Analyzing 6,797,4526.8M ReviewsFor 19,20819.2K Experts

Experts Reviews · Company report
Sunset Tire & Auto Repair + Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%91+12.9Replies to reviews 7%70+4.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Sunset Tire & Auto Repair + Brakes

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 754 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunset Tire & Auto Repair + Brakes is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunset Tire & Auto Repair + Brakes is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 91% of auto repair shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunset Tire & Auto Repair + Brakes is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 70% of auto repair shops.B
70

Reviews for your job

Customers hired Sunset Tire & Auto Repair + Brakes for 8 kinds of job.

Sunset Tire & Auto Repair + Brakes for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#88 / 151
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 25 Google reviews tagged “Auto engine diagnostic” · showing 20

Donot4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★

Not competent in fixing vehicles they claim they are able to work on.

OverpricedAuto engine diagnostic
dave3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Repeat done on time and below estimate. Ask for Diego. Very very knowledgeable

Reasonable priceAuto engine diagnostic
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Professional, very communicative, friendly and efficient.

Reasonable priceAuto engine diagnosticBattery
Brett11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Extra Speical Automotive Care at Sunset. They should Change name to Sunrise, since they give your Vehicle another new day when you choose Them to do the Automotive Work.

Reasonable priceTransmissionElectricalAuto engine diagnostic
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Maricela made my day yesterday when we brought our Ford in for regular service. I had never met her before, but what a wonderfully bright personality, she really, genuinely cares about her customers and the quality of work done at Sunset! We have been with Sunset for over a decade and will not take our cars…

Reasonable priceAuto engine diagnosticOil changeService not listed
Ivan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Super knowledgeable and friendly staff. Very smooth experience. Was kept informed and involved throughout the whole process. I got a full inspection done and also got my lowering springs installed after being informed of my shocks being worn out. Highly recommend sunset to anyone looking for trustworthy, professional services.

Reasonable priceTransmissionAir & cabin filter replacementTires
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Simply the best and most trustworthy shop I have ever known. Honest, skilled, straight-shooting, hard-working folks.

Great priceAuto engine diagnosticOil change
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always there to help and get what i need in a very timely manner. Diego and the whole crew are awesome.

Great priceAuto engine diagnosticBatteryOil change
BlakeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These people are awesome. Highly recommend them.

Great priceTransmissionTiresAuto engine diagnostic
Sadie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hands down the best mechanic shop. Very thorough and communicative. Thank you for taking care of my engine lifters and camshaft

Reasonable priceAuto engine diagnostic
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I own a remodeling company in the Chicagoland area. My work trucks take a daily beating transporting heavy materials and driving lots of miles. I only trust one auto repair shop with not only my company vehicles but personal as well, Sunset Auto & Tire. The owner Maricela goes way out of her way to make sure each of…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Noble4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Everyone at Sunset Auto Repair is friendly and very professional..Front desk service is helpful and resourceful and prompt in service, a piece of mind when I used their service. Highly recommend.

Reasonable priceAuto engine diagnostic
Uriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Would highly recommend setting up an appointment at this shop! Everyone is extremely friendly and they will leave you satisfied. The work performed is top tier, best shop around for sure.

Great priceTransmissionAir & cabin filter replacementExhaust
FrankLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Extremely happy with my experience. They’re very customer focused. I highly recommend.

Great priceTiresAuto engine diagnostic
CoryLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service and communication. Thoroughly enjoyed working with the team at sunset auto. Highly recommend 👌

Great priceElectricalAuto engine diagnosticBrakes
gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Being a first time customer I really didn’t know what to expect but the service and great results was better than any car dealer ship. I’ve returned twice for service problems and they have been exceptionally helpful to solve my problems. Highly recommend them over any dealerships that I have experience.

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
Kjersten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The Sunset team is amazing! We have needed quite a bit of help with several cars the past couple of years and this is the best garage I have ever used. Everyone is kind and responsive. The work is well done and completed quickly. Communication is top notch. Text updates and estimates are so helpful! Scheduling is…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Kei1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The folks at Sunset were very kind to me when I was in a bind. The parking brake broke on my very old Mercedes and they fixed me up for a very good rate. They also special ordered parts for it, which I very much appreciated as it was extra effort on their part. I do intend to return to them as much as I can over the lifetime of this old boat.

Great priceAuto engine diagnosticBrakesService not listed
Darren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great vehicle repair, wonderful staff I would definitely recommend them if I new more people in the area

Great priceTiresAuto engine diagnosticService not listed
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top-notch customer service, transparency around pricing, and high quality repair work. We take our Buick and BMW here. Would recommend Sunset to anyone.

Great priceTiresSteering & suspension repairElectrical

Show more auto engine diagnostic reviews (5 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires58—
Oil change39—
Brakes28—
Auto engine diagnostic25—
Air & cabin filter replacement17—
Battery16—
Steering & suspension repair15—
Transmission11—

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