Window supplier · Bal Harbour, FL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%0+0Replies to reviews 8%19+1.6Momentum penalty0−10Experts Score= 35Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★154 Google reviews · 24 photos
94%five-star reviews
3.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
31.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Super Impact Windows and Doors 4.8 out of 5 based on 154 reviews. Positive feedback highlights competitive pricing, fast turnaround for in-stock hurricane impact windows and doors, and professional installation services. However, a recurring criticism in low-star reviews involves unresponsiveness to customer inquiries and non-refundable deposits after payments are made. The owner replied to only 14% of these reviews.
Google rating: 4.8 out of 5 from 154 reviews (94% five-star).
Reviews on this page: 154 Google reviews (137 with written comments, 6 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: November 9, 2026.
Service: Window Replacement Service serving Bal Harbour, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: momentum.
This companyWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Impact Windows and Doors 365: 68/100 on this factor. Category median: 91.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Impact Windows and Doors 365: 0/100 on this factor. Category median: 89.F
0
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Impact Windows and Doors 365: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Super Impact Windows and Doors 365: 19/100 on this factor. Category median: 57.F
19
Bar = this company · dark tick = category median.
Star ratings
154 Google reviews we collected
4.8of 5
5 stars14594%
4 stars00%
3 stars00%
2 stars00%
1 star96%
Praise vs complaints
Phrases our text analysis found in 137 written reviews
94%praise
Praise15394%
Complaints106%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4125%
Would recommend3018%
Staff & attitude2515%
Speed & response2515%
Price & value1912%
Honesty & trust149%
Communication96%
What customers talk about
We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They pay attention to the details, deliver quality work, and offer fast turnaround on custom orders.”
“I highly recommend them to any contractor or homeowner looking for a reliable impact window and door supplier.”
“Mario is professional, responsive, and resourceful when we need help sourcing hurricane impact windows and doors.”
“Unprofessional kid that doesn’t know how to run a business.”
“As a licensed building contractor, I depend on suppliers who deliver on time and get it right the first time.”
“Thanks again Mario for great deal on high end sliders!”
“I provided a service, and you responded with a price of USD 5,345, requesting a 50% deposit, which we paid on 12/05/2023 (USD 2,673).”
“His team has been reliable every time we’ve subcontracted work to them.”
“SCAMMERS!”
“I worked with Mario and he was reliable, good at communicating and explained everything clearly.”
“They have ignored every email and phone call I’ve sent seeking a status update.”
People customers mention
Mario9 reviews
French7 reviews
Miami4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sheenaa day ago★★★★★
We have worked with Mario and the Super Impact team on several projects for our customers. Mario is professional, responsive, and resourceful when we need help sourcing hurricane impact windows and doors. His team has been reliable every time we’ve subcontracted work to them. They pay attention to the details,…
Lidia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
We used Super impact for all hurricane impact windows and doors replacement on one of our homes.
The price was unbeatable, we called several different companies to give us a quote but the prices were too high.
Also the best part about it they had all my impact windows and doors sizes ready in stock with no wait like…
PaulLocal Guide · 96 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thanks again Mario for great deal on high end sliders! And the fact that you drove them up yourself next day is greatly appreciated!
Daniella1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Unprofessional kid that doesn’t know how to run a business. All he knows is take your money and ignore you. Mario is known for ignoring clients after taking their money. Read the bad reviews. You’ll be lucky if you get windows installed correctly. Go somewhere else, plenty of better people out here
Gabriel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Found the door we needed and got it delivered quickly. Great service and great prices 👏
Lisi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Muy buen servicio los recomiendo a todo mundo. La calidad del producto de Ventanas y Puertas son muy buenas. La atención del equipo fue excelente. El proceso fue muy rápido estoy muy contenta con mis nuevas Ventanas y Puertas de impacto contra huracán en mi casa de Miami
We have worked with Mario and the Super Impact team on several projects for our customers. Mario is professional, responsive, and resourceful when we need help sourcing hurricane impact windows and doors. His team has been reliable every time we’ve subcontracted work to them. They pay attention to the details, deliver quality work, and offer fast turnaround on custom orders. We’re very happy with their service and look forward to working with them on all future projects
Response from the owner · a day ago
Thank you, Sheena, for the thoughtful review and for trusting Mario and the Super Impact team with your projects. We are pleased to hear our responsiveness, attention to detail, and fast turnaround have supported your customers well. Your continued partnership means a lot to us, and we appreciate the opportunity to subcontract work for your team. We look forward to working together on many more projects.
Ron Faugue2 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Lifesavers When It Counted
As a licensed building contractor, I depend on suppliers who deliver on time and get it right the first time. Super Impact Windows and Doors did exactly that when I was in a real pinch.
I needed an impact window fast to meet an inspection deadline, and their team stepped up right away. They were responsive, clear about timing, and moved quickly without cutting corners. The window arrived on schedule, was built to spec, and the quality was excellent. It passed inspection without a hitch, which kept my project on track and my client happy.
