Analyzing 6,797,4526.8M ReviewsFor 19,20819.2K Experts

Experts Reviews · Company report
Sunset Tire & Auto Repair + Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%91+12.9Replies to reviews 7%70+4.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Sunset Tire & Auto Repair + Brakes

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 754 Google reviews

📞 Call (847) 380-8513Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunset Tire & Auto Repair + Brakes is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunset Tire & Auto Repair + Brakes is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 91% of auto repair shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunset Tire & Auto Repair + Brakes is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 70% of auto repair shops.B
70

Reviews for your job

Customers hired Sunset Tire & Auto Repair + Brakes for 8 kinds of job.

Sunset Tire & Auto Repair + Brakes for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 105
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Battery”

Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Professional, very communicative, friendly and efficient.

Reasonable priceAuto engine diagnosticBattery
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always there to help and get what i need in a very timely manner. Diego and the whole crew are awesome.

Great priceAuto engine diagnosticBatteryOil change
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience with Sunset. Everything was explained and everyone was very patient. They also helped me figure out the locked lug nuts on my tires. I didn’t know I had them And had no key. Thanks to Gavin’s guidance my problem is solved. I recommend Sunset 100%

TiresBatteryOil change
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I own a remodeling company in the Chicagoland area. My work trucks take a daily beating transporting heavy materials and driving lots of miles. I only trust one auto repair shop with not only my company vehicles but personal as well, Sunset Auto & Tire. The owner Maricela goes way out of her way to make sure each of…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Uriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Would highly recommend setting up an appointment at this shop! Everyone is extremely friendly and they will leave you satisfied. The work performed is top tier, best shop around for sure.

Great priceTransmissionAir & cabin filter replacementExhaust
CoryLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service and communication. Thoroughly enjoyed working with the team at sunset auto. Highly recommend 👌

Great priceElectricalAuto engine diagnosticBrakes
gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Being a first time customer I really didn’t know what to expect but the service and great results was better than any car dealer ship. I’ve returned twice for service problems and they have been exceptionally helpful to solve my problems. Highly recommend them over any dealerships that I have experience.

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have taken all our cars here for three years. They are honest and fair prices

Reasonable priceTiresBrakesBattery
Rich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The staff at sunset is amazing & wonderful & so helpful! We love Gavin, Maricela, Chris, Angel & Luz! Plus they have the cutest doggies there!

Reasonable priceBatteryOil change
LucyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We just moved to the area and finding Sunset was a huge relief in terms of getting set up with a reliable and trustworthy mechanic. Gavin was personable, knowledgeable, and patient - clearly looking out for the best interest of me & my vehicle. We will continue to service our car here and absolutely recommend this great team. Thank you!

BrakesBatteryOil change
Yasmin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The service, attention and place is Great. Definitely a 5 star place. Had an oil change recently and I was well taken care of.

Great priceAir & cabin filter replacementBrakesBattery
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I highly recommend this business.

Reasonable priceTiresBrakesBattery
VladislavLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great local repair shop. Flor and Diego were very helpful and professional! Appreciate the updates and communication throughout the whole process!

Reasonable priceElectricalBattery
Justino2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresBatteryOil change
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceBody & TrimBatteryOil change
GiorgioLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

TransmissionAir & cabin filter replacementElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires58—
Oil change39—
Brakes28—
Auto engine diagnostic25—
Air & cabin filter replacement17—
Battery16—
Steering & suspension repair15—
Transmission11—

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