Not competent in fixing vehicles they claim they are able to work on.
Response from the owner · 5 days ago
6 reviews at 1 star each, from 6 accounts, in 15 minutes. We will not answer frustration with frustration. Here is simply what happened, because our neighbors deserve the full story. A 2013 Honda Pilot with 184,246 miles came to us on October 14 with several warning lights on, and we took every concern seriously. Our techs went through the whole car for free and documented 37 findings with photos and video. For the brake computer fault, they followed Honda's own steps: they confirmed it had power, ran the software update she approved online in writing, and the light stayed on, which showed the computer itself had failed inside. We then priced a new Honda module and a used one, with every risk of the used option written out in plain English, and on October 20 she chose not to move forward with either, or with the other needs we found, like 2 dead tire sensors, tires past their safe life, and 1 cylinder misfiring because oil is getting past worn piston rings, something this engine is known for.
We understand her frustration with the warranty, and honestly we share it. We spent days on the phone with her warranty company Omega. They paid $55 toward her oil change and said no to the module, no to the sensors, and no to the testing, and the 1 other covered path was an engine claim that has to run through whichever shop takes the engine apart. While all of this went on, she drove our loaner car free for a full week and the inspection cost her nothing. We wish her nothing but well, and if she ever wants to finish the job with us, our door stays open. ~ Maricela, Owner
