Analyzing 6,797,4526.8M ReviewsFor 19,20819.2K Experts

Experts Reviews · Company report
Sunset Tire & Auto Repair + Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%91+12.9Replies to reviews 7%70+4.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Sunset Tire & Auto Repair + Brakes

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 754 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunset Tire & Auto Repair + Brakes is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunset Tire & Auto Repair + Brakes is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 91% of auto repair shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunset Tire & Auto Repair + Brakes is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 70% of auto repair shops.B
70

Reviews for your job

Customers hired Sunset Tire & Auto Repair + Brakes for 8 kinds of job.

Sunset Tire & Auto Repair + Brakes for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 147
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Steering & suspension repair”

DonLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

very knowledgeable and personal service, impressive/professional shop with capabilities to perform a wide range of services.

Reasonable priceSteering & suspension repairService not listed
ChrisLocal Guide · 151 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Honest, fairly fast, and fair. That’s about all you can ask for in a repair shop!

Reasonable priceTiresSteering & suspension repairBrakes
Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My favorite car repair folks by far! I even got a house call when I couldn't successfully get my car started to get it over to Sunset. Happy customers for a decade.

Reasonable priceTiresSteering & suspension repairOil change
Ivan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Super knowledgeable and friendly staff. Very smooth experience. Was kept informed and involved throughout the whole process. I got a full inspection done and also got my lowering springs installed after being informed of my shocks being worn out. Highly recommend sunset to anyone looking for trustworthy, professional services.

Reasonable priceTransmissionAir & cabin filter replacementTires
Halestorm6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Maricela and Diego are the best! I always know my car is going to be taken care of with them. Sunset Tire is amazing, they text you with updates so you know exactly how it’s going. They always do a thorough inspection and never pressure you to upsell.

Great priceSteering & suspension repair
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I own a remodeling company in the Chicagoland area. My work trucks take a daily beating transporting heavy materials and driving lots of miles. I only trust one auto repair shop with not only my company vehicles but personal as well, Sunset Auto & Tire. The owner Maricela goes way out of her way to make sure each of…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Elise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

So awesome!!! Taking a road trip to Oklahoma with my 2011 170k mile scion tc and they made sure I was ready and what service items to take priority of. Also women owned you know you’re getting high quality service!! I’m a bit of a car junkie myself so really cool to see her dreams come true. Would recommend to anyone for anything.

Reasonable priceTiresSteering & suspension repairOil change
Uriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Would highly recommend setting up an appointment at this shop! Everyone is extremely friendly and they will leave you satisfied. The work performed is top tier, best shop around for sure.

Great priceTransmissionAir & cabin filter replacementExhaust
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great customer service is expected when everything goes right with a repair. In my case, the first batch of parts were not up to the quality that Sunset expected, so they ended up keeping the car longer than expected to be 100% sure the repair was up to their standards. Providing top level customer service when…

Great priceSteering & suspension repair
Kjersten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The Sunset team is amazing! We have needed quite a bit of help with several cars the past couple of years and this is the best garage I have ever used. Everyone is kind and responsive. The work is well done and completed quickly. Communication is top notch. Text updates and estimates are so helpful! Scheduling is…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This crew is fantastic!!

Great priceExhaustTiresSteering & suspension repair
Bora8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service ever.

Great priceTransmissionAir & cabin filter replacementTires
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top-notch customer service, transparency around pricing, and high quality repair work. We take our Buick and BMW here. Would recommend Sunset to anyone.

Great priceTiresSteering & suspension repairElectrical
Stephen2 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repair
Marcella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repairElectricalOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires58—
Oil change39—
Brakes28—
Auto engine diagnostic25—
Air & cabin filter replacement17—
Battery16—
Steering & suspension repair15—
Transmission11—

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