Analyzing 6,797,4526.8M ReviewsFor 19,20819.2K Experts

Experts Reviews · Company report
Sunset Tire & Auto Repair + Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%91+12.9Replies to reviews 7%70+4.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Sunset Tire & Auto Repair + Brakes

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 754 Google reviews

📞 Call (847) 380-8513Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunset Tire & Auto Repair + Brakes is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunset Tire & Auto Repair + Brakes is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 91% of auto repair shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunset Tire & Auto Repair + Brakes is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunset Tire & Auto Repair + Brakes is better than 70% of auto repair shops.B
70

Reviews for your job

Customers hired Sunset Tire & Auto Repair + Brakes for 8 kinds of job.

Sunset Tire & Auto Repair + Brakes for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Transmission”

Debbie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great job Thanks

Great priceTransmission
Brett11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Extra Speical Automotive Care at Sunset. They should Change name to Sunrise, since they give your Vehicle another new day when you choose Them to do the Automotive Work.

Reasonable priceTransmissionElectricalAuto engine diagnostic
Lori11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Love working with Marcella and her crew!! best Service within 100 miles range of the North Shore!! Huge kudos as a woman owned business!!! From the minute, you make your first Phone call to the minute you drive out with any type of repair or oil change. You are treated like family!! I would never take any of our…

Reasonable priceTransmission
Ivan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Super knowledgeable and friendly staff. Very smooth experience. Was kept informed and involved throughout the whole process. I got a full inspection done and also got my lowering springs installed after being informed of my shocks being worn out. Highly recommend sunset to anyone looking for trustworthy, professional services.

Reasonable priceTransmissionAir & cabin filter replacementTires
Rodney12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Diego is a pleasure to work with! Fairly priced with strong quality and service.

Reasonable priceTransmissionAir conditioning
BlakeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These people are awesome. Highly recommend them.

Great priceTransmissionTiresAuto engine diagnostic
Uriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Would highly recommend setting up an appointment at this shop! Everyone is extremely friendly and they will leave you satisfied. The work performed is top tier, best shop around for sure.

Great priceTransmissionAir & cabin filter replacementExhaust
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Best service and honest!

Great priceTransmissionAir & cabin filter replacement
Bora8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service ever.

Great priceTransmissionAir & cabin filter replacementTires
mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionAir & cabin filter replacementService not listed
GiorgioLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

TransmissionAir & cabin filter replacementElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires58—
Oil change39—
Brakes28—
Auto engine diagnostic25—
Air & cabin filter replacement17—
Battery16—
Steering & suspension repair15—
Transmission11—

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