Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
Super Quality Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Super Quality Cleaning Services

Lacey, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 47 ironing services · 4.9★ from 116 Google reviews

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Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Quality Cleaning Services is better than 88% of ironing services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Quality Cleaning Services is better than 84% of ironing services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Super Quality Cleaning Services is better than 99% of ironing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Super Quality Cleaning Services is better than 100% of ironing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Quality Cleaning Services is better than 100% of ironing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Super Quality Cleaning Services is better than 100% of ironing services.A
100

Reviews for your job

Customers hired Super Quality Cleaning Services for 6 kinds of job.

Super Quality Cleaning Services for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Area rug cleaning”

Clara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve used this company for several years. They are great at making sure the customer is satisfied. And I always have been. They are capable of handling whatever you need. I’ll keep using them as long as they are in business!!

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Anita7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super Quality cleaners is just the best . They are on time quick and efficient. Wouldn’t call anyone else.

Paid $100–150Great priceArea rug cleaning
NinaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Ruined my rug, inconsistent pricing, Didn’t properly communicate pricing, Didn’t finish on due dates THEY picked, Did treatments they didn’t ask permission to do or explain. I dropped off 2 different area rugs on 2 different occasions. 1st rug- upon drop off my rug was inspected & I was told it would be $152 &…

Paid $150–200Not sureArea rug cleaning
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

great guy! customer service is great ! pricing is fair, and work is SUPER QUALITY :)

Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Deana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our company has worked with quite a few cleaners over the years as our standards are very high for cleanliness. We are a medical office and many of our patients and employees, have high sensitivities to dust. Super Quality Cleaning has outshined them all and we continue to receive great service and quality cleaning…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Ana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best company since 1997

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Value
heatherLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

An amazing Familia, owns and operates the business’ with precision and professionalism 🙏🏻 My Husband, found them online a few years after we moved here from California. WE, have been pleasantly impressed with their skills and qualities: having recommended them to our church family, friends and family 🙏🏻 THANK…

Customer photo from heather's review
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Maggie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My rug looks brand new! Guillermo and his team picked up my rug and had it clean in a week. Will definitely be using them again in the future. Thanks for the great service!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Price

$262+1% vs typical ironing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 50%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning23$176–$329
Pet stain & odor removal13—
Area rug cleaning8—
Upholstery cleaning8—
Carpet steam cleaning4$188–$359
Leather cleaning2—

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