Analyzing 6,797,4526.8M ReviewsFor 19,20819.2K Experts

Experts Reviews · Company report
Sunset Tire & Auto Repair + Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%91+12.9Replies to reviews 7%70+4.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Sunset Tire & Auto Repair + Brakes

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 754 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunset Tire & Auto Repair + Brakes is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunset Tire & Auto Repair + Brakes is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 91% of auto repair shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunset Tire & Auto Repair + Brakes is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 70% of auto repair shops.B
70

Reviews for your job

Customers hired Sunset Tire & Auto Repair + Brakes for 8 kinds of job.

Sunset Tire & Auto Repair + Brakes for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#88 / 121
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 58 Google reviews tagged “Tires” · showing 20

sue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Love this place.

Reasonable priceTiresOil change
Kevin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Friendly, professional and expedited service with reasonable rates. I will be bringing my cars for future services.

Reasonable priceTires
Ignacio10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great job and excellent service!

Reasonable priceTires
ChrisLocal Guide · 151 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Honest, fairly fast, and fair. That’s about all you can ask for in a repair shop!

Reasonable priceTiresSteering & suspension repairBrakes
Brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My right rear tire went flat after driving through a construction area. I was near Sunset Tire & Auto repair in Lake Bluff and pulled in. I talked to the service manager, Diego, and he helped me immediately. He got my spare from under my car and his technician replaced my flat tire with the spare. I was in and out…

Great priceTires
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great customer service!

Reasonable priceTires
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They worked me in on short notice, I appreciate that.

Reasonable priceTires
Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My favorite car repair folks by far! I even got a house call when I couldn't successfully get my car started to get it over to Sunset. Happy customers for a decade.

Reasonable priceTiresSteering & suspension repairOil change
Ivan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Super knowledgeable and friendly staff. Very smooth experience. Was kept informed and involved throughout the whole process. I got a full inspection done and also got my lowering springs installed after being informed of my shocks being worn out. Highly recommend sunset to anyone looking for trustworthy, professional services.

Reasonable priceTransmissionAir & cabin filter replacementTires
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience with Sunset. Everything was explained and everyone was very patient. They also helped me figure out the locked lug nuts on my tires. I didn’t know I had them And had no key. Thanks to Gavin’s guidance my problem is solved. I recommend Sunset 100%

TiresBatteryOil change
DougLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Helped my wife out on short notice to repair a tire. Could not be happier with Sunset’s work. Just the best

Great priceTires
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been getting my tires from Sunset Tire for years now. I always get GREAT service from them. It is the reason I will travel many many miles to do so.

Great priceTires
Vicky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This was my first time at Sunset and will for sure be back. Very professional and services excellent. No longer worth going to the dealer for service when you have excellent service right around the corner at a very reasonable price.

Reasonable priceAir & cabin filter replacementTiresOil change
Grant7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service

Not sureAir & cabin filter replacementTiresService not listed
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Outstanding service and attention to detail - they are the place to go!

Tires
BlakeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These people are awesome. Highly recommend them.

Great priceTransmissionTiresAuto engine diagnostic
Ange3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OMG! I was driving from South Chicago with a leak that I had to stop and refill twice today and saw Sunset tT&A. Chris knew exactly what to do found the puncture on the tire and plugged it with 5min. Great Customer Service!

Tires
Dr.Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always a 10 out of 5!!! Plus, this time I sat outside surrounded by the beauty of the 🪴 plants. I love this place!! See ya next time.

Customer photo from Dr.'s review
Reasonable priceAir & cabin filter replacementTiresOil change
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Came in for a check on a leaking tire and within an hour had the tire patched and out the door. Asked about additional services for Mini Coopers and was glad to hear they use either aftermarket or OEM parts, depending on customer preference. Will definitely be coming back, as they're much closer to me and very, very likely cheaper than the dealer. :)

Reasonable priceTires
Stacey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Extremely friendly and efficient! Very pleased with the service

Great priceTiresOil change

Show more tires reviews (38 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires58—
Oil change39—
Brakes28—
Auto engine diagnostic25—
Air & cabin filter replacement17—
Battery16—
Steering & suspension repair15—
Transmission11—

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