iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%93+28.6Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 47 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★24 Google reviews · 4 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Super Cleaners 2 five stars based on twenty-four reviews. Customers consistently highlight the facility's punctuality, fair pricing, and friendly communication, noting that staff often call to report issues or return lost items. Services include dry cleaning for suits, dresses, and military uniforms, as well as alterations and stain removal. The business maintains a high response rate, with the owner replying to ninety-six percent of reviews.
Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
Reviews on this page: 24 Google reviews (19 with written comments, 2 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: August 30, 2026.
Service: Ironing Service serving Lacey, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Super Cleaners 2Ironing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Cleaners 2: 95/100 on this factor. Category median: 87.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Cleaners 2: 93/100 on this factor. Category median: 84.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Cleaners 2: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–
Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars24100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
100%praise
Praise22100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude836%
Quality & results627%
Speed & response29%
Price & value29%
Honesty & trust29%
Would recommend29%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional and dependable they can't get it out nothing well”
“She and her team consistently provide top notch service.”
“Polite, courteous and timely!”
“Quick turnaround, fair prices and friendly owner.”
“Very friendly, helpful and honest!”
“I highly recommend this place for any military personnel needing dry cleaning and press.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AaronLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The dry cleaner with the best reviews I saw. Now 2 blankets and a dress shirt later and am so satisfied! One of the blankets I've never gotten dry cleaned (embarrassing as it is). Looks brand new, fluffy, and the smell is clean and not too much.
RyanLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've been coming to this place for years now, probably close to a decade, and my dress shirts and suits always come back pristine. I've tried out several different dry cleaners in Thurston County and they were all disappointments. Come here and have Caroline take care of all your dry cleaning needs. She and her team consistently provide top notch service.
Sean7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
This place took very excellent care of my favorite trench coat. Customer service was super friendly too. First time customer.
HannahLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Always love going here. Dad takes his suits and I take my dresses. She also does alterations perfectly. :) will always go here.
AveryLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had a great experience getting clothes dry cleaned here. The owner was so friendly and did a great job. Will definitely be back!
Monica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very friendly, helpful and honest! After dropping off items, I received a voicemail that they found two $50.00 bills in the grooms pocket. I was given the cash when I picked up the items! They did an amazing job.
The dry cleaner with the best reviews I saw. Now 2 blankets and a dress shirt later and am so satisfied! One of the blankets I've never gotten dry cleaned (embarrassing as it is). Looks brand new, fluffy, and the smell is clean and not too much.
Response from the owner · a month ago
Hi Aaron,
Thank you for your great review. We are happy that you are satisfied with our service. It’s our pleasure!
Carolyn
Super Cleaners 2
Ryan EnglishLocal Guide · 19 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I've been coming to this place for years now, probably close to a decade, and my dress shirts and suits always come back pristine. I've tried out several different dry cleaners in Thurston County and they were all disappointments. Come here and have Caroline take care of all your dry cleaning needs. She and her team consistently provide top notch service.
Response from the owner · 2 months ago
Hi Ryan,
Thank you so much for a great review. We appreciate you being our customer many years.
We will continue our best.
Carolyn
Sean Elle7 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Always love going here. Dad takes his suits and I take my dresses. She also does alterations perfectly. :) will always go here.
Response from the owner · a year ago
Hi Hannah
We are glad that you are pleased with our dry cleaning and alterations service. We will welcome you back any days. Thank you for the review.
Carolyn
Super Cleaners 2
Avery SchearerLocal Guide · 36 reviewsiTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
Very friendly, helpful and honest! After dropping off items, I received a voicemail that they found two $50.00 bills in the grooms pocket. I was given the cash when I picked up the items! They did an amazing job.
Response from the owner · a year ago
Hi Monica,
It was our pleasure and we are happy to serve you.
Carolyn
Kerbie BarrantesLocal Guide · 18 reviewsiTotal number of Google reviews Kerbie has written across all businesses on Google Maps, not just this one.