Fast service is easy to promise; delivering it under pressure while keeping quality high is rare. Super Impact Windows and Doors came through when I needed them most, and they've earned my trust and my future business. I highly recommend them to any contractor or homeowner looking for a reliable impact window and door supplier.
— Ron F, RF Renovations LLC
Response from the owner · 4 days ago
Thank you, Ron, for the generous review and for trusting Super Impact Windows and Doors when time was critical. We are glad our team could respond quickly, deliver a quality window to spec, and help keep your project on schedule. We appreciate your recommendation and look forward to supporting RF Renovations on future projects.
Lidia Marin3 reviewsiTotal number of Google reviews Lidia has written across all businesses on Google Maps, not just this one.
We used Super impact for all hurricane impact windows and doors replacement on one of our homes.
The price was unbeatable, we called several different companies to give us a quote but the prices were too high.
Also the best part about it they had all my impact windows and doors sizes ready in stock with no wait like every other company that had over 12 weeks of manufacturing wait. Receive excellent service. Profesional detailed installation. If you are in the market for hurricane impact doors and windows I would recommend to all!
Response from the owner · 6 days ago
Thank you, Lidia, for sharing your experience and recommendation. We are thrilled our in-stock selection and installation helped you avoid long wait times and that you were pleased with the price. Our team takes pride in providing professional, detail-oriented service and we appreciate you noticing. It was a pleasure working on your home.
Paul YostLocal Guide · 96 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Thanks again Mario for great deal on high end sliders! And the fact that you drove them up yourself next day is greatly appreciated!
Response from the owner · 2 months ago
Thanks Paul! We are thrilled you love the sliders and that Mario could deliver them the next day. We appreciate your business and look forward to helping you again.
Daniella1 reviewiTotal number of Google reviews Daniella has written across all businesses on Google Maps, not just this one.
Unprofessional kid that doesn’t know how to run a business. All he knows is take your money and ignore you. Mario is known for ignoring clients after taking their money. Read the bad reviews. You’ll be lucky if you get windows installed correctly. Go somewhere else, plenty of better people out here
Gabriel Santiago4 reviewsiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Found the door we needed and got it delivered quickly. Great service and great prices 👏
Response from the owner · 3 months ago
Thank you so much for your 5-star review! We’re glad we had the door you needed in stock and could get it delivered to you quickly. Providing great service, competitive pricing, and a smooth experience is always our goal. We truly appreciate your business and look forward to helping you again with any future door or window projects!
Lisi Sourd2 reviewsiTotal number of Google reviews Lisi has written across all businesses on Google Maps, not just this one.
Muy buen servicio los recomiendo a todo mundo. La calidad del producto de Ventanas y Puertas son muy buenas. La atención del equipo fue excelente. El proceso fue muy rápido estoy muy contenta con mis nuevas Ventanas y Puertas de impacto contra huracán en mi casa de Miami
Response from the owner · 3 months ago
¡Muchísimas gracias, Lisi, por tu excelente reseña y por recomendarnos! Nos llena de satisfacción saber que estás tan contenta con tus nuevas ventanas y puertas de impacto. Nos esforzamos por ofrecer productos de la más alta calidad, un proceso rápido y una atención excepcional en cada proyecto. Fue un verdadero placer trabajar contigo y agradecemos la confianza que depositaste en nuestro equipo. ¡Disfruta de la tranquilidad y seguridad de tu hogar, y aquí estaremos para ayudarte en cualquier proyecto futuro!
angelique “Meow meow” quiros1 reviewiTotal number of Google reviews angelique has written across all businesses on Google Maps, not just this one.
Best impact windows and doors installation team in Miami
Response from the owner · 3 months ago
Thank you so much, Angelique, for your wonderful review! We’re honored to be considered one of the best impact windows and doors installation teams in Miami. Our team is committed to delivering top-quality products, expert installation, and exceptional customer service from start to finish. We truly appreciate your trust and are proud to serve homeowners and businesses throughout Miami, all of South Florida, and the Caribbean Islands. We look forward to helping you again with any future window and door projects!
Sarah BelzLocal Guide · 19 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Mario and team are amazing! Super trusting and good prices.
Response from the owner · 3 months ago
Thank you so much for your kind words! We truly appreciate your trust in our entire team. Providing honest service, competitive pricing, and a great experience for every customer is what we strive for every day. It was a pleasure working with you, and we look forward to helping you again with any future impact windows, doors, or home improvement projects. Thank you for choosing us!
Lori Thompson5 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
SCAMMERS! Do NOT trust Mario!!!! He will take your money and not return calls and you will NEVER get your product. RUN FROM THIS MAN! I paid for custom products from him back in December and I haven’t received them. He will no longer answer my calls or messages. Please do not give this man your money.
