounding so perfect… I also…

Great priceTiresGeneral repairs & maintenanceTire rotations
scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Last week we returned to the CAMPUS SUN AUTO as we have for 3 decades with both our current cars, a 2006 Ford Focus and a 2017 Ford Focus. Lane guided us through a number of services and repairs including going to bat for us with a third party to have them replace a faulty battery and get us an extended warranty at…

Great priceAir & cabin filter replacementAuto battery replacementGeneral repairs & maintenance
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Trustworthy. Clarity about work performed, time and helpful. Beyond expectations.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Rating only, no written review.

Not sureAuto battery replacementGeneral repairs & maintenanceWiper blade installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 60%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change43—
Vehicle maintenance28—
Auto engine diagnostic26—
Air & cabin filter replacement21—
Electrical repair17—
Brake service & repair15—
Transmission15—
Engine repair14—

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