Carpet cleaning service · Oklahoma City, OK · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★542 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$209typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's punctuality, transparent pricing, and thorough cleaning results for carpets, rugs, and tile. Recurring themes include professional communication, efficient scheduling, and effective removal of pet stains and grime. One low-star review noted a discrepancy between the online booking price and the final charge for a large sectional, though the owner addressed all customer feedback.
Google rating: 5.0 out of 5 from 542 reviews (99% five-star).
Reviews on this page: 542 Google reviews (469 with written comments, 54 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Carpet Cleaning serving Oklahoma City, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunshine Carpet & Tile Cleaning: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunshine Carpet & Tile Cleaning: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunshine Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunshine Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunshine Carpet & Tile Cleaning: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
542 Google reviews we collected
5.0of 5
5 stars53499%
4 stars71%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 469 written reviews
99%praise
Praise93399%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3063%
Reasonable1735%
Overpriced00%
Not sure12%
$209-21% vs typical carpet cleaning
Middle half of what 24 customers paid ($139–$298) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results27429%
Staff & attitude20822%
Would recommend15316%
Speed & response15216%
Price & value859%
Communication515%
Honesty & trust172%
What customers talk about
We read 469 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michael did a great job on my carpets and my chair.”
“They helped get a horrible dog smell out of a couch I had just purchased!”
“He was extremely kind, personable and considerate as well.”
“I will absolutely use Sunshine again in the future and very highly recommend.”
“" In any event, I would definitely get clear with the office on pricing before booking to avoid this sticker shock.”
“…or us and when Chase found out we were not happy with the results he immediately rescheduled us and came back out himself to clean them the right way.…”
“I am very satisfied and was thankful the charges were very reasonable.”
“Communication has been excellent, and whenever challenges came up, they documented them thoroughly with emails and photos so we always knew what was h…”
“Super easy to book with, transparent with their prices.”
People customers mention
Chase34 reviews
Justin8 reviews
Corey6 reviews
Michael5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sunshine Carpet & Tile Cleaning for 4 kinds of job. Pick one to see what they paid and said.
Callie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Super easy to book with, transparent with their prices. I have older dogs with a lot of accidents, we went over the spots that I was most concerned about. They took their time
And did not rush and did an amazing job.
Paid $100–150Great price
SelmaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Michael did a great job on my carpets and my chair. I am very satisfied and was thankful the charges were very reasonable.
Paid $200–250Great price
Nevada1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We have used Sunshine Carpet Cleaning for about 2 years now. We have always loved how clean the carpets have come out and how they always looked like brand new carpet. We recently had a poor experience with Michael cleaning our 2 most recent apartments for us and when Chase found out we were not happy with the…
Paid $100–150Great price
musickLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Fantastic!! We are totally blown away at how great our furniture & carpets look. Chase did a wonderful job; he was on-time & so personable. I have already booked an appointment for our next cleaning in the fall. I recommend Sunshine Carpet & Tile Cleaning totally!!!
Paid $150–200Great price
Jackie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Another great job! Very professional and fast from the start to finish from getting quote to setting up the date to the day of the job. Chace was amazing! Carpet looks and smells wonderful.
Paid $400–450Great price
Jacy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
THE BEST! Booked an appointment so easy. I hated my carpets every time I looked at them. They were so stained. Literally all of it gone within one appointment. Couldn’t recommend enough!
Super easy to book with, transparent with their prices. I have older dogs with a lot of accidents, we went over the spots that I was most concerned about. They took their time
And did not rush and did an amazing job.
Price assessment: Great price
Price: $100–150
Response from the owner · 6 hours ago
Thank you, Callie! Accidents come with the territory when you love older dogs ❤️ We’re happy we could help and appreciate you taking the time to leave us a review!
Gdub3 reviewsiTotal number of Google reviews Gdub has written across all businesses on Google Maps, not just this one.
We have used Sunshine Carpet Cleaning for about 2 years now. We have always loved how clean the carpets have come out and how they always looked like brand new carpet. We recently had a poor experience with Michael cleaning our 2 most recent apartments for us and when Chase found out we were not happy with the results he immediately rescheduled us and came back out himself to clean them the right way. This company is an honest company and truly cares about their clients being happy. THANK YOU, CHASE!
Price assessment: Great price
Price: $100–150
Response from the owner · 6 hours ago
Thank you for sticking with us and giving us the chance to make things right. You should be able to count on us every time, and we’re grateful you let us know so we could take care of it. Your continued trust means a lot to us! ☀️
Lycrisha Mettry2 reviewsiTotal number of Google reviews Lycrisha has written across all businesses on Google Maps, not just this one.
I can’t tell you how AWESOME this carpet and tile cleaner is! He went ABOVE and BEYOND my expectations. He was extremely kind, personable and considerate as well. He was 20 minutes early and very eager to make sure I was pleased. My carpets look AMAZING! I will absolutely use Sunshine again in the future and very highly recommend. Don’t bother using anyone else……!
Response from the owner · 6 hours ago
Lycrisha, you’ve made our day! Thank you for such a warm recommendation and for choosing Sunshine. We’d love to help again whenever you need us!
Katie Folta2 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I was so pleased with the work done by Sunshine Carpet Cleaning! The technician was professional, timely, and did an excellent job on our carpets and couch. They look and smell brand new!! Thankful to have found this company.
Price assessment: Great price
Response from the owner · a week ago
Amanda, thank you so much for this review! We're thrilled to hear how happy you are with your freshly cleaned carpets and couch. We appreciate you trusting Sunshine with your home and are so glad you found us. We look forward to helping you again in the future! ☀️
Margaret Musser7 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
We hired Sunshine Carpet and Tile Cleaning to come clean our carpet. We have 2 dogs and 2 small kids, so the carpet gets quite the beating. Michael came out and did such a great job and was so thorough. Definitely will hire again!
Response from the owner · a week ago
Margaret, thank you so much for taking the time to share this! With two dogs and two little ones, I can only imagine how much life your carpets see! We love helping busy families get their homes feeling fresh again, and it makes me so happy to hear that Michael took such great care of you. I'll be sure to pass along your kind words to him! We truly appreciate you choosing our small business and would love to help you again anytime. ☀️
Pat BlackwellLocal Guide · 21 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Fantastic!! We are totally blown away at how great our furniture & carpets look. Chase did a wonderful job; he was on-time & so personable. I have already booked an appointment for our next cleaning in the fall. I recommend Sunshine Carpet & Tile Cleaning totally!!!
Price assessment: Great price
Price: $150–200
Response from the owner · a year ago
This made our day—thank you! Chase puts so much heart into what he does, and we’re so glad it showed. Can’t wait to see you again in the fall! Thanks for the kind words and for trusting Sunshine with your home ☀️
