Tropical fish store · Los Angeles, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%56+15.8Replies to reviews 8%3+0.2Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 40 pet storesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.6★★★★★327 Google reviews · 24 photos
81%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sunset Pet & Supplies 4.6 out of 5 based on 327 reviews, with the owner not replying to any comments. Customers frequently praise the knowledgeable staff, wide selection of exotic fish and plants, and reasonable pricing. However, low-star reviews highlight inconsistent inventory availability when calling ahead, occasional unhelpful or rude interactions, and concerns regarding animal health and store cleanliness.
Google rating: 4.6 out of 5 from 327 reviews (81% five-star).
Reviews on this page: 327 Google reviews (209 with written comments, 20 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 15, 2026.
Service: Pet Store serving Los Angeles, California.
Data from Google, last updated November 3, 2026.
Score profile vs other pet stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Sunset Pet & SuppliesPet Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunset Pet & Supplies: 60/100 on this factor. Category median: 83.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunset Pet & Supplies: 56/100 on this factor. Category median: 82.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunset Pet & Supplies: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunset Pet & Supplies: 3/100 on this factor. Category median: 44.F
3
Bar = this company · dark tick = category median.
Star ratings
327 Google reviews we collected
4.6of 5
5 stars26581%
4 stars3310%
3 stars62%
2 stars72%
1 star165%
Praise vs complaints
Phrases our text analysis found in 209 written reviews
92%praise
Praise17292%
Complaints148%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9350%
Price & value4424%
Would recommend2011%
Quality & results116%
Honesty & trust105%
Speed & response53%
Communication32%
What customers talk about
We read 209 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommended if you want knowledgeable service and reliable supplies.”
“Lady was rude and too busy speaking different language with someone else.”
“Friendly and knowledgeable employees and reasonable prices.”
“Parking is very expensive.”
“Cute nice store had everything and had exotic fish more exotic than most places I’ve been to, I recommend looking around!”
“AVOID THIS PLACE COMPLETELY--AWFUL FISH STORE AND AWFUL CUSTOMER SERVICE.”
“I drive 30 min to go here, awesome experience for the fish living crowd”
“I am devastated for the fishy that this awful man sold me under bad advice.”
“It’s rare these days to find someone who is willing to genuinely help and explain things instead of just rushing the conversation.”
“with a question about my aquarium, and the staff didn’t just give a quick answer — they took the time to explain everything clearly and gave really h…”
“…nd the staff didn’t just give a quick answer — they took the time to explain everything clearly and gave really helpful advice that actually solved my…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRoyalty8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
One of the best spots I've been to for reptile care. The staff member who helped me really knows their stuff and clearly has hands on experience with a wide variety of exotic animals. I feed my ball pythons live, and they consistently have every single mouse size I need in stock. Highly recommended if you want knowledgeable service and reliable supplies.
LLydia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I absolutely love this place. James takes amazing care of the fish. They are so healthy, i’ve never had any issues. Also this place has costae tetras which are difficult to find. I will forever shop here. Also the freshwater plants are in water here so melt is virtually zero🤌🏻✨
Аайдос9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I want to leave a review for this pet store. This was one of the best consultations I’ve ever received anywhere. I called with a question about my aquarium, and the staff didn’t just give a quick answer — they took the time to explain everything clearly and gave really helpful advice that actually solved my issue.…
ËËmiłianoLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Cute nice store had everything and had exotic fish more exotic than most places I’ve been to, I recommend looking around!
DDavidLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
I've shopped here for decades. Friendly and knowledgeable employees and reasonable prices.
SSimcha13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
I am devastated for the fishy that this awful man sold me under bad advice. Really awful. I was told by the older man that works there that I could fit a certain type of fish in my pond, but the wide consensus among every expert online is that it’s very unethical to keep a fish that size in my size pond. So i called…
One of the best spots I've been to for reptile care. The staff member who helped me really knows their stuff and clearly has hands on experience with a wide variety of exotic animals. I feed my ball pythons live, and they consistently have every single mouse size I need in stock. Highly recommended if you want knowledgeable service and reliable supplies.
I
ipaulo ibu5 reviewsiTotal number of Google reviews ipaulo has written across all businesses on Google Maps, not just this one.
I absolutely love this place. James takes amazing care of the fish. They are so healthy, i’ve never had any issues. Also this place has costae tetras which are difficult to find. I will forever shop here. Also the freshwater plants are in water here so melt is virtually zero🤌🏻✨
B
Bernie FraustoLocal Guide · 51 reviewsiTotal number of Google reviews Bernie has written across all businesses on Google Maps, not just this one.
I want to leave a review for this pet store. This was one of the best consultations I’ve ever received anywhere. I called with a question about my aquarium, and the staff didn’t just give a quick answer — they took the time to explain everything clearly and gave really helpful advice that actually solved my issue.
What stood out the most is that I received such a detailed consultation over the phone. It’s rare these days to find someone who is willing to genuinely help and explain things instead of just rushing the conversation.
I really appreciate the professionalism and great customer service. Thank you!
M
Manny Gonzalez3 reviewsiTotal number of Google reviews Manny has written across all businesses on Google Maps, not just this one.
I live close to this store and was excited to have a nice fish store near by. I just started my first salt water tank and went there to see what they have to offer.
I spoke with the older man working about my exact setup and even showed him photos and videos. My eyes were drawn to a cool looking fish and I asked him if I could have that one in my tank? He told me: of course! I asked him what they ate and if my tank was appropriately sized and his advice was totally wrong. I made it very clear to him that I only want to buy a fish that will live happily and healthfully in my tank. The fish he sold me was a spotted mandarin dragonet.
Once I got home, I did more research and not only was his advice about their care requirements completely wrong, I also learned that the fish he sold me had been completely starved and was severely malnourished.
He told me the fish could easily live in my 15 gallon tank, but everywhere else says they need a MINIMUM of a 30 gallon tank, with some people saying even larger than that. He also told me they will easily eat frozen mysis and brine shrimp. This was also wrong. These fish are notoriously hard to keep in captivity because they exclusively eat live copepods.
I’ve now had to spend a lot more money and time trying to add live copepods populations to my tank In order to try to bring this poor, starving fish back to life. And even if I’m successful at that, it’s very unlikely that she will live long in my tank.
I’ve attached photos of the fish he sold me and one as a comparison for what a healthy, well fed one should look like. You can see the fish he sold me has her skeleton showing and her stomach is collapsed in.
Also: while I was there, I saw multiple dead fish In his tanks….that should have been an instant red flag about this man’s knowledge and ability to keep fish.
