Carpet cleaning service · Lacey, WA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 47 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★116 Google reviews · 24 photos
94%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$262typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers rate this Lacey, WA carpet and car detailing service 4.9 out of 5, frequently praising punctuality, thorough results, and fair pricing. Reviewers note the company accommodates tight schedules and handles various cleaning needs efficiently. However, a minority of low-star reviews cite issues with inconsistent pricing, missed appointments, and treatments performed without explicit permission.
Google rating: 4.9 out of 5 from 116 reviews (94% five-star).
Reviews on this page: 116 Google reviews (105 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Ironing Service serving Lacey, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Quality Cleaning Services: 88/100 on this factor. Category median: 87.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Quality Cleaning Services: 84/100 on this factor. Category median: 84.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Super Quality Cleaning Services: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Super Quality Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Quality Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Super Quality Cleaning Services: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
4.9of 5
5 stars10994%
4 stars43%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
98%praise
Praise19598%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price739%
Reasonable950%
Overpriced00%
Not sure211%
$262+1% vs typical ironing services
Middle half of what 11 customers paid ($188–$360) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5427%
Speed & response4121%
Staff & attitude3719%
Price & value2915%
Would recommend2513%
Communication63%
Honesty & trust63%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their equipment machine cleaned the carpet thoroughly and efficiently.”
“They arrived on time, worked carefully, and paid attention to the kitchen, bathrooms, floors, and smaller areas that are easy to overlook.”
“Super impressed with the professionalism, speed of service and quality of work they did.”
“They clean all of my listings and buyers carpets and do a quality job at a fair price.”
“Excellent service, more than I expected, very professional, 100% recommended”
“Guillermo was very professional and easy to talk to he explained everything in detail and had measurements taken for each room and pictures of the car…”
“Super Quality Cleaning Service, is reliable, dependable and hardworking.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Super Quality Cleaning Services for 6 kinds of job. Pick one to see what they paid and said.
Clara11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve used this company for several years. They are great at making sure the customer is satisfied. And I always have been. They are capable of handling whatever you need. I’ll keep using them as long as they are in business!!
Anita7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super Quality cleaners is just the best . They are on time quick and efficient. Wouldn’t call anyone else.
Paid $100–150Great priceArea rug cleaning
HarleyLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Super nice and easy to work with. Guillermo worked with me to make our move out clean go smoothly!
Delia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Terrific customer service! Very accommodating to my availability. They did a very thorough cleaning. Not just the interior but the engine and the undercarriage as well.
Sean6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Second time we have used Super Quality and our business and they continue to impress.
Paid $500+Reasonable priceGeneral carpet cleaning
JohnLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Did a great job cleaning my mom’s car, Honda CRV, she lives in Panorama.
Had an immediate opening and it was done in four hours.
Looks almost new inside and out.
And they didn’t use any smelly chemicals. ❤️👍
Super impressed with the professionalism, speed of service and quality of work they did. Made the carpets look great and at a good price. Would highly recommend.
Services: General carpet cleaning
Response from the owner · 6 days ago
Hi Chad, thank you for choosing us as your carpet cleaning company. We truly appreciate your 5-star review regarding the quality of our service. We look forward to serving you again in the future! :)
Tina WongLocal Guide · 18 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
We are completely satisfied with the process and service. The owner and technician are professional and friendly. Their equipment machine cleaned the carpet thoroughly and efficiently. We will be returning customers! Thank you 😊
Response from the owner · a month ago
Hi Tina,
Thank you for choosing us as your Carpet Cleaning company, we really appreciate your 5-star review for the services we provided. We hope to serve you again in the future :)
Clara Ragsdale11 reviewsiTotal number of Google reviews Clara has written across all businesses on Google Maps, not just this one.
I’ve used this company for several years. They are great at making sure the customer is satisfied. And I always have been. They are capable of handling whatever you need. I’ll keep using them as long as they are in business!!
Price assessment: Great price
Price: $200–250
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 months ago
Hello Clara,
Thank you for the trust for many years in the cleaning of your carpets, we are glad that our clients are always satisfied with our services :)
Anita Bishop7 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Super Quality cleaners is just the best . They are on time quick and efficient. Wouldn’t call anyone else.
Price assessment: Great price
Price: $100–150
Services: Area rug cleaning
Response from the owner · 2 months ago
Hi Anita, thank you for choosing us as your carpet cleaning company and for giving us this 5-star review. We are happy to know that our clients are completely satisfied with the quality of our work.
Thank you!!
Harley DurbinLocal Guide · 8 reviewsiTotal number of Google reviews Harley has written across all businesses on Google Maps, not just this one.
Super nice and easy to work with. Guillermo worked with me to make our move out clean go smoothly!
Price assessment: Not sure
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal, Service not listed
Response from the owner · 3 months ago
Harley, thank you for your kind words! It was a pleasure to help you, we are so pleased to hear that we were able to help you in your transition to a new home!
Jan CallowayLocal Guide · 23 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Super Quality Cleaning Services did a thorough job and left the entire home looking noticeably cleaner and more organized. They arrived on time, worked carefully, and paid attention to the kitchen, bathrooms, floors, and smaller areas that are easy to overlook. Everything felt fresh when they finished, and the whole experience was simple and professional. I’d gladly use them again.
Response from the owner · 3 months ago
Tom, thank you for this review! We are so happy to hear that you are satisfied with our work!
Delia McGinnis8 reviewsiTotal number of Google reviews Delia has written across all businesses on Google Maps, not just this one.
Terrific customer service! Very accommodating to my availability. They did a very thorough cleaning. Not just the interior but the engine and the undercarriage as well.
Price assessment: Reasonable price
Price: $350–400
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · 3 months ago
Thank you for this review Delia! We are so pleased to hear that you are satisfied with our work!
Tyrus Jones1 reviewiTotal number of Google reviews Tyrus has written across all businesses on Google Maps, not just this one.
Excellent cleaning and even better customer service. There was an initial discrepancy with the quote provided on the phone and Guillermo resolved the issue very quickly.
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 months ago
Thank you for this review Tyrus! Thank you for giving us the opportunity to resolve this issue, you are greatly appreciated!
Sean Sipe6 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Did a great job cleaning my mom’s car, Honda CRV, she lives in Panorama.
Had an immediate opening and it was done in four hours.
Looks almost new inside and out.
And they didn’t use any smelly chemicals. ❤️👍
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 3 months ago
Thank you John! It was a pleasure to work on your moms car! We are so happy to hear that you are satisfied with our work!
